Sunbathing, watersports and spa treatments top the agenda at the beachside Grand Bahia Principe Akumal.
This hotel is set in a huge complex along with the Grand Bahia Principe Coba and the Grand Bahia Principe Tulum. Buggies take guests around so they can make use of the high bar and restaurant count.
White sand and snorkel-friendly waters lie just beyond the hotel. One of the pools is beachside, and there’s another pool – a long, winding number dotted with bridges, palm trees and parasols.
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Based On 9851 reviews
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
24-hour All Inclusive. Full Board buffet meals. Unlimited à la carte dining, reservations must be made on arrival. Snacks and ice-cream. You can also use the restaurants at the Grand Bahia Principe Tulum and Grand Bahia Principe Coba. Selected local-brand alcohol, wine, beer, cocktails, soft drinks, tea and coffee until 23.00 and 02.00 in disco. You can also use the bars at the Grand Bahia Principe Tulum and Grand Bahia Principe Coba. Snacks and ice-cream at set times.
Facilities ► View all
7 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with waiter service offering premium drinks, like juices, cocktails and international drinks. There are 5 other pools throughout the complex including the Tulum and Coba hotels.
Riviera international buffet restaurant
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Rooms ► View all
Adult's Area Deluxe Junior Suite with Balcony or Terrace
Junior Suite with Balcony or Terrace
These traditionally styled junior suites feature a lounge area, and a balcony or terrace for a bit of outside space. Features include air-conditioning and free Wi-Fi. Plus you'll get bathrobes, slippers. These sleep 4 in a double bedroom with 1 king-size bed or 2 double beds and 1 sofa-bed.
TripAdvisor Reviews Show more reviews »
Wonderful hotel, would definitely go back.
Overall: service: great, better if you tip. rooms: perfect, comfy. remember the do not disturb sign. food: never went hungry, ever. 24 hour food, plus free room service. also restaurants: gormet food is to die for! plus google to figure out what foie gras is :P pools and beaches: enough to go to a different one every day of the week, warm water, waitress service. entertainment: throughout the day if you want, plus evening entertainment, plus nightclub and bar service. ( also kids stuff- daytime club, kids pool early evening kids entertainment. never really saw many kids during term time holiday) deffinately want to go to another bahi principe holiday. Service-Check in: First off, when I stepped of the coach from the airport we identified our luggage for the porters to take to our rooms and were given a ticket. Then, while waiting to check in, in the queue, we were given cool towels and a drink. Then, us, and our luggage were driven to our room, and the luggage was carried up the stairs to the room. This is the best check in I have ever had! service-overall: Before we went we knew to tip the maids to get the best maid service, only about 3 dollars every few days, so we got an excellent room service. mini bar service could have been better, they stocked up on water and soft drinks, which were excellent, but only gave us little bottles of alcohol 3 times in 2 weeks, but this could have been due to lack of tipping. overall, the room was well looked after. Room itself: The room was wonderful, the bed was so soft I got a perfect nights sleep every night. it was kept clean and cool thanks to the air conditioning. The room is just as it is in the pictures. Same again in bathroom. Once you know how to work the shower that is also wonderful, actually better than the shower I have at home! Only fault of the room was a bit of mold on the wall behind the safe, but in a ridiculously humid climate, mold grows quickly, so it was livable that that was the only tiny spot. balcony was great, but could have been swept more. view was ok, had a view of the jungle. food: The breakfast had the same huge selection, which was great. They had every type of breakfast I could think of. Lunch was buffet again, they changed some of the meals each day I think, but still always had a basic of pasta, fruit and salad and some form of seafood. Dinner buffet, they had different meals each night, but always had pasta, salad and fruit. meals were mass produced, but still delicious. plus a great range of puddings. all in all, great buffet food. a la carte food: make sure to book the a la carte food as soon as you get to the room, takes 2-3 days to get an a la carte booking, which is a bit of a pain, but the restaurant food as a whole is divine. as we were staying at the akumal we had access to all of the complex- 4 hotels in total. So we had over 15 restaurants to choose from for our 14 night stay. Tried most of the restaurants and most types of food. would recommend 'los corales' if you like lots and lots of meat. 