Royalton Riviera Cancun

Will recommend must visit . The staff was fantastic. The butler did try to get us to a presentation but after we said no he did not run us down the go . The food was amazing. I loved the activities in the pool .

Rats I was almost attacked by a rat. When I complained I was laughed at and told that’s normal. If it’s so normal then why isn’t that mentioned in the description? I was also told to worry when I see a possum or alligator. It’s not normal for me to see rodents period!! Very disgusting and I was scared to walk around at night for fear of getting attacked again!! Liars The entire staff from Pilar and Lazaro are liars. Pilar stood in my face and told me that she was not the Diamond Club manager when in fact she was. She told me that she would get my money back from a terrible excursion and when the time came to go to Nexus she said that she did not say that. I tried getting a manager for a day and everyone lied and said nobody was available or that they were coming in at a specific time or they were eating breakfast when in fact they were all standing around allowing me to be frustrated and not helping. Cigarette Smoke This should be a smokers only resort. I’m allergic to cigarette smoke and they do not enforce the no smoking areas. It smells like an ashtray throughout the entire resort. There are no designated smoking areas. It’s a free for all for the smokers. Very disgusting. Housekeeping Housekeeping is the worst! The first day my room wasn’t clean until 4:00PM and the second day after a terrible and long excursion we returned to our hotel room at 7:30PM to a housekeeper cleaning! We left at 8:00am and the housekeeping manager was outside my room and asked what we needed in our room. So why on earth would a housekeeper just start cleaning at 7:30pm? Drinks Drinks are very watered down. If you want a buzz just drink straight tequila! Pool Towels/ Pool attendants There were never any pool towels or pool attendants available. I had to walk the entire grounds to find towels and I was Diamond Club. Mind you I paid for Diamond Club I wasn’t upgraded. I could have saved money because I got the same treatment as non Diamond Club guest. I had to prepare my beach chairs and pool chairs and get my own drinks and food. Lastly..... The 90 minute presentation is a waste of time. It’s 3 hours and they end trying to pressure you into spending $101,000.00 for a 30 year vacation plan! They have you walking around the resort in the heat, up and down stairs to look at rooms that we can see on the internet. I didn’t appreciate starting my day off with such aggression. In the end when you say no they try to make you feel like a peasant. I did not enjoy my stay it was a complete waste of time and money I wish I would have gone somewhere else. I spent more time complaining than I did enjoying myself.

Absolutely disgrace on check in process...allocated wrong room..wanted upgrade cash for adult only suite which was worse..don't mind kids but not what we booked ...staff unhelpful ,ignored requests and not willing to listen. Staff really abrupt and ignorant Room is nice but part of hotel not suited