Hotel Riu Palace Maspalomas

A friendly traditional hotel in a fantastic location. The hotel is in need of some modernisation, mainly in the en-suite bathrooms. We miss the Table Service in the restaurant, and would love to see it return. The Restaurant was not designed for Buffet Style, and does not really work very well. However staff are friendly, and once you walk into the Reception Area you feel the stress of every day life drain away and your holiday can begin. As returning guests are always made to feel welcome. A very special place.

We have been visiting this grand lady of a Hotel for a number of years and it never disapoints. Like many regular guests we enjoy the "colonial" elegant decor which transports you back to a era when everything seemed so much more innocent and peaceful. Like others we are hopeful that any renovation does not remove some of this elegance. Facilities are excellent and the roos ra exceptionally clean. The staff are fantastic and many remember you from your previous visits. How they do this is incredible bearing in mind the aount of guests they deal with over the years. The more formal eveing dining requirements is something that makes dinner more special (althought i do note that the Hotel is getting a little lax in enforcing the standards. My only gripe is that the no mobile phone rule at dinner is not enforced and if you do have the misfortune of having guests nearby who are addicted to theri phones then it can be quite irritating. However I understand why this can be a delicate matter. Minor gripes are dealt with efficiently and politley. All staff at every level greet thier guests in friendly manner. This friendliness seems to transfer to guests many of whom will greet you with a simple good morning, Guten morgan o buenas dias. Old young gay straight all mix without issue. Even in these so called enlightened times it is not uncommon to feel uncomfortable as a gay couple, but certainly not in this Hotel. I have stayed in may top hotels around the world but without a doubt the staff here are the best I have ever experienced. Food is wonderful, Drinks are reasonably priced. Plenty of sun beds even though many guests ignore the no reservation policy. This is my once a year hoiday where I do virtualy nothing, just relax and refresh. It always tocks the boxes. The manager of teh Hotel mixes regylarly with guests and looks to sort out any issues immediately.