'cozumel' is the same as 'restaurante tequila' but is air conditioned, and easier to get to, great to eat at. And the tepanyaki at the Japanese restaurant 'mikado' was amazing, food is cooked right in front of you. all in all, food was wonderful and you wont go hungry, ever. There is a 24 hour snack bar too, for midnight snacks after the nightclub :) entertainment: lots of great shows after the meal, would definitely recommend the Michael Jackson night. The nightclub can be fun to go to, but it doesn't open till late, and it take an hour until enough people show up to make it fun. There are also a few bars open late with singers, kareoke and other small entertainment shows. daytime activities: They have a constant scedule of activities during the day, half of which happen in the pool or sea e.g zumba, aerobics, vollyball, water polo. there is also a selection of 3 pools and beaches at the hotel akumal, and more at other hotels. The large pool had lots of different sections, so your sun loungers felt more private, yet still close to the pool. plus there were adults only sections of the beach and pool. Also there was waitress service at both the beach and pool in Akumal. It was rare that I had to get up for a drink. tipping does also go some way to getting a better experience. 3 dollars per tip is plenty. trips: went on the captain hook excursion. was great, unlimited drinks on the pirate ship and a large buffet of meat(beef or chicken), vege and rice. lots of entertainment from the moment you step on the ship. would definitely recommend. Only downsides to the trip is the long journey to Cancun- about an hour and a quarter, and the high cost. although all the trips are pretty pricey at about £100 per person, per trip. service: checkout: One of the only other downsides to the holiday: leaving. didn't have a clue about concierge service for checkout and whether it would cost money. needed to be made clearer. plus we were in a bit of a rush to refund out paragliding since the weather meant we couldn't do it. could have been better, but it wasn't terrible, and the check out process itself and getting on the coach went smoothly. as did the rest of the journey home. Finally: weather. We knew the weather was going to be less than ideal going during storm season. didn't get any hurricanes, but did get a few storms with cloud and rain. At one point it rained for 3 days and we wondered if we'd get any sun at all on the holiday! But it was mostly sunny for the holiday. sometimes it would be sunny in the morning then be cloudy and rainy in the afternoon. Had the occasional thunder and lightning storm, but didn't have any awesome huge ones. all in all, out of 14 days, probably had 10 days with enough sun in them. But we couldn't go paragliding due to the weather, as it was rarely calm enough to do any watersports. would have liked to go kayaking as well, but couldn't . The red flag on the beach was a permanent fixture. but they had protected swimming areas on the beach, just meant a lack of watersports. still, going during storm season meant we paid about £1000 each for the holiday, a huge discount in regular price.More
Still good....but standards dropping
We returned to this hotel for the second time in August 2017 (having been amazed by its standards on our first visit). Unfortunately, although the hotel is still good, as second time visitors we noticed a significant decline in standards. Although the staff do their best, service levels had declined (e.g. we never saw our butler once, we had to chase up our minibar getting refilled several times, one day we got zero poolside drinks service - despite being regular tippers). We had some issues with our air-conditioning and despite calling maintenance several times this was not fixed to our satisfaction. Various sections of the resort were closed or 'broken' during our stay: (1) The main theatre bar was closed for several days - the temporary bar could not offer several cocktails I requested; (2) The bar at the main pool (with its accompanying toilets) was shut for over a week. The toilet issue was a real pain (needed to get dry to use those by the buffet) and drilling/banging disturbed our rest/relaxation. The temporary bar they set up to replace is was not "full service" - lots of drinks unavailable. (3) The piers had been damaged by an earlier storm (not hotels fault...but seemingly no rush at all to repair them...meaning sections of the beach were roped off for safety). However, the biggest issue we faced - and I'm going to spell this out really clearly because the hotel have ignored this issue for months: THERE ARE NOT ENOUGH UMBRELLAS AROUND THE POOLS There were less than 25 for a huge main pool. It meant that I had no alternative other then to get up early every single day to make sure we had shade (by 6.15am ALL umbrellas had gone!). It meant I read a ton, but was hardly what a relaxing holiday is made of! Positives: Food really saved the day. Decent buffet for breakfast/lunch and truly exceptional a la cartes (we used these 11 out of 14 nights). Drinks still great too (assuming they had what you wanted in stock). It's still a good all rounder, so we might return in future - but only if they fix the number of sun umbrellas and return service to its previous high levels.More
First Time Visit - Like the Curate's Egg - Good in Parts!
