Ocean Riviera Paradise

The rooms are quite nice. But the food is of inferior quality and taste. There is raccoon droppings in the hallways, the door keys/cards work intermittently. The ceiling is leaking in three rooms, and should be properly repaired.

This was our 3rd consecutive visit to the resort and every trip has been lovely. BUT.....the food hygiene standards really need to come up to speed and live in 2019! My wife is vegetarian and has been for 22yrs. The cross contamination of utensils used by staff for food handling was shocking. On three concurrent days I had to explain to the staff that they couldn’t use the same kit for handling meat and then veg. In the Italian restaurant, the staff seemed disinterested when we tried to explain that the Parmesan cheese on all of the ‘vegetarian’ options isn’t actually a vegetarian cheese! Even the managers of the resort were shocked when I complained. The Japanese is a good experience but again meat/fish is cooked on the same hot plate as the veg so that rules this meal time place out....even if you explain about dietary requirements, it gets ignored. I did complain to the hotel at the time and subsequently to H10 hotels but got a standard email response back. This is simply to warn those with eating or dietary restrictions to keep a look out. The wrong thing in your system could cause problems.

Stayed at Ocean Riviera Paradise starting October 26 for seven nights. We've traveled to Mexico for the last 25 years for at least once a year sometimes twice. We've been to many different resorts. Ocean Riviera does not fall in the top ten. We had barely reached the check in counter and already approached by H10 time share / vacation club - whatever you want to call them to attend the promo. That was a huge turnoff right off the bat. They need to wait until people are a little settled in – as said HUGE turnoff! Finally get to the room and no hot water. Reported but not immediately fixed. Had to take cold shower before going to dinner. Get up next morning - still no hot water. Reported again and was finally fixed for the shower only. Never had hot water in either sink for entire 7 days. Rooms: Other than hot water issue room was nice and maid service good. Food: Food was good but very repetitive in the buffet. From what I saw the selection was the same every day in the buffet even in the evening. Seemed to be an issue every morning with having basics of scrambled eggs and bacon replenished. The trays were quickly emptied and not quickly replenished. The specialty restaurants were good especially the caramelized chicken at Blue Moon. Drinks: I drank only chocolate martinis and surprisingly they were all good wherever I got them. We had seven in our group and didn’t hear much complaint on drinks. Pools: Pools were good sized and never overly crowded. I didn’t find an adults pool only. If there was one it had children in it. But we knew this was not adults only resort, so not big issue. Beach: The beach area was not what I expected. The area was not shaded adequately and not much beach. The beach area was far from most rooms and accessed by trolley. Shows: I had great expectations after reading reviews that the shows would be better than usual. I did not find that to be the case - only average. Service: All in all the service was good. However, it did seem they were understaffed in certain areas like the buffet. & bars . Never saw any drink service at pool or beach – if you wanted something had to go get it. My biggest complaint was seeing / hearing all the time share people and the spa people trying to sell a massage. I saw spa people at the beach just standing around doing nothing and time share people in the lobby constantly nagging you. I think they were worse here than any other place I’ve been. Maybe they need to utilize those people little wiser. We definitely will not return. I'll only go back to my favorite which should have done this time.