Kapetanios Bay Hotel

Just stayed at this hotel for the 2nd time,we walked into a newly refurbished reception area very smart. We had a room at the side of the hotel overlooking the dancing water fountains so you got a free show every night if you wanted it. The room itself was modern and clean maid service every day and plus no noise from the bars. Breakfast for us was very disappointing ok if you like mashed potatoes with ham in it. Pool area very quiet plenty of sunbeds so no rush to save one(but some did) the staff in dining room were very nice that's more than can be said about the blonde on reception I have never met such a unprofessional person like her so rude and obnoxious, she let's the rest of the reception team down very badly I wouldn't have her anywhere near the front of house. That's the only problem with hotel her..

Location right next to 3 very loud bars, rooms facing them are affected by the volume of the music... the patio door does block a good amount of the noise out. Rooms are small especially the bathroom which is tiny but kept clean by the very friendly and hard working cleaners. Lobby area is modern fresh and clean. breakfast was shocking certainly not the choice or quality offered as the many others hotels we have stayed in in Cyprus . I was so, so relieved we were only B&b the lunch selection was 10 trays of food which did not look appetising. I would have been gutted if I’d had paid to go all inclusive. The pool area is very dated, dull and lacks any atmosphere. It’s just concrete with no appeal to sit round whatsoever again I was gutted. The pool toilets downstairs are absolutely shocking & desperately need modernising and sorting out. The area itself is ok, tribute acts were awful and repeated all week. Some of the bars were ok but a lot are dingy British style pubs. Locals are friendly. Beaches are absolutely stunning.

stayed here end of August. Although the reviews are good, i can genuinallly say i have mixed feelings abut the place. we were in room 405 and our room and bathroom was extremely small. you had to walk into the bathroom first and move out way to even shut the door. At first the rooms smallness was awkward but we did get used to it over the holiday but the main problem for me with this room was the location, it was right on the end of the hotel next to sfinx bar and it was very very noisy. now we dont go to bed too early on hols but you cannot get any sleep until at least 2pm. it is so loud, you can hear every word. i was so tired every morning & we had a child. the rooms all by us haad childen and they were all moaning too i dont understand the logic of the hotel putting families with small children near to the noisiest part. good point is the cleanliness the rooms are cleaned every day and cleaners are lovely. some of the staff are lovely, but some other members let the hotel down badly. the staff in the restaurant are ok apart from the blonde haired russian young waitress i have never met anyone so rude. on our first day we sat waiting for someone to come serve us so we could order food and drink at the outside pool restaurant, no one wouldd serve us the young dark haired lad walked past several times and said he would get someone to serve us and he did go an speak to the guys behind the bar for us, but still no one came. they just stood their talking, on the 3rd time the young guy said has no one still been to you, i said no and we were the only ones waiting it was about 3pm in the afternoon so he went up to the blonde haired girl who was sweeping up and asked her to serve us and she looked at usand clearly said im too busy! how rude, in the end we got up and walked off. on our 3rd day round the pool my husband sat drinking a can of beer and the same blonde haired waitress stormed up to us an threw a warning sign at us and said you do not drink your own drinks round the pool. now we honestly didnt know and we had been watching other people round the pool on previous days do the same. we never did it again and i have no dispute with the hotel policy but what happened to customer service, please come and explain and we will apologise, but do not in full view of everyone come and shout and throw a warning sign at my husband, that waitress is so rude an lets the hotel down, i was not the only person complaining about her. To make matters worse also on a weekend the hotel pool was absolutely jam packed with the local cypriots, you couldnt even get in the pool , one of the other families we were talking to their young baby had a frizbee bounced off their head by a group of them who completely took over the pool and what made matters worse for me was how come they could clearly bring their own drinks and beers every time they came and not the odd one , one family had a crate of beer, not a word was said. now perhaps they were related to the hotel owners but its not one rule for one and one for another, but not a word was said at their rowdy antics every satrday and sunday they came round pool, final straw for me was the last day,when booking this hoteli requested a late checkout room due to not being picked u till late on the evening, but they had said we had to request at the hotel, which is fine as ive had this before, but i emailed the hotel twice before arrival and no reply, so as soon as we arrived i asked and they wrote it in the diary and said i need to come down last day early morning as they said they had to see what was available. Again this is fine as i've done this before. so i went down on the last morning at 7,30 an there was a blonde haired oldish women on reception who had been there all night as she was there previous night also and asked, she said come back at 9.30 very rudely. so i went back to my room and just sat there not knowing wether to pack things up completely, pack things to move to another room . i went down at 9.30 again and asked and the same women just glared at me when i stood at reception, so i said have you looked if we can keep our room or can have another room, she just looked at the clock as if to say is it 9.30 and said NO ROOMS! nothing else. so i explained my son was ill and had been sick with upset stomach all night, but not bothered and we werent getting picked up till late tonight but all could say was no rooms. so i then asked can we have a shower room later that day then and she said i dont think we have any, so after getting a little annoyed she agreed to give me a room at 5pm for 20minutes - you tell me how 3 people can get showered ready and out the room in 20 minutes. In the end we ended up with a not so well 9 year old sitting round the pool all day . i decided i would have a shower downstairs in the changing rooms by pool but this shower didnt even work, so i couldnt, so we all ended up having a cold shower around the pool and i had to wash my hair here despite that day there was an issue with cockroaches everywhere, there were hundreds, there was a big bucket by the pool table full, having been to cyprus for 10 years i have hardly ever seen a cockroach here. so to have all this and having to sit there all dddy with an ill child and then shower in a pool shower with cockroaches around was not the best. but this was the only way we coulld shower and then use the quick 20 mins we had to get changed and do our hair and freshen up etc. i was that frustrated with lackof sleep every night and an ill child i actually sat and cried on the last day. we were out our room from 10ish and didnt get picked up till 8.30 that evening. Again the blonde haired oldish women on reception let the place down badly, cus i cn honestly say the usual guy and dark haired receptionist were always lovely and aways spoke. we will not return to this hotel. its a shame cus its clean and majority of staff are lovely, but the blonde hared russian waitress and the blonde women on recepetion failed us, there customer service is shocking and while i understand you may not be able to keep a room if full, you need to have something better to offer, my child had upset stomach all night and day and we had to sit arund for 10 hours without a room. an i honetly dont think she even looked for us. should be enjoying our holiday we paid over 2400 for 2 weeks here and i couldnt wait to come home and get some sleep away from all the loud music and finally get home after a horrible last day that ended up withn me in tears. This is a genuine review, i have been to cyprus for 10 years and never been treated that way.