Luxury Bahia Principe Akumal

This is our second visit to the Bahia Principe Akumal. The entertainment has improved, the theatre shows and the music/dancing on the terrace until 11pm is great. The entertainments team are really good, they never stop. The staff at the Akumal are excellent, all very helpful and cheerful, that runs through all of the staff, reception, room maids, bar staff, buffet servers, gourmet restaurant servers, beach servers, they are very good. We used the buffet restaurant for breakfast and lunch and went to the same service area, we were served by Armin and his team, they were excellent, very attentive, nothing was too much trouble for them,he/they are a credit to the Akumal, special thanks to Armin, always cheerful,happy, attentive and professional, a great start to our day. Another server who we feel warrants a special mention is Gamaliel in the Don Pablo restaurant, his attitude is very much the same as Armins, very attentive, very polite, nothing is too much trouble, excellent. The same comments could be said about many of the staff at the Akumal, there are too many to mention. We only used the speciality restaurants in the evenings, which are excellent, these restaurants can be booked for the whole of your holiday before you arrive at the hotel which is a bonus time saver. We would recommend the Bahia Principe Akumal Hotel to anyone who is thinking about a holiday on the Caribbean side of Mexico, great hotel, great staff, great food, great holiday. 100% recommended. 5*

im currently waiting to check out after spending a week here and I've had a really nice chilled time, the room was nice with everything you would need for a holiday inc a free mini bar and snacks topped up daily, also room service is included in your package, my only issue with the room is the pillows are really soft and I don't like that but that's down to personal preference not any foul on the hotel, staff are all really friendly all the Tim e as you would expect and a small tip when eating or getting drinks gives you anything you want, food, there's lots of restaurants in the hotel I only used the buffet in the reception of Akumal and there was always a good selection of food and different things daily, all I will say is sometimes I found a few dishes was warm not hot so I didn't eat then ones, drinks, 1st all inc hotel that use proper branded drinks and not the cheap local stuff, that's a win for me pools and beach, in the part I stayed there was a few pools and the beach was out of this world, ive seen people moaning about seaweed but this wasn't something I came across while I was here even at 6am when I was at the beach watching the sunrise, the things that let the place down for me was firstly the cleaners for my room, I had a man the first few days and he was great then it was a lady, the lady would go in make the bed and leave everything else, didn't touch the bathroom, change towels ect would I come back? 100% id come back the good things outweigh the few bad things by a long shot

First impressions fab!! Then as time goes on little things let’s it down. Bar closed on the beach, no waitress service on beach, no pink gin in the bars or lobby area. Waitress service shocking always trying to get their attention not very pleasant in the lobby area. Pool bar at infinity ran out of drinks, infinity pool water not flowing so just a standard pool. pool was disgusting with dead flies and creams had to ask lifeguard to clean it with net. 24hour bar is miles from lobby. If ya fancy a snack or drink after 11 it’s way down by the beach very dark that way. Went to each the tribute band queen it was terrible it comprised of 3 girls and 2 men women singing most of the songs!!!!We usually stay at the rui hotels but thought we would try here. If the above things could be improved it would be a lovey place to stay but I don’t think the staff as pleasant or as helpful except the odd couple of staff in the buffet by infinity pool they nice. Lovey men that drive the golf buggies. Think it’s back to Rui’s.