Our first trip to Mexico so here goes! This is a difficult review to write because there is so much good about this resort but some inconsistencies and lapses in quality, service and facilities lets it down from our perspective. Every time I highlight a positive there seems to be a sting in the tail albeit small stings in some instances. The food is amazing and is without doubt the best I have experienced in 10 years of Caribbean all-inclusive holidaying. The a la carte restaurants offer fine dining experiences and we were presented with exquisite food. However in some of the restaurants you are so hot that the whole dining experience is spoiled because of the overbearing heat! I will happily wear long trousers and a smart shirt but please turn on the air-conditioning! This resort has ceiling fans and air conditioning everywhere but in the majority of times they were simply not turned on. The lobby area has huge ceiling fans every 3 feet or so but I never saw them working. It begs the question why? Is it a cost saving initiative? The largest swimming pool is a joy to behold which loops round a few times. Great I thought. However there is no shade apart from a few, and I mean a few, umbrellas which were all reserved by 6.00 am. This lack of shade made this lovely pool a no-go area for us unfortunately so we had just a few short visits to the pool and swim up bar. I love a bit of time in the pool and at the swim up bar but a few hours in the direct sun would have finished me off so we were left with the beach in order to find some shade. The other two pools (both lovely) suffered from the same major issue ….. no shade. The beach I would rate as good but I’ve seen a lot better. The cordoned off area for swimming is no more than a dipping area really as the water never gets above waist height. It’s nice to cool off in but not much more that that really. Good and safe for kids though. The sand is far from soft with lots of stony areas so I would recommend water shoes for a bit of comfort and safety. Finding a cabana on the beach was never a problem. Drink quality was on the whole very good although some of the staff don’t seem to know the cocktails they have on their own list so it was sometimes a painful experience trying to explain what we wanted. The two bars off the lobby area were, on first inspection, lovely. My wife and I enjoy sitting on bar stools and chatting with the bar staff and other customers whilst enjoying a few drinks. However, the two areas in question also suffered from the “we have air conditioning but we won’t turn it on” syndrome. Hence they were hot, stuffy and not at all comfortable to sit in for any period of time. Hence we sat in the open air and relied on table service which was in general pretty efficient with only the occasional blip. The other bars seemed to suffer from a lack of staff which led to queues of people waiting for a drink …………. I’ve never seen this before on other Caribbean holidays so it was a bit of a shock when I visited the swing bar on the beach and just leaned on the bar to await my turn and was told to join a queue that looped around the circular bar. One guy was running this busy bar and he was good but he needed to be! The swim up bar was also only manned by one member of staff. The one and only swim up bar was far too small for the number of clientele who wanted to use it. We had another strange experience on the beach when a squally shower passed by …….. everyone dived for the swing bar to get under cover and I thought we would stay in the dry, have a few drinks and chat to the other customers whilst the weather cleared. However they closed the bar until the sun came out again! We have had many a fun half an hour under a beach bar cover watching the rain pour down whilst having a drink or two but not here! They also closed the swim up bar when it rained ………. I’m not going to get any wetter so let me have a drink in the pool when it’s raining. Our room was conveniently located and we were glad we were not right at the back of the resort as this was some distance from the action areas. The room was a little tired but that’s not unusual for a Caribbean hotel so no major surprises there. The daily cleaning, linen and towel replacement was top notch, we couldn’t fault it. Replenishment of the mini-bar was another matter entirely however. I would say that over our 14 night stay the mini bottles of spirits were replenished about 6 times in total. Not