Oasis Dunas

We are leaving here early tomorrow and we are sad to leave. We have been here for a week a family of 2 adults and four kids. We stayed in a superior plus apartment which was amazing exactly as what was described. It was spotless and modern and the air con was a god sent at night. The pools are amazing and clean. Pool bar had great selection and lovely food with happy hour twice a day!! Small ones loved the kids club the girls were brilliant with them. Location is great 5 mins from town. We went half board one day and the buffet for breakfast and dinner was lovely with good selection for everyone. Entertainment at night was great kids loved the disco and we all had fun with the bingo and shows. Overall a brilliant holiday we will definitely be back.

My wife our 2 girls (3yrs and 8 months old) and myself stayed here half board for 1 week. The pools and bar areas were great, our eldest daughter especially liked the mini disco that they put on every night for the children. We booked a superior room with a pool view as from looking at previous reviews the standard rooms were terrible and you definitely needed the air conditioning. However, upon arriving at the room we were a bit disappointed as our room was set lower than the pool level and all you could see was the bins, back of the signs and the backs of the sun-beds surrounding the pool but we were happy enough as we were next to the baby pool. Again we were disappointed as even though we were right next to the baby pool we could not get any sun-beds next to it, as they were always reserved despite there being signs saying you cannot reserve sun-beds, obviously this wasn’t enforced. The only day we were able to get one next to the baby pool was on our last day as the day started off cloudy and so not many people wanted to go to the pool. As we were half board we had breakfast everyday and an evening meal most days (we ate out in the town a couple of nights). The food itself was good the only problem was that it wasn’t hot enough, we were aware of this from previous reviews but still nothing has been done about it. As it only cost us about £90 extra to go from self catered to half board it was still good value for what we got, however, I wouldn’t pay the set price per day for it. About 3 days into our stay we noticed the bathroom ceiling started to leak, I informed the receptionist who advised me that they would send someone round straight away to have a look at it. No one turned up so a couple of hours later, on our way to dinner I asked at reception again and it turned out that she took the wrong room number down and she said she’ll get someone out. After we got back in there was no sign that anyone had come and the following morning I was just about to go and ask again when they turned up. After several hours and a few different workmen coming in and out, it appeared that it was a bad connection with the air conditioning that was causing the leak. Nothing else was said to us not even a message to go to reception for a solution, so again I had to go to see what was happening, they then offered us to switch rooms but as it was coming up to dinner time they asked us to come back in the morning around 11am. We arrived in the morning and asked if it was ok to change the rooms over at 5pm that evening as we had booked a boat trip and she said that was ok. When we returned I asked if we could now change rooms the receptionist very rudely said, “I told you to come in the morning” I replied saying I had done and that you said it was ok for me to come back now. She then gave me another room key and asked me to bring the other key back as soon as we’d finished moving and promptly turned away to deal with someone else. Not once were we apologised to for the inconvenience, nor any help offered to help us move which is never easy with 2 young children. We also had to move the cot, the towels and the bed sheets for the sofa bed ourselves as well. It also meant that our eldest child missed out on going to the pool to play with her friends that day too which upset her a bit. I understand that these things happen but how long it took to sort out, as we had to struggle having showers for 3 days whilst being dripped on by cold water (which was extremely difficult for our girls who don’t particularly like showers as it is) and the rudeness in which we were treated was unacceptable. The room was cleaned 3 times instead of 5, the towels changed twice and sheets once, except for our sheets that were missed on the sofa bed, if we knew which day they were being changed we would have left them out but we had no indication of when they were coming but we weren’t too bothered about that. Overall, we found the facilities were very good and clean, both the girls loved the pool area and the eldest loved the mini disco. It was just a shame about the cold food and the rude receptionist which has put us off going back.