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    Mur Hotel Neptuno

    OOOOO Plus

    InPlaya del Ingles, Gran Canaria, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1733 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Just footsteps from the Yumbo Centre, the adults-only Mur Hotel Neptuno’s the ideal place to chill by the pool in between lively nights out.

    You’ll find this place in the heart of Playa del Ingles. It’s right next to the Yumbo Centre – Gran Canaria’s major shopping district and the epicentre of its famous gay scene. Plus, the beach is within a 10-minute walk.

    The hotel’s a six-storey sand-coloured building by day, and its columns light up in all the colours of the rainbow at night. Inside, rooms are dressed in neutrals and accessorised by bright cushions.

    • Rooms: 171
    • Lifts: 2
    • Floors: 6

    Things you'll love

    • Adults only
    • Central location
    • 10-minute walk to a beach
    • Free Wi-Fi

    Location

    • In the resort centre, next to the Yumbo shopping complex and busy nightlife
    • 20m to nearest shops, bars and restaurants
    • 1.1km to the beach
    • View Location

    Skytours

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    • Wide range of destinations
    • Opt-in extras like in-flights meals or a larger luggage allowance

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    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner. A la carte lunch. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      The palm-fringed pool comes with a waterslide. It's set into a wide terrace, lined with sunbeds and parasols.

    • Nautilus buffet restaurant

      Buffet spreads are put on for breakfast and dinner at this restaurant. They offer a mix of international and local cuisine, plus show cooking stations at dinner time.

    • La Sirena snack bar

      This snack bar serves up à la carte lunches by the pool. There's barbecue and paella show cooking twice a week, too.

    Rooms

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    • Twin Room with Balcony

      These twin rooms come with free Wi-Fi, satellite TV, air-conditioning, a safe*, minibar*, a kettle with tea and coffee, a balcony and a hairdryer.

    Great stay once again
    13 Jan , 2020 Phil C, 186273
    Neptuno hotel is such a lovely place to stay and I always enjoy it. The staff are always friendly and courteous. The rooms are well equipped, with lovely new shower rooms. The location could not be better and it makes going out easy and using public transport as the bus stops are so close.
    Good hotel
    08 Jan , 2020 Peteuk69, 191259
    Very good hotel, with great service. The staff are helpful and kind. We had a problem with one of the beds, which was changed with a new one within 24 hours. I would suggest the food, which is of a high standard could be changed about a little just for variety sake.
    Amazing staff, fantastic food (shame about the "sunbed saving")
    08 Jan , 2020 la_viajera_constanta, 188644
    Good points - - The staff are amazing, friendly and professional. It's a family-run hotel that takes great care of it's guests. We met several people that have been coming here for years! -Adults only! - The all inclusive deal is very good - food is excellent! Great selection at all meals! New Year's Eve menu was exceptional! Also, you get a card instead of an annoying wrist band to show that you're all-inclusive - really great idea. - Pool area is very nice and the water slide was fun! - Room was a decent size and had a balcony. - Location is great, less than 10 minute walk to the beach. Not such good points -  - Wi-fi was poor. - Bed was uncomfortable - we requested a double but got two twins pushed together which kept coming apart in the night. A bit dangerous actually! - The "sunbed saving" is horrendous. By 8.00 almost all of the decent sunbeds were already "claimed" with towels, with many staying empty until midday or even later. The hotel information says that this is prohibited and will be enforced: it isn't. So we suggest to either enforce it, or to stop saying that it will be enforced when it isn't, then everyone knows it's a "free for all"! Overall, a great place, we would definitely come back!
    Christmas and New year in the sun
    05 Jan , 2020 Carlwinston123, 186338
    What a great hotel, comfortable and clean rooms. Food was great and the staff were amazing! The hotel is close to everything including the Yumbo and a short stroll to the beach. I would highly recommend as it is also an adults only hotel with a relaxed atmosphere.
    nightmare
    04 Jan , 2020 rodolphe-model
    If you are not at least 75 years old(or more), and are not German or English, do not use this hotel. concerning the use of the swimming pool, if you don't wake up at 6.00am to reserve a sun bed, you will no longer find a single free sun bed at 8.00am. but customers who have reserved these sun loungers will only occupy them from 1.00pm. concerning the rooms be careful, mine opened on a noisy crossroads and a building wall, that of my sister opened on the roof of the neighboring hotel MUR with unbearable noise from defective air conditioning machines. the hotel management did nothing to resolve these problems, and we had reserved and paid for our reservations last May, 8 months before our stay of 10 nights. finally on one positive point, the maintenance and cleanliness of the hotel is impeccable.About the restaurant, a single waiter (RAMOS) is efficient and pleasant, it is imperative to request a table in his sector.
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    View all  1733  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally