Leonardo Plaza Cypria Maris Beach Hotel and Spa

We arrived to a great reception of Prosecco or soft drinks and then tried to check in -receptionists are so rude ! Ignored for the first 5 minutes then when she did acknowledge us she proceeded to serve others and answer the phone at the same time ! Not a great start at all after a long journey. We decided to take the platinum upgrade at €476 which entitled us to unlimited restaurant visits, premium drinks, nice room on the 6th floor and executive lounge access and also reserved sun beds. The room was beautiful,large and plenty of space. However there are 2 wardrobes and only one has hangers (12) which are fixed. I took my own with me otherwise you will struggle. Toiletries were provided and plenty of plug sockets all over the room and usb sockets at either side of the bed. Also a full sized hairdryer is provided. You don’t need to take adapters as the plugs are the same as ours in England. The room was never cleaned properly and we had to call housekeeping a few times as there were dead flies left in the bathroom for 3 days also the bed was never made either. As part of the upgrade a turndown service was included we never received this at all. We went to the Greek taverna twice which was a set menu and we were served by the lovely Elena the food was nice but the lamb was the best dish. We also visited the Asian restaurant and this again was nice and you could choose from a menu here. The indoor bbq restaurant was pretty much the same as the main restaurant but just quieter and we enjoyed eating in there on a morning for breakfast. All the restaurants closed after our first week which was extremely disappointing as it only left the main restaurant for everyone which was very busy and canteen like and food offered was not very good. Meat was often raw. Lots of pork and one night it was bones -chicken wings, spare ribs and donner meat. Lunchtime was slightly better near the pool my husband said the pizzas were dry but the salads were excellent. Pool area was not cleaned at all during our stay. Tables are not wiped down nor the floor cleaned. The pools are freezing but if you jump in it can be refreshing. There are absolutely loads of cats around the pool area and they drink the pool water and you can smell cat urine from the bushes where they live. Nicole at the pool bar makes amazing pina coladas and is amazing :) jack who was bar manager didn’t have a clue and Nicole should run it. The draught beer is terrible and flat and the bottled beer is the same so my husband drank spirits. The executive lounge was uncomfortable and you felt as if you were being watched. There is a receptionist in there just sat behind a desk which is very odd. The room is also very small and overlooks a car park and a street no nice views here. We had noise disturbance from a group of men who thought it was fine to blast music out and talk loudly from the moment they arrived. It took 4 phone calls for it to be stopped. The hotel could be amazing but needs a good manager to pull it together. There seems to be a lot of managers but not one good enough to see the problems that are happening. The different banding needs to go so everyone is on the same all inclusive. Get rid of the executive lounge it is in the wrong place and provide the nice food in there for everyone. Bottled water should be standard for everyone. Adult only should be adult only. We had a child in the restaurant during our stay which was approved by the manager. How can this be allowed?? Hotel is in a fantastic location and the weather was fabulous but we wouldn’t return or recommend this hotel as there are too many negatives - a shame really as with a manager who knows what he’s doing and listens to his customers this could be outstanding.

We stayed in October. The weather was lovely at about 26 degrees. I found the room adequate but the bathroom was very small and there were only 4 coat hangers for 2 of us and there wasn't a socket next to the mirror to dry my hair. The staff are very helpful and very pleasant. There were plenty of sunbeds and we preferred to lie on the grassed area looking over the sea as there was more room than around the pool. The food was good, plenty of choice, lots of lovely cakes! We booked the garden restaurant and Greek Taverna and they were a change from the buffet which could be quite noisy at times. We had a night flight so paid an extra 70 euros to keep the room till 6pm. I wouldn't do the night flight again as it was very delayed and we were exhausted when we got home and lost any benefit we gained from relaxing on holiday.