XQ Vistamar

Well I'd like to think it was going to change but it's exactly as it is. Totally relaxed and switched off. The weather averaged between 28 to 30 degrees during the day and approx 22 in the evening. Great place by the beach, and we met some familiar faces from our last visit. Then met some new faces. It was nice getting to know others who have visited for the first time. Rooms exactly the same except on this occasion we were unawares of the building renovations on the exterior taking place, weren't informed by tui that this was taking place. lots of complaints made by several guests to the rep, who in all fairness tried to get the matter resolved to the best of her ability. Nonetheless the holiday itself was good hot weather, nice folkes, just lazy by the pool then hit the happy hour. Lol Booked again for 2020, it's like home from home.

Booked this hotel for 9 nights, lovely seafront position & room excellent. Noticed on arrival work being carried out & half pool area fenced off with orange barriers but decided to wait & see how it worked out. Quite a bit of noise but tried to try & enjoy holiday along with noise. Two days after our arrival staff Alexander asked us would we mind moving to the apartment next door to facilitate the building works. We agreed if it was possible to have a free extension from 12 to 4 on our leaving day as we had to pack all our luggage and would lose a day of our holiday, he agreed this would be no problem. Move eventually went ahead on Wednesday and with all the packing and unpacking we lost the whole day. On leaving day cleaners came in to clean at 11 am and went down to check at reception where staff Cedro said no we leave at 2pm then at 12.40 he told us out in 20 minutes, very aggressive man & not willing to listen. All other holidaymakers at XQ had claimed disturbance money from TUI rep but as they had been good enough to give us a room extension and we had booked direct we said we would not claim. However when promise did not happen & we had been so aggressively told to get out we requested a disturbance refund Cedro kept saying did not understand and tried to ignore us. Had no option but to leave without any solution. Disappointed with management of XQ as we really liked position and rooms but not willing to have holiday spoilt with incompetent staffing who are not prepared to assist or understand promises made.

Very nice her at the moment. Staff are lovely. The rooms are spacious. Nothing to much trouble. Would stay in these apartments again. We have a lovely room overlooking the beach and the pool. Rooms cleaned to a good standard.