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    Royalton Riviera Cancun

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 13577 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease.

    This sprawling resort’s got lots to keep you busy. It’s right on a palm-backed beach that curves gently around a reef. Scuba diving and snorkelling are popular, so pack an underwater camera.

    There are also lots of activities – like aerobics and yoga – to take part in each day. The seven pools add up, plus, lots of slides for children pepper the onsite splash park.

    • Rooms: 840
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • On a beach
    • 7 pools
    • 9 restaurants

    Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Option to dine in any of the restaurants without the need to book. Selected international and local alcoholic drinks. Soft drinks, cocktails and wines. Snacks and ice-cream at set times. 24-hour room service.

    Facilities

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      accommodationData.facilities
    • 7 outdoor pools

      There are seven good-sized pools. Two are edged by tall palms and cushioned sunloungers. There are also raised areas and shady spots surrounding the pools.

    • Royal Spa*

      The spa offers a choice of therapies and treatments, as well as a beauty salon and a fitness centre.

    • Agave Mexican restaurant

      Agave dishes up authentic Mexican meals.

    Rooms

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    • Luxury Family Suite with Limited Sea View, Sliding Doors and Balcony

      There's more space on offer in these family suites - in fact there's room for 2 adults and 2 children. You'll have a king-size bed with a DreamBed™ mattress and a sofa-bed in the bedroom. There's a bit of extra luxury with this room too as you'll have a whirlpool bath and a limited sea view from your balcony or terrace. Other extras provided are a satellite TV, audio dock, air-conditioning, access to Wi-Fi and a minibar. Plus- there’s a rain shower and room service is available 24-hours a day.

    • Luxury Junior Suite with Balcony and Whirlpool Bath

      These luxury junior suites come with their own whirlpool bath and a balcony. They have a king-size bed or two queen-size beds with DreamBed™ mattresses, and there's a sofa-bed, too. You'll also find essentials such as air-con, free Wi-Fi, a minibar and a satellite TV included. Plus there’s a rain shower and 24-hour room service. These rooms have a view of the mangrove.

    Amazing resort, totally worth it!
    12 Nov , 2019 Morgan H
    My friends and I (5 of us) visited Royalton Riviera Cancun the week of November 3rd and my initial thought was holy crap, this resort is huge! (compared to ones we’ve stayed at before). The place was absolutely stunning! Very well maintained, cleaned, very nice and friendly staff, big rooms that were well taken care of and PLENTY to do around the resort. The food was absolutely fantastic, lots of variety between the restaurants and the buffet with special treats outside some of the restaurants depending on the night. A couple of people really stood out to us at this resort and I have to give them a shout out because they really made our trip awesome and special! Two of the bartenders at the Lobby bar Jacinto and Hector, absolute gems!!! No matter what time we showed up or how long we stayed, they were the most friendly, kind, helpful people, always making sure we were taken care of and suggesting new and exciting things to try no matter how busy they were. And last but not least Arturo!! ARTURO at the diamond club pool bar - he was the best! I’ve never tried so many different tasty shots. Again no matter how busy he was, he was surprising us with new drinks and shots to try! I literally cannot say enough about this resort and especially these guys because they honestly made the trip special for our group. We’ll definitely be visiting again in the future!! I really hope these comments get passed on to them because they need to know how great they made our trip!!
    Agree with 5*
    11 Nov , 2019 scotia4, 154914
    I really have no complaints everything has been fantastic and the resort is accommodating to all needs and ages. Pleasant surprise was the gym facilities, classes and instructors. Angelica kicked our butt day after day and had us coming back for more. I don’t understand why there isn’t a wait list for the classes- too notch!
    Best Hotel Ever!!!
    11 Nov , 2019 MarianaSS0, 1438846
    The trip was FABULOUS!! The hotel was amazing. Awesome service. Delicious Food. THE. BEST. STAF. (Specially the concierge Rodrigo Navas) Thanks for all the support. 😊😊😊 Hope to be back again, it was truly an amazing experience.
    Beautiful Property...Alexx our Butler was AMAZING
    10 Nov , 2019 mkoeka, 60814
    My Husband and I went on a trip for just the two of us. We had a marvelous time at this resort. The location is perfect close to the airport with little travel time. It’s a beautiful property with tons to do even for families with children. The kid pool looked awesome but we never went in it. When we got there we were upgraded because our transportation was not at the airport and we’re given a butler. Our day butler was Alexx who was phenomenal. He made our trip!!! We had some trouble getting supplies to our room through room service or the front desk but Alex took care of it immediately every single time. He also chatted with us about the area and gave us tips. Our evening Butler was Alfred who was wonderful. We didn’t get a chance to see him very much but he was a huge help with getting us into restaurants when I ran late for our reservations. The food is good with tons of options. The last two times I was in Mexico I ended up not feeling well but that did not happen here!!!! Great place, beautiful, beds are comfy, a must visit!
    Excellent place and staff!
    10 Nov , 2019 Doryswarwick, 60081
    It is a great place to stay with the whole family, there a lot of different things to do inside the resort. Our room was kept clean and housekeeping staff were very friendly . I want to mentioned our concierge Rodrigo Navas, he was very professional and helpful having so many attention that It made us feel special. PS. Wifi sometimes goes off and on, but nothing to be concerned.
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    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally