22 Hill Hotel

Our room appeared to be a fire exit (sign above door and also sign above window inside) which I thought was odd. Keycard would not allow us in our room on our return from our first day out. Notified reception staff who were friendly but seemed strangely out of their depth trying to resolve the issue. The staff member asked me to follow him back upto my room where he tried the card which again did not work. After calling his manager and obtaining a skeleton key he asked me to go back upto the room with him where he still had no luck opening the door. He told me to wait whilst he ran downstairs. I waited 15 mins to no avail, so walked back down to reception where I told staff that my partner and I were going for a drink in the restaurant. After waiting 40 minutes they told us that food and drinks were on the house 👍 Electric went off in our room on second morning. We mentioned it to staff and it was resolved on our return from a day in Reykjavík 👍 3rd night we noticed that a big draft of cold air was blowing through the large window in our room (the window which had a fire exit sign above it), which no matter how hard I tried, could not be securely closed. I went to ask if we could change rooms but the young girl on reception said there were no rooms available and continually questioned whether I had put the latch on to close the window. She went on to explain that it is normal for windows to have a draft of air blowing through when shut !?!? I asked her not to insult my intelligence and to please just move us to a room where the windows could be securely closed to enable the room to be insulated from the cold air of Iceland (not much to ask I thought). Eventually we were moved to a bigger room which the young female staff member tried to tell me had a double bed, when clearly before my eyes I could see it was a twin room. I was tired so just said (ok, thanks) and accepted the situation. The day after the hotel manager explained that we could stay in the bigger for the rest of our stay which allowed us to relax a bit more and enjoy our holiday. If these 3 issues had been resolved quicker and with a bit more customer empathy from reception staff then I would have had little to complain about. The young girl on reception really insulted my intelligence however which made me feel frustrated and annoyed (not really how you want to feel on your holidays). Breakfast buffet was 👍 however... I wouldn’t stay again.

Clean and spacious. The Hotel staff were very polite and helpful. Not far from main shopping area. Tea and coffee facilities on every floor. Just as good as the bigger expensive hotels. Lovely place to stay.

We came to Iceland for my Husband's birthday as a family 5 adults. We booked with TUI. I have to say I did request 2 rooms next to each other or opposite however we landed 2.30hrs early and half of the coach were staying at our hotel. At arriving at the hotel at 9.30 the rooms weren't ready but they gave us what they had this was unfortunately on separate floors. Couldn't really blame the hotel for the flight being early. Anyway the rooms were lovely clean and tidy and each floor they had a free coffee/tea machine. A continental Breakfast was available next morning in the joining restaurant. Very nice and plenty of choice. The hotel is situated about 10-15 mins walk from the main shops. It's a really nice stroll to the shops or the harbour. Couldn't fault the hotel or staff we had a really lovely stay. Rooms cleaned and fresh towels daily. This is a fabulous little hotel, if we ever go back to Iceland wouldn't hesitate to book it again.