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    Hotel Caserio

    OOOOO Plus

    InPlaya del Ingles, Gran Canaria, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 474 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    A swish rooftop terrace is the headliner at the Hotel Caserio. This place earned a 2017 TripAdvisor Certificate of Excellence, too.

    This hotel’s on the outskirts of Playa del Ingles’ town centre, so you’ve got shops, bars and restaurants within easy reach – around two minutes’ stroll. There’s a beach just a couple of streets away, as well – a five-minute walk will put you on its sweep of golden sand.

    You’re in a great spot for daytripping – Las Palmas is half an hour’s drive north. Or, if a sunbathing day’s on your agenda, you can head up to the Bali bed-peppered rooftop terrace. There’s a hot tub up here, too.

    Just so you know, there's a €150 deposit payable on check-in. This is either refunded at the end of your holiday, or you can use the balance to deduct drinks and other extras from during your stay.

    • Rooms: 170

    Things you'll love

    • 5-minute walk to a beach
    • Rooftop terrace
    • 2-minute walk to the town

    Location

    Skytours

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    • Fantastic value for money
    • Wide range of destinations
    • Opt-in extras like in-flights meals or a larger luggage allowance

    Find out more about Skytours »

    FOOD & DRINK

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Rooftop terrace

      You'll find a hot tub up on the rooftop terrace, along with Bali beds for sunbathing.

    • Outdoor pool

      The wedge-shaped pool sits into a terrace surrounded by sunbeds and parasols.

    • Buffet restaurant

      This restaurant puts on themed buffets and show cooking.

    Rooms

    View all rooms
    • Twin Room with Balcony

      These twin rooms come with a furnished balcony, Wi-Fi*, a 40-inch LED TV, air-conditioning, a safe*, minibar* and a hairdryer.

    Nice hotel
    30 Dec , 2019 majj93
    This hotel is one of the nicest in the area. Decor in the lobby and pool area and very helpful staff in the pool bar. Gym was one of the best equipped I’ve seen in a hotel. There was music by the pool which really added some atmosphere, however I do not think the pool was heated so I rarely saw anybody in it, nor the jacuzzi. Would have loved if it was heated. Free champagne on arrival was a nice touch. The only downsides were every morning there seemed to be an echo in the hallway outside our room when the maids started working. They had phones which were ringing a lot and woke us every morning. Also because of the echo their chatter seemed ten times louder than normal. Not sure if the hot counter at breakfast was updated after 9.30... seemed a bit stale when we were there. Would return to this hotel though, a standout modern hotel in Playa Del Ingles.
    Hotel review
    27 Dec , 2019 ray m, 1156051
    Our first visit to this hotel was spent as a very good holiday The arrival gives you the impression of total cleanliness as you arrive at the arrival desk.After booking the travel to the room was in perfect cleanness on arrival at the room everything was perfect. Our visit to the pool was perfect with different types of sun beds The dining room was laid out perfect with a cold field laid out perfect and a separate hot bench area the service was mainly first class. The total cleanness was very good I did have a couple of minor problems while there if you want to change your towels you hand them into reception at six pm the pool area opens at nine am but you can’t get fresh towels until 10 am when the towels are made available at the towel area The second problem was a dining room employee whose service was totally unpleasant with a grunt in reply to you speaking. Unfortunately he spilt some alcohol of a tray over my partner which required a written complaint to get him to apologise to my partner. But he continued to clean your table with out reply to your speech But overall this is a first class four star hotel
    Martin Wale
    19 Dec , 2019 Martin G
    Stayed for one week great hotel food and restaurant great,nice choice, dont know what some people expect. Liked it so much going back again in January for a longer stay.Happy xmas to all 👍👍👍👍👍👍👍👍👍🥂🥂🥂🥂🥂🥂🥂🥂staff.🌲🌲
    FOOD
    17 Dec , 2019 caserio126, 186534
    just got back from 10 days at this hotel , nice hotel and facilitys everything was perfect except for one thing , and that was catering for a diabetic / coeliac first I was introduced to the chef who took me round the buffet to point gluten free foods , then told me after dinner to go to the reception and get the gluten free menu and order the next nights dinner , which I did only to be told there was no gluten free menu and to ask the chef the next night . A nd thats when the chaos started , one mix up after another and to be told to go to the reception and ask for the VEGAN menu which NO USE TO A DIABETIC / COELIAC all I got was an omelette ( which I had for about 4 of the nights I was there , ordered for 6.45 only having to go and ask someone at about 7.10 what was happening only to be told no one new about it ????? very very poor , most hotels I have been in you place an order in the morning and it was brought to you when you were ready . logic . Only three people tried to help the situation MAURE , ERIC , JUAN . A big thank you to them . But sorry to say I will NOT be back to this hotel again
    A very tidy hotel close to sea!
    08 Dec , 2019 Tom_Helsinki, 189934
    I spent 11 nights at this hotel early October. All facilities are spotless and the hotel has a modern clean look! My room had a view at the next hotel but I also had a partial seaview which compensated that. Some noise from the next hotel can be heard if you keep the balcony door open. Otherwise the room was quiet and I slept well. The hotel has an awesome rooftop sundeck where I spent a lot of time. The breakfast was one of the best I've ever had in Gran Canaria. Lot of fresh greens and fruits were available but also sturdier options like sausages, meats, eggs etc. Remember to take your towel to the reception or towel room on the previous day/night if you want a fresh pool towel for the next day. Otherwise they make you reuse one soaked in suncream. I tried to reason with the reception about it as I made a mistake during my early stay but they wont flex at all despite having a room full of clean towels. The hotel has only two elevators which were old and slow. Lifts were VERY crowded during certain hours so taking stairs was necessary at some times. I can recommend this hotel for anyone looking for quality accommodation and sun!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally