As always, the safety of our customers and colleagues is our number one priority, so we’ve increased our already rigorous cleaning procedures to give you the safest holiday experience possible. For example, all our aircraft are deep-cleaned between use, and we’ve ensured our hotels meet the highest hygiene standards. We’ve also increased contactless payments, added social distancing measures and more.
Find out more about what to expect
Our package holidays come complete with ATOL protection, so you can rest assured that you’re financially protected, whatever happens. Plus, with our package holidays, everything from your flights to your transfers are taken care of – so, all you need to worry about is, well, nothing…
Get more clued up on ATOL protection
We promise you peace of mind, thanks to free changes if you contract COVID-19 before you travel. We also understand that you might be looking for some extra reassurance when booking your break with us, so we’re offering free changes on selected holidays, too. And if you opt for 5-star Defaqto insurance from AXA Insurance, you’ll be covered for medical expenses related to COVID-19 while you’re on holiday, subject to the policy terms. You can purchase this at the time of booking or after you’ve booked.
Find out more
Plus, for selected holidays booked on or before 28 February 2021, our included COVID Cover is automatically applied. Find out if your booking is eligible.
If you’ve booked a package holiday, you’ll have your money back within a guaranteed 14 days if we have to cancel it. We’ll also only take you to destinations that we know either don’t require you to quarantine when you arrive or that we know will let you forgo the quarantine period in their country if you provide evidence of a negative COVID-19 test.
When you choose TUI, you can expect 24/7 support while you’re away. Simply download the TUI app and you’ll have a TUI rep at your fingertips, 24 hours a day, seven days a week. Or, you can call our expertly trained staff. Require special assistance? We’ve got a designated team who can help with that, too.
Here are more ways you can get in touch with us
From providing guidance on forms you need to fill out before you travel to sharing the latest travel advice, we’ll keep you informed every step of the way. Plus, if we need to make any changes to your holiday, we’ll contact you as soon as possible with a range of flexible options. We have a page dedicated to frequently asked questions, which is updated regularly.
Check out our Coronavirus FAQs page
Some countries require you to provide a negative COVID-19 test before you travel. So, to make getting your test sorted as easy as possible, we’ve teamed up with a couple of testing providers, who we’ve vetted for quality, for your peace of mind. They offer various types of COVID-19 test, which are being offered at discounted rates for TUI customers.
Find out more about testing requirements
Can’t afford to fork out just yet? Thanks to our Direct Debit scheme, you can spread the cost of your holiday over several affordable monthly payments. Plus, you might be able to book your getaway with a £0 deposit.
Read more about our pay-monthly holidays
We’ve been around for over 100 years, and pride ourselves on our fantastic customer service and travel expertise. We’re proud to be rated 4.5 stars on Feefo. In 2020, we won the ‘Trusted Service Award’. And, that’s not all. In 2019, we were awarded ‘Favourite Tour Operator’ at the TripAdvisor Travellers' Choice Awards.
Check out more of our reviews and awards
Sun-kissed beach breaks, adventure-packed tours and sight-packed river cruises – you name it, we do it. We also offer everything from family holidays to romantic couples’ escapes, and to everywhere from Spain to Costa Rica, so finding your perfect break couldn’t be easier.
Use our handy guide to find out where you can currently fly to
Ready to book your summer break?
Browse all our holidays
Plus, read why you should book your summer 2022 holiday early and how to get the latest travel advice. Or, for more inspiration, check out our best summer holiday destinations in Europe.
Pssst. Head to the Discover homepage for our latest articles.
Author: Jessica Houtby
Choice is the watchword here – there are three outdoor pools, three restaurants and a great selection of activities.
This adults-only hotel is on a peaceful swathe of beach. Here, luxuries like whirlpool baths in the rooms and gourmet dining come as standard.
The TUI SENSATORI Atlantica Caldera Palace is well-versed in the art of indulgence. Everything from meals to spa treatments are served with a touch of classic, Greek style.
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The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.
See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations.
See Travel Aware page - for travel advice from TUI.
See travelhealthpro.org.uk - for current travel health news.
The advice can change so check regularly for updates.
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.