really good enough for a resort that calls itself “Luxury”. We mentioned this two or three times to staff members but it never really improved and we shouldn’t have to chase up such things. Overall I would call the service formal and efficient rather than warm and friendly. I prefer the latter but fully appreciate that many others may prefer the former. This is a good hotel and in some areas a great hotel but the lack of shade around the pools and the lack of air-conditioning in the a la carte restaurants and the two main bars are show stoppers for us so we wouldn’t return. We would return to Mexico but would probably choose a smaller, more intimate resort next time. This hotel just seemed to lack that Caribbean vibe that we both enjoy.More
First time to Mexico
Stay at this hotel early September, being a first visitor to Mexico we had high hopes. Check in was quick, as we arrived by taxi we were the only people checking in, but I could imagine it could get quite busy if you arrive by coach. We were given room 6924, after unpacking we did a quick walk round the hotel, just to get are bearings, return to our room and order room service, which wasn't very warm when it arrived. We then started to notice a loud noise, which after 5 days we asked to be move and was to room 6814, which was a better view and no noise,. Yes the rooms are a bit dated, but are beautiful clean, the cleaning staff work so hard and in such hot conditions, I wouldn't do it. Food yes the buffet has every possible thing you could want, for breakfast lunch and dinner, but we did fine the evening meal got cold quick by the time you had walk round everything and got back to your table, so we use the specialist restaurant most nights, and omg we were not disappointed amazing foodI really can't pick my favourite, special thanks to Victor he popped up at a few of the restaurants and was a credit to the company. Beach area, yes it's not the best I've seen but it is man made !!!!!! The sea is warm the fish are amazing and we never had any trouble getting a sun bed with an umbrella, but if you use the pool areas yes there is a lack of shade. We use the travel company in the lobby to book are trips, which was a lot cheaper then using Thomson trips, the service was excellent and even when we couldn't make one trip as my husband was ill, changed to another day, with no change. So the big question would we return no, only because there is so much to see in this world and we are not getting any younger. I would recommend this hotel and resort the only reason I gave four stars was because of the noise in the first room.More
This is our 2nd visit and we will return it would be nice if the hotel acknowledged returning guests. PROS This is a spotlessly clean hotel The food in the restaurants that require booking are fantastic. The quality in these is amazing. See pics Rooms are large and if bed is too hard they happily supply a mattress topper which is very comfy. Drink selection very good both in mini bar and bars and restaurants Bar and restaurant staff are excellent and very helpful Pools lovely loads of choice 4 at Akumal many mor at other resorts. Infinity pool my favourite Beach lovely plenty sun beds Every where is accessible by wheelchair (excellent facilities) We’re allocated the room we requested Butler service excellent fast response for room service new mattress and repairs also checked several times that we were happy. Entertainment is good Free Spanish lessons most days Clean pool towels available every day Cons Not enough parasols around pools some pools don’t have any it is very hard to get shade at pools (not an issue on beach) Reception and customer relations useless if u have any issues go to your rep not the hotel staff (rep very good) I won’t go Into detail why but I had to return to reception an customer relations many times over a 5 day period and I herd reception miss advise other customers. The premier reps are a pain trying to sell you time shares please research reviews on them before agreeing to going to a meeting as they are very persuasive. Older rooms are ready for a revamp Tips Use hacienda for shop and cash withdrawals as much cheaper than in hotel Use rep for queries they are available all day There is a often breeze and cloud don’t let it fool you lots of people were burned Book your restaurant early as they get booked up Favourite Restraunt Arlaquin More
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