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    Hard Rock Riviera Maya Heaven

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 7515 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    With a private beach, a choice of pools and a late-night club, the Heaven at Hard Rock Riviera Maya is great for daytime relaxation and nighttime partying.

    Heaven is the Hard Rock Riviera's just-for-adults section. Here, you've got your own kid-free pools and restaurants, along with access to the rest of the hotel. You can take advantage of the hotel's prime coastal position on the private beach.

    The hotel's kitted out with all the Hard Rock hallmarks. You'll find plenty of music memorabilia dotted around and you can borrow from a selection of Fender guitars.

    • Rooms: 313

    Things you'll love

    • Adults only
    • Eight à la cartes
    • Caribbean's biggest spa

    Location

    • Beachfront location
    • In the Puerto Aventuras area
    • Marina, restaurants, bars and shops nearby
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Scene Holidays

    Chilled days, lively nights

    • Adult focused
    • Hottest destinations around the world
    • Party pads to chill-out retreats, with a range of board types to choose from
    • Bars and restaurants close by
    • Flexible accommodation, whether there’s two or 12 of you
    • 24/7 Holidayline, and reps there when you need them

    Find out more about Scene Holidays »

    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms. Just so you know, you'll need to pay a 25% tax when using the resort credits. This offer applies to bookings made before 20th December 2019 and travelling before 21st December 2020.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Central pool

      This huge pool snakes its way around the sun terrace with bridges, palm trees and sunloungers. You won't have to venture far for a drink either, the pool bar offers plenty in the way of refreshments and even has in-pool seats.

    • Club Heaven

      Open Thursday to Sunday, this place has live DJ music and a wide range of international drinks on offer.

    • Club Heaven

      Opening at 11pm, you can expect live DJ's and and cocktails until the early hours.

    Rooms

    View all rooms
    Somehow even better than last time!
    13 Nov , 2019 Geremy R, 35805
    Just returned from a 7 night stay for the second time this year! It was AMAZING! Jorge set up the most beautiful private engagement dinner for my family of 7. It was breath taking, and our server Alex...cant say enough about his fun personality! The hotel itself was great as always. Panana, our server at the bali beds, was superb. He really went out of his way making all 3 of our beds perfect! He was overly attentive and just a pleasure. Enrique, our Toro restaurant server, was spot on just like last visit. He made my sister in laws birthday special and really turned our dinner into an experience. Robert and Tony were amazing bellman! Very helpful and always smiling. Shakira(Toro) was also so fun. I can't say enough about the service from housekeeping(Susan) to everyone in between. Also would like to mention the spa. This place is perfect! The hydrotherapy is unbelievable, as well as the services. We went 3 times and wish we would have visited every day! For couples I suggest the FOREVER spa service. Wow is it memorable! We cant wait to come back and hope the twice a year visit is always possible for us. Thanks so much for always exceeding our expectations and for making our engagement/anniversaries/birthdays, so incredible! See you again soon!!!
    Disappointed
    11 Nov , 2019 Alicia Yen H
    Overall it was a nice visit to the resort. We were there to celebrate my husband's birthday. I requested the Ciao restaurant staff to help with a nice table and cake to celebrate his birthday but unfortunately the staff didn't care enough to do it for him. It never happened. Most of the restaurant managers were grumpy and not friendly. They don't make eye contact or acknowledge us when we enter the restaurant. Not every welcoming. Wait staff Gaby, Juan, Don Carlos were wonderful. Most were great with service but don't look very happy. Aviana at the Legendary members pool was fantastic the whole week. The staff at Cafeto was very very nice. We have visited this resort many times, in fact every year. We see a steady decline in service, quality of food, and in room service. Lots of cut backs and lack of attention to details to their routine returning guests like us.
    Real vacation
    10 Nov , 2019 Winston M, 155019
    Went to Solfest event that took place at Hard Rock in Riviera Maya. It was the best vacation we’ve ever had and a much needed one. The service, rooms, food, and amenities were superb! