This palatial complex has four huge pools and an artificial beach. And the real beach is about a 25-minute walk away.
The pools are one of the biggest draws at this lavish complex – there are four of them, along with an artificial beach. The real beach, meanwhile, is only 25 minutes away on foot.
The buffet restaurant serves international dishes and a few local specialities, while evening entertainment comes in the form of live music and shows. And the international à la carte is open all day.
TripAdvisor Traveller Rating
Based On 2082 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance with TUI
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
4 outdoor pools
These four pools are linked by bridges and two of them are heated during the winter. They are shared with Maspalomas Princess and Tabaiba Princess. They come with sun terraces and a man-made beach laced with sunbeds and parasols.
You'll find breakfast and dinner on offer at the buffet restaurant along with show cooking in the evening. Lunch is offered in the buffet restaurant in the Tabaiba from 1pm to 3pm. Gentlemen are required to wear full-length trousers and a shirt for dinner.
La Hacienda Mediterranean à la carte restaurant*
This restaurant is open for lunch by the pool, with à la carte options and a tapas menu. Highchairs are available.
Rooms ► View all
Family Suite with Balcony
These family suite come with 2 balconies for extra outdoor space, as well as 2 bathrooms, a double bedroom, a separate lounge with a sofa-bed and air-conditioning.
Twin Room with Balcony or Terrace
Styled in modern furnishings and wam tones, these twin rooms come with either a balcony or terrace, for that extra room outside. They include a child's bed, shower, and air-conditioning.
TripAdvisor Reviews Show more reviews »
What a waste of time and money! The brochure airbrush team deserve an Oscar for special effects as the hotel is tired and stuck in the 70's. The restaurant is chaotic serving bland luke warm food. That's if you can even get into it! I only brought smart tailored shorts as the canaries in July is very warm. But I was publicly embarrassed when the staff turned me away, however as I was explaining I don't have any long trousers 3 women wearing tailored shorts walked in without incident. I'm sure some Discrimination Act is being breached here! The bar service is incredibly slow. All inclusive guests have to queue up for drinks, guest paying and probably tipping get instant service, fair enough! The evening entertainment gives you a laugh, as it's so poor and cheesy. The hotel is living on past glory and hasn't kept up with modern more demanding guests. Just wish guests would be more honest and accurate with their reviews. By the way the trousers I had to buy to enable to eat, I left in the wardrobe !More
Matt S, 1010771
Not quite as good as on our previous visit.
Check in very quick and our room was large with plenty of storage space. We asked for a quiet room and were allocated one overlooking the main road. We weren’t troubled by the noise from the traffic as there were plenty of trees to dumb down the sound. The bathroom was ok. The shower in the bath was powerful but the shower screen leaked quite badly and left a large puddle under the vanity unit. As there was nowhere for the water to drain away we ended up using a hand towel to soak up the water so we weren’t paddling about during the night. The maid didn’t always replace toilet rolls so we had to track down the maid’s trolley every afternoon to collect our own. One one occasion the dirty towels were removed and not replaced. Something else to pick up from the trolley. On 4 occasions the maid removed our bar of soap and didn’t leave a replacement. On our previous visit to this hotel a few years ago the “all inclusive” guests stayed in the Tabaiba side and the “half board guests were in the “Princess” side. This time there seemed to be more “All inclusive” guests in the Princess side and appeared to be in the majority. The quality and choice of the food was also not as good as we were expecting and was a bit canteenish . As a result we ate out after looking at the food on offer on a few evenings. The crockery was slow to be restocked after it ran out in the restaurant. I saw someone eating breakfast cereal out of a teacup as there were no cereal bowls left. They also ran out of teaspoons on a regular basis. Similarly the food ran out with the long queues of diners and was a bit slow to be replenished. The staff did appear to be struggling at times to keep up with the high volume of diners. The hotel was very busy for the first week in November, although it was the ‘Winter Pride’ week in Maspalomas. There were plenty of empty sun beds if you wanted to spend your day around the spacious pool area and the ambience was lovely with all the plants and palm trees. There is a lovely walk to the beach along the canal which takes around 15-20 minutes and taxis were around 4 euros to the lighthouse or Yumbo Centre. This hotel is showing all the signs of moving over to offering ‘All Inclusive’ holidays only which is a real shame as the hotel itself is a very spacious and well designed facility. It is unlikely that we will return to this hotelMore
Ann G, 209967
I read many reviews of this hotel after booking our holiday, many highlighted how tired it was in appearance. To be honest I have to agree. Although kept very clean the internal bar lounge area is very dark and the velour seating reminded us of a working mens club. The bedrooms are also clean and reasonably furnished although they would benefit from additional electric sockets. The ground floor bedroom terraces were grotty mainly due to dirt from the wall planters soiling what should be whitewashed walls but are a dirty brown colour instead. The bathroom was decent and the shower hot and powerful. The main bug bear for us was the dining experience, which was pretty dreadful on too many occasions. The hotel was fully booked so queues were the norm. Breakfast time was absolute pandemonium, only twice was there a member of staff on hand to find us a table and seat us. Too often we had to take a table which hadn't been cleared from the previous diners. Evening service was better though. Food overall was disappointing and definitely aimed at the all inclusive customers - quantity as opposed to quality. The pool areas are okay but again there were just too many people so moving your sunbed more than a couple of inches in either direction was a problem. This isn't a bad hotel. It's just not that good and definitely over rated. Time for a makeover. More
The hotel was OK and the staff were great, but I've got to agree with previous comments regarding the long trousers rule. Ordering men to wear long trousers is anachronistic, and probably illegal as it's blatant sex discrimination.More
Jim P, 186534
I stayed here with my friend for a week , have to say we were a bit wary of going to this Hotel due to the bad reviews. We had a lovely week , the staff were helpful and friendly . We went all inclusive and the meals were very good with lots of choice , was very busy in the restaurant but this is to be expected with the size of the Hotel . The room was very clean and spacious. The outside area and pools were clean. The only thing that we were disappointed with is having to pay for WIFI never had to do this before in a Hotel so I think they need to change the policy on this . I would definitely return in the future . More
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Items marked with * incur extra charges which are payable locally