Hotel Riu Helios

Hotel is a nice Hotel close to the facility’s local bars and restaurants. Food in Hotel good , two very large swimming pools good for swimmers .Daytime activities plenty going on . Evening entertainment very poor no live music Also close to beach side bars with very loud banging music all day and night upto 4am or even 6am in the morning difficult to sleep Wouldn’t go back for that reason and poor evening entertainment

On arrival our first impression was the hotels appearance which was nice but a little dated with carpet corridor areas patched up in places and tiles chipped around outside seating area. This was definitely not a 4 star standard. Room service was excellent and cleaned room on a daily basis with fresh towels replenished. Beds I felt were far too low and any person with bad knees or hips would struggle to get off. TV in the rooms did not have any english channels only French news that was english speaking. Entertainment was limited to 1 hour each night which as the week went on became repetitive and at times quite painful to endure. One night there was 1 game of bingo which lasted for 70 minutes. As we were at the end of the season the outside bar closed 3 days prior to the end our holiday. This was not advertised in any brochure. Bar staff seem to lose all interest in customer relations, the last 5 nights standards dropped and drink measures were shortened and very haphazardly presented. Food was good the first 5 days then standards dropped. There was salad available but as I have paid for a 4 star experience I would expect more choice than chicken nuggets, pizza, fish fingers, meatballs. One day there was not a main meal for a vegetarian, they had put salami on the pizza so choice was taken away.

The Hotel is really nice, clean, food great with a good choice. The position of the hotel is great as just a few steps from the beach and a short walk away from the main nightlife. Unfortunately we went the last week in September. I would definitely not recommend anyone go then as the hotel is packing up for the season. The entertainment bar and snack bar were both shutdown halfway through the week and even the bar was being emptied. We were made to feel quite uncomfortable because of this. The bar closes at 11.00pm ON THE DOT and it really is lights out. In the dining restaurant staff were trying to take our plates before we had finished eating our meal. It would have been great to have tea/coffee making facilities in the room. The pool was freezing, the sea was warmer. The Bulgarian people really do not seem to like the Brits and were on the whole pretty rude.