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    Hard Rock Riviera Maya Heaven

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 7556 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    With a private beach, a choice of pools and a late-night club, the Heaven at Hard Rock Riviera Maya is great for daytime relaxation and nighttime partying.

    Heaven is the Hard Rock Riviera's just-for-adults section. Here, you've got your own kid-free pools and restaurants, along with access to the rest of the hotel. You can take advantage of the hotel's prime coastal position on the private beach.

    The hotel's kitted out with all the Hard Rock hallmarks. You'll find plenty of music memorabilia dotted around and you can borrow from a selection of Fender guitars.

    • Rooms: 313

    Things you'll love

    • Adults only
    • Eight à la cartes
    • Caribbean's biggest spa

    Location

    • Beachfront location
    • In the Puerto Aventuras area
    • Marina, restaurants, bars and shops nearby
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Scene Holidays

    Chilled days, lively nights

    • Adult focused
    • Hottest destinations around the world
    • Party pads to chill-out retreats, with a range of board types to choose from
    • Bars and restaurants close by
    • Flexible accommodation, whether there’s two or 12 of you
    • 24/7 Holidayline, and reps there when you need them

    Find out more about Scene Holidays »

    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. Just so you know, you'll need to pay a 25% tax when using the resort credits.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Central pool

      This huge pool snakes its way around the sun terrace with bridges, palm trees and sunloungers. You won't have to venture far for a drink either, the pool bar offers plenty in the way of refreshments and even has in-pool seats.

    • Club Heaven

      Open Thursday to Sunday, this place has live DJ music and a wide range of international drinks on offer.

    • Club Heaven

      Opening at 11pm, you can expect live DJ's and and cocktails until the early hours.

    Rooms

    View all rooms
    Destination wedding!
    13 Jan , 2020 Wanderer29582168762
    We chose this resort for our destination wedding. We did not have any children at our wedding and loved the adults only side of the resort. The staff was extremely attentive and helpful. The bar staff were very knowledgeable about various cocktails and never let you go thirsty. Tons of alcohol options as well! There was always food around. 24 hour room service was awesome! Except for one night we ordered food late. They stated it would be an hour wait (which is understandable) after an hour it still wasn’t there. So we called again and they said it would be there within 15 mins. We both fell asleep and never received our food. Otherwise everything was great. Very easy to get a reservation at any restaurant. Not all restaurants are open everyday though. Loved the entertainment staff at the pool. Pancho, Sarah, and Lucy were so fun! Great time doing water aerobics. JC was the best bartender. Ivonne was a great server at the pool. We would definitely recommend this hotel to anyone wanting to visit Riviera Maya. Very beautiful resort, very clean, a great time was had by all of our guests. We will definitely return!
    HARD ROCK ROXITY KIDS CLUB
    12 Jan , 2020 PauloO623, 32037
    Let me start my review by saying Thank You very much to “The Band” at the kids club Caro, Kiki, Eli, Gloria, Azy, Hellen, Lizzy and Nelly These girls go above and beyond to make our kids feel welcome, they do so many activities and you can feel how they really care for the kids and how much they love what they do. Our kids Matteo 9 and Luiza 7 had a great time playing board games, face painting, nails, playing video games, nature walk and so many other things, every night they had a special activity They make so easy for the parents. Every time we would go to pick them up, they didn’t want to leave. Keep up the great work girls. Thank you so much.
    Hard rock riviera maya
    09 Jan , 2020 913maritad
    Great trip at Hard Rock! The staff was Terrific. The entertainers Tarzan, Sarah and Bacon were so much fun and kept the guests smiling! The restaurant workers were awesome. The maids cleaned the rooms perfectly. All In all a great trip
    Meh
    09 Jan , 2020 hgfhfgbbh, 2613795
    Rooms are painted black inside, bring a flashlight. Vacation planners and housekeepers like to phone repeatedly at 7am, unplug your phone if you want to sleep in. Since the last time we were here, they've removed liquor dispensers from the rooms, and more disappointingly, they've stopped heating the pools. The buffet food is not great, but a la carte food is still very good at all the restaurants. I enjoyed Ipanema more than I expected to.
    Heaven Pool
    09 Jan , 2020 Banderson15, 57821
    Had a fantastic week at Heaven Pool at Hard Rock. Magic Mike made our vacation extraordinary. We couldn't ask for a better pool concierge. We highly recommend visiting this resort and this pool. The entire staff made the week fun and enjoyable. The weather was great too. We are looking forward to visiting again soon.
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    View all  7556  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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