Mur Hotel Neptuno

We have just come back form another great week at the Neptuno.As usual it was a pleasure to be back.From the moment we arrived with our free glass of cava untill the end of our stay,nothing was too much trouble for the staff.It was nice to see the same familiar faces greeting us for lunch and dinner,Angel,Maria and all the staff are exceptional.We did not get our usual room this time but hopefully as we will be returning in less than a month we will do.The rooms now have walk in showers and are much better.I cannot fault this hotel,and this is the reason why we return year after year.We would not stay anywhere else.Thanlks to Armando and the staff for running such a great hotel and we look forward to sseing you again in November. Tim and Chris

Having stayed at the dear old Neptuno over 20 times now across the years the fantastic staff - you really can't fault them - brilliant pool area and.... I have to say, slight quirkiness of the hotel will always make it a favourite for my partner and I; indeed we have just returned from our second stay this year. Firstly, may respond to the review below from somebody called Yorkie who 'doesn't have a problem' with same sex couples.... Sort yourself out, mate. You are staying opposite the Yumbo Centre in one of the world's 'gay capitals'; what did you expect? What ridiculous and indefensible thing to have written..... One of the best things about 'Neptuno' is their wonderfully welcoming attitude to absolutely everybody - be that guys who who go specifically for something like a fetish week or indeed slightly homophobic..... The poolside area is very sociable - if you decide to just sit and be quiet and be by yourselves that's absolutely fine but it's one of those areas where people seem to make friends and that's exactly what's happened to me over the years! Anyone for a free glass of sangria at 11: 30am? Nice touch.l Now, sunbeds...... the ONLY way to get one in the sunshine is to pop down early and then pop-off for breakfast! (A friendly tabby cat will sit on your towel and keep it safe for you! But there's never as cat 'smell' and there's only a handful - who are fed and looked-after, btw). Interestingly, in March this year we did see towels being taken off beds when people stayed away from them for too long; that didn't seem to happen this time. I mentioned quirkiness; the light bulbs in the rooms are a low-wattage sort of yellow.... I've never really understood why! In the rooms which have been refurbished to include a walk-in shower bathroom lighting is good and 'white' but the older rooms still have something akin to candle-power. Many times over the years I have suggested little pots of milk in the room for Brits who like a cup of tea but this has consistently fallen on deaf ears; instead, there are sachets of thick, gloopy, sweetened, condensed milk - you see? quirky! Fortunately there's a Spar directly opposite. Evening entertainment tends to consist of a 'Margarita Prachatan' type of singer and keyboardist, either male or female. Kind of what one might expect. Bar prices are pretty good and the staff are very attentive and friendly. Overall, the atmosphere within the hotel is always very friendly and laid-back but that doesn't mean a lack of attention to detail. Rooms are cleaned and maintained on a daily basis, towels are white and fresh. (Oh yes - just going back to quirkiness for a second.... There's nowhere sensible to plug the kettle in without using the bathroom stool as a sort of temporary kettle stand.... You'll get used to it!) I have to say that in my experience - and despite some reviews to the contrary - evening dining is generally more of an 'interesting' experience then a culinary delight. Lunches are great, breakfasts too - with eggs cooked to order (also if you fancy beans on toast the beans are always cold!) but evening dinner.... how can I put this without upsetting Armando? 'Very basic ingredients beautifully presented' probably best sums it up. Do yourself a favour - have just one night off and treat yourself to a steak at Martell House across the way. I really shouldn't criticise too highly though; it's hard NOT to have a great holiday at Neptuno (unless you slightly hard of thinking when it comes to equality!) - all of the staff - Hilario, Angela, Jose, Maria.... too many to mention but all equally professional and friendly - give 100% to making one feel special and that's worth it's weight in gold. The poolside area is absolutely lovely and the overall environment conducive to returning - as indeed many of us do; I guess that says everything. I have never once left Neptuno without thinking "I've had a great time!" and (despite the endearing quirks!) I like to think you'll come away thinking the same thing.

We stayed all inclusive for a week. The weather was perfect which helped for sure. The room we had was spotless and very comfortabl, with a view over the pool and the resort. The food is plentiful and not bad considering how many people they cater for, and there are always options nearby if you feel you need a change. Towels are provided both for the pool area and in the bathroom so unless you need them for the beach, you don't need to pack them. The hotel is in the gay part of town, which may not suit all but was not a problem for us, and we met some fab people and had a brilliant time. We have booked to return next year, and lots of people there were regular returners.