Lenaki Apartments

Very basic apartments and basic cleaning. Holes in cushions on makeshift beds in kitchen area. Marks on all surfaces and walls. Bed linen had marks and stains on most days although clean just old. Plastic cover on table with loads of cuts in. Swimming pool lovely. Kids playground basic. Food expensive and average at best. Ice cream a rip off. Bar prices beer ok soft drinks and shorts expensive. Put frying pan down on kitchen surface and it burnt a small hole in stick on laminate as this is not heat proof. The stick on laminate cracked instantly. Told staff immediately and they rang someone to come. They all spoke in their own language and I was told it will be 200 euros. Nice round figure. Spoke to TUI rep who told me it should of been heatproof or heatproof mats provided. He advised shouldn’t have to pay for accidents. Didn’t mind paying something but not paying 5 star prices for 1 star property. Paid 100 euros after he punished other family members as you can see in another review. They acted like babies not talking to any of us until it was paid. People that rave about this place can’t have stayed anywhere else it’s baffling. As you will see in a minute this guy can’t take any criticism.

We stayed at Lenaki in 2017 and had family occupying 5 of the apartments; we returned this year as previously we found Lenaki a comfortable stay, with clean apartments and pool, cleaners and gardener working tirelessly around the clock. We found the bar expensive at 2.50€ for a can of coke and a small plate of chips at 3.50€, but due to the location and the suitability of the apartments, we booked with them again for two weeks and had family occupying 4 apartments (myself, husband and two young children in one apartment, and step-sons in another part meant, while my in-law occupied two more apartments). Unfortunately it was a bitter sweet experience and we won’t be returning again. This is absolutely no reflection of the cleaners or the maintenance/ gardening staff, as they were all absolutely lovely. Maria also was kind enough to allow my mum and sister to visit the pool during their stay in Kos while they were staying in another hotel (as Lenaki was booked up), and of course they spent a small fortune at the bar for food and drinks (as its usual custom when you use pool facilities of another hotel). This is more due to the management and how a dispute about damage caused by one of my in-laws (who booked separately to us with Lenaki) to part of the kitchen worktop. The dispute was with the management and my in-laws and the cost of repair to the damage; however when I went to pay for extended checkout (25€) as I have 5 and 7 year old children, and our flight was late at night, Steve (Stematis - brother of Maria and both manage the apartments) said that my family keeping the apartment for extended checkout will ‘depend on my friend’ and if he doesn’t pay, we can’t have extended checkout. I was absolutely shocked and disgusted! The damage was not caused by me or my family, we didn’t cause any of the damage, and I didn’t even see it or how much it would cost or what was said!! Bearing in mind that we are returning guests and are with young children, I found it such a shame, and frankly an embarrassment for Lenaki to present themselves like this, reflecting themselves as a business and a family completely negatively; I have never known any Greek people behaving like this on any of my Greek holidays (and I have travelled to and stayed in many Greek islands and encountered such warm hospitality). So this came as a shock, as frankly if I was Maria (Steve’s sister), I would strongly consider giving him just admin desk work, rather than deal with the guests, as when we along with other guests were leaving, he didn’t even come out to wish anyone a good journey or any ‘thank you for visiting Lenaki’. Again this I have never experienced before, and again brought shame on Lenaki as a family run business. So it’s safe to say, we will never return. We were being punished for something that someone else had done, it had nothing to do with us; we had a separate booking, in a separate apartment and involving us for absolutely no reason and using blackmail is appalling. I hope this doesn’t happen to any other guests at Lenaki. It’s a shame as they’re nice apartments, good location for Kos Town and the beach - but management, hospitality, professionalism and little touches that can leave a lasting impression seriously lacking. Note: There aren’t enough sunbeds for all the guests, so everyone gets up early and ‘reserves’ their beds with their towels, which Lenaki allows for some reason, so you will get people putting their towels down at 8am and not coming out until 3pm You can only pick up the WiFi if you’re right by the bar and it’s VERY slow, so don’t rely on having reasonable WiFi Don’t order the souvlaki from the bar, it’s HORRID and I’m not a picky eater. The ham and cheese toasty is good though ;-) the chips are a bit greasy, Greek salad was ok Big supermarket at the top of the road and across the dried up field on the left with goats! If you need to print a document out, you will be charged 1€ (sadly, even though we spent a fortune at the bar for food and drinks that were very over priced, Lenaki management still felt it necessary to charge for a document to be printed; money isn’t the issue here, as it’s pennies really, but Lenaki can’t see that small touches and a bit more hospitality can bring them more business and success than milking money anyway they can from their guests. Shame really, quite embarrassing