Mur Hotel Neptuno

This hotel is lovely, most of the staff friendly and polite. 1 of the barstaff on 2 occasions appeared rude towards us. Carolina on reception was extremely helpful and is an assett to the hotel. The definate negative point is not being able to extend your room stay for when you have late deparure. Check out is at 12.00, we didnt get picked up till 18.30. So really not ideal. For that reason i would question if i would return here or any mur hotel if its their policy.

We stayed here in the peak of August. Rooms are excellent, you pay for what you get - basic, you actually don’t need anything else! Only thing is rooms don’t come with AC, you can pay for a fan(s) at a small charge of €2 per night. We absolutely loved staying in this hotel for all your basic needs. We came here in two separate groups. Group 1) 2 adults and 1x15 year old Group 2) 2x 25 year olds - couple Don’t mean to be a negative person as this takes it away from such a great hotel, we found Playa De Ingles so dead at night time with nothing to do. We were right beside the Yumbo centre which is meant to be extremely lively at night time, we found this such a disappointment. Also the bar in the hotel does not open every night and doesn’t always open late either. We found this so disappointing because there was no “craic” down by the beach, at the Irish bars and also in the Yumbo. We dreaded night time as we were all left looking at each other and tried to make the most out of the situation. Also sun loungers and umbrellas are also reserved very early as soon as the pool side is open (8am) all the “good spots” are taken. From 12pm onwards all areas of the pool does get the sunshine. So no matter where you are you will get the sun. On a positive note!! We were really impressed with ALL staff members! You guys have an excellent team of staff which none could be faulted in any way! from the moment you walk threw the doors till your leaving it’s nothing but perfect manners! We would especially like to thank one of the pool side bar men as he was exceptional! It’s such a pitty we didn’t get his name as we were having too much craic with him. Also! We would like to say the cleaning staff are superb! Nothing was an issue and nothing was too much! The lady we had on our floor (Rm: 302 3rd floor) during the 3rd-22nd August - she deserves a rise or promotion or even just acknowledgement as she literally started your day off with a smile as she was so polite! Depending on what you make out of your holiday we unfortunately wouldn’t be returning to Playa De Ingles any time soon which is disappointing because we loved this hotel so much! We’re simply giving the hotel 5*s because it definitely was and it deserves this through cleanliness, staff members and also the rooms. Rooms came fully equip with kettle, toaster, microwave, fridge/freezer, sofa bed and two singles which were pushed together. Weather during our stay, 28+ degrees, if your looking the sun then your in the right place! I would hate for this review to give anyone the wrong impression but this is just our honest review. This hotel has a lot of positives! The pool cleanliness 10/10 Location to Yumbo 10/10 Location to the beach 10/10 Location to bus/taxi rank 10/10 Staff 10/10