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    Hard Rock Riviera Maya Heaven

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 7448 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    With a private beach, a choice of pools and a late-night club, the Heaven at Hard Rock Riviera Maya is great for daytime relaxation and nighttime partying.

    Heaven is the Hard Rock Riviera's just-for-adults section. Here, you've got your own kid-free pools and restaurants, along with access to the rest of the hotel. You can take advantage of the hotel's prime coastal position on the private beach.

    The hotel's kitted out with all the Hard Rock hallmarks. You'll find plenty of music memorabilia dotted around and you can borrow from a selection of Fender guitars.

    • Rooms: 313

    Things you'll love

    • Adults only
    • Eight à la cartes
    • Caribbean's biggest spa

    Location

    • Beachfront location
    • In the Puerto Aventuras area
    • Marina, restaurants, bars and shops nearby
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium Club for additional benefits
    • UK airport lounge access for Premium Club guests

    Scene Holidays

    Chilled days, lively nights

    • Adult focused
    • Hottest destinations around the world
    • Party pads to chill-out retreats, with a range of board types to choose from
    • Bars and restaurants close by
    • Flexible accommodation, whether there’s two or 12 of you
    • 24/7 Holidayline, and reps there when you need them

    Find out more about Scene Holidays »

    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms. Just so you know, you'll need to pay a 25% tax when using the resort credits. This offer applies to bookings made before 20th December 2019 and travelling before 21st December 2020.

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Central pool

      This huge pool snakes its way around the sun terrace with bridges, palm trees and sunloungers. You won't have to venture far for a drink either, the pool bar offers plenty in the way of refreshments and even has in-pool seats.

    • Club Heaven

      Open Thursday to Sunday, this place has live DJ music and a wide range of international drinks on offer.

    • Club Heaven

      Opening at 11pm, you can expect live DJ's and and cocktails until the early hours.

    Rooms

    View all rooms
    WAS HEAVENLY!!!!
    10 Sep , 2019 Inspiration314147
    Over the top! Beyond my expectations... Perfect no kids vacation. From the quality of the food, activities, entertainment, no regrets. The private lagoon was spectacular. The waiters even brought our drinks to us in the water!!! Money well spent. Can’t wait to return!
    Best trip in my lifetime!
    02 Sep , 2019 Sightsee23908854891, 49144
    All inclusive with delicious food every day, great pools I didn’t have enough time in the week to visit all the pool. Excellent water slides for my kids and grandchildren. We especially enjoyed fine dining for dinner each night. The staff at every restaurant and room service staff, and the maids were wonderful. We travel 3 trips a year over the last 60 years. This was my favorite trip!
    Great
    01 Sep , 2019 RichardW1002
    Fantastic time, great for family. We have visited several times and each time it seems to get better. Restaurant reservations could use an app to make reservations, rather than having to stand in line early in the morning.
    Amazing!!!
    16 Sep , 2019 KCMan55, 32988
    When you go to this place folks, find Samurai! He is one of a kind and so much fun. An excellent entertainer and very hard worker. He made our recent stay a very memorable one. Love this guy and wish him well! Folks I can not say enough about this guy, he is one of their best! He remembered every one our our names the first day we stayed and there were 10 of us! Amazing man and a blast to have around! You have an amazing employee Hard Rock! Please treat him well! The others Bacon, Tarzan, and the female entertainers there at the Heaven pool were equally as amazing! They do such a great job and always make it fun at the pool. Luz was our server at the pool and she was absolutely fantastic! Valentine at Zen was fantastic and made our last night the best! It was my birthday and he made it too much fun! If you can find Ivan at the nightclub he is a terrific server and always looked for me to see if I needed anything! I love this place and the people! Everyone there made my second time experience just as fantastic if not better than the first! We will be back thanks to this staff of hard working people and the beauty of the resort. Thank you guys for the birthday decorations in our room, that was an awesome touch! Viva Mexico and Hard Rock! Thank you all for your outstanding hospitality!
    Lovely stay
    13 Sep , 2019 joe27487, 186338
    Loved the hotel from rooms to staff everything taken care of. Nice food choices at all restaurants. Only thing I would improve is the drinks at the beach in plastic cups cheapens the experience for me I think in an adults only hotel it should be drinks out of glasses. All In all a great trip
    Show more Show less
    View all  7448  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally