All customers booked to travel to Sharm El Sheikh in this period will be provided with a full refund. As a priority, we’re contacting customers due to travel tomorrow and ask those travelling later in the week to please bear with us as we manage this evolving situation.
If you’re booked to travel within this period and want to change to an alternative holiday, we’re happy to help. We’re offering customers a £30 per person reduction on future holidays taken before the 30th of April 2016.
At the moment we’re working closely with the Foreign Commonwealth Office to monitor the situation in Sharm El Sheikh and only cancelling holidays up to and including the 12th November. Outside of those dates, normal booking conditions apply.
We are awaiting news on further dates and when we have more news, we’ll release a statement to let customers know how they should be proceeding.
This change of advice from the Government is affecting flights to and from Sharm El Sheikh. All flights to Hurghada will continue as scheduled. As above, we’re continuing to monitor the situation and will update when we have more news.
Following the Government’s announcement, we are liaising closely with them and will share more information as soon as possible. Our holiday reps are regularly visiting all hotels and can be contacted for the most up to date information when it’s available. Customers are advised to keep an eye on the noticeboards in the hotels or our website for the latest information.
Customers in resort can also contact us 24/7 by phone: +44 3333 365147 or text: 82345
Customers in the UK, due to travel, can contact our dedicated support line on 0800 009 3833 or + 44 203 636 1994.
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Published: November 5, 2015
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The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel
More information is available by checking /destinations/info/travel-aware
Keep informed of current travel health news by visiting www.travelhealthpro.org.uk
The advice can change so check regularly for updates.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk