Suitehotel Playa del Ingles

Fantastic staff, hotel looks impressive but the food isn't great. It's ok if you like Pork! The sauces are bland, what you are eating could be cardboard and cold. Sunbeds and tables and pool areas never cleaned in 2 weeks. After 6 nights on the same sheets I had to go to reception to ask for the sheets to be changed, which they were, but it was over 30°some days and 22° most nights. Floors in the room were washed daily but we made good friends with the fluff bunnies! The only time the glass bedside tabletops were cleaned was when I wiped them down with my antibacterial wipes. Don't check under the beds, you might find more fluff bunnies. Wouldn't give this hotel 4☆

This large adult only hotel has spacious comfortable rooms with wonderful views of the sea and the sand dunes of Maspalomas. The staff at this hotel are always friendly and helpful. They genuinely make every effort to ensure that your holiday is memorable and provide everything you could need and want at this very comfortable hotel. There is easy access to the beach. The pool areas are kept beautifully. I highly recommend this hotel.

We arrived at this hotel full of expectation as we had researched it well, we thought, partly on a past visit to Gran Canaria. It was a special occasion so we had booked a sea view. All had gone well with our arrival in the country until we reached the hotel. We gave our names and passports to reception and explained that we were Tui guests. The very pleasant reception staff however had to point out that we were missing the required voucher and they were not expecting us. We produced our most recent invoice from Tui showing that we had paid in full for our holiday but, it was then that we realised that this didn’t, in fact, show the name of the hotel. The reception staff seemed, at this point, convinced that we were at the wrong hotel. Fortunately my husband was able to access, via his mobile phone, every document that we had received from Tui since making the booking many months previously. He emailed these to the hotel and they were then convinced that we had a booking at the Suite Hotel. Obviously the hotel was close to being full and although they had a room for us this wasn’t a sea view. After pointing out that we have booked a sea view and really wanted one, they came up trumps and allocated us a master suite with a sea view. We are very grateful to the hotel for this. Naturally we contacted Tui and explained the situation asking for an apology for the upset that this had caused and were told that the hotel had compensated us by providing us with the upgrade which was worth over £400. Tui did apologise to us in writing and admit that the mistake was theres. We have had problems with Tui recently and feel that they have become such a big company that they have little real interest in guests. We didn’t even have a representative in our hotel. One of the main reasons for selecting this hotel was the location which is excellent. Our suite of rooms was very spacious but we didn’t feel that they would have been worth the extra cost. We have had suites in the past and feel that when paying this extra cost there should be additional extras such a supply of bottled water, tissues and moisturiser provided and a general feeling of being pampered a little. The biggest disappointment with the hotel was the dining room which tended to be disorganised. Often there wouldn’t be cold plates for cold dishes, cutlery was often help yourself, napkins were sometimes fabric and sometimes paper and dishes were often slow to be cleared. Generally there seemed to be a shortage of staff and they were struggling to manage. The salad buffet at dinner was very good as were the desserts but the main courses were often of a variable quality. Some dishes were overcooked, the vegetable selection was very inconsistent and the chef’s cooking to order, resulted in some very small and tasteless morsels. Breakfasts were generally better although the queue for the coffee machine could be annoying as the machine was the slowest one that I have ever experienced. This could be a super hotel with a bit more effort put into organisation and a little less penny pinching.