Papouis Protaras Hotel

PLEASE STAY AWAYS... Here is a description of what happened to us. On our arrival at 17:30 the receptionist gave us our room keys and we went to our room. First of all the room was not the one we have booked for, or anything similar. We had booked a double bedroom and instead we got a family room. We went downstairs to report it and the receptionist responded to us in a really unfriendly way that “I am not the one responsible for the reservations, you need to come back here tomorrow”. I tried to explain to him that I understand, but it was not what we have booked and PAID for. He told me that since our reservation happened last minute this is the only thing they had for us (something unexpected, since we never got any email saying that they might provided us with something different from our booking). I told him that if I knew that was the case I was not going to book it. We slept there for the night despite not being what we were expecting and paying for. We went to have a shower at 20:00 and there was no hot water, therefore we had shower with cold water (UNEXPECTED)! In the morning we were waiting for the supervisor to come in order to change us the room. He told us that we needed to wait for other people to leave so that the hotel could provide us with our booked room, we explain him everything and he responded ''YOU ARE GETTING WHAT YOU HAVE PAID FOR''. The hotel in general it was in a really poor condition. The staff was unfriendly, the toilet wasn’t flashing, there was only one elevator working and it was generally unclean. For all the above reasons, but most importantly because of the fault of the hotel to provide us with our room, we decides to leave. Therefore we asked for a refund and the supervisor suggested that we need to go through the website that we booked our room. We TRIED, they didn't give us our money back despite the fact that we didn't stay at the hotel!! hope no other person will experienced of what we did!!

I won't make it long, if you want a fancy place, staff that works as robots don't come here, if you want to feel like you are home, friendly atmosphere here is the place. I honestly loved it around here,we felt the good vibes from the moment we arrived to the place. Food with lots of choices, fresh orange juice on the breakfast, beef Fish and chicken at the Lunch and dinner, helpful and polite staffs, special Thanks for Marek and Chris, and a speciall thanks for the manager Andreas that will sure see him around, at the restaurant or helping any questions at the reception, or talking with guests at the bar, all the respect for your hard work. I totally recommend this hotel. Thank you guys for your hospitality and service.