Hotel Pestana Alvor Praia

I came on Holiday on my own thinking I would be safe and looked after by Pestana. How wrong I was! I have spent 3 days being pretty much ignored by Pestana group and guests. I tried on numerous occasions to speak to people who were quite frankly rude. I told Brian from Pestana I was on my own and people were not friendly but he did not show much concern. I tried to speak to him at 10am, 10.30am and eventually 12 noon but he did not seem interested. I had booked for an evening meal and was asked to wait for someone. I waited 10 minutes, which I appreciate is not a long time but 10 minutes on your own at a table is a long time. I had not eaten since breakfast so was quite hungry. I cancelled my reservation and have had a half hearted apology from management who attempted to deal with it but I left hungry until i can eat tomorrow. Very disappointing experience which has left a bad mouth W12 noon

Two couples stayed here 4 nights to explore the Algarve. The hotel is beautiful with a stunning view. The elevator down to the beach was very handy. The included breakfast was extremely good. We never ate an evening meal here because we thought the menu to be limited. The rooms were nice; but the showers were the smallest i have ever seen (maybe normal for Europe) .

Nice hotel not sure it’s a five star. It’s in good shape but was built in the 70’s or 80’s so is showing it’s age. Staff are charming apart from one or two of the door staff. We’re in a beach superior room so a good size if your in a garden room they are half the size. If it moves they charge it. Two small bottles of complementary water on arrival & then you pay for all the drinks. The shower cubicle is tiny & to get to it you need to squeeze between the toilet & wash basins. I’m eleven & a half stone any one larger would have trouble showering. The lighting in the bathroom is very poor. No light above the bath or in the shower & tiles etc dated dark & depressing. Compensations are the great view we have. Also be aware that you have to pay if you want sun beds & a canopy on the beach as it’s public. Walk to the right when on the beach & it’s the same old thing. Walk to the left & the coves & rocks are lovely. You need a car if you stay here and don’t wish to eat at the hotel as it’s quite a long walk to the town. Lots of restaurants around the area. We visited a Resturant on the marina & have not put a review in as it was expensive and the food poor. Also be aware that around the various marina areas if driving that there are parking charges until 10 pm seven days a week. We have reviewed three other restaurants that we have enjoyed. There are also snack bar type eateries & these are good value for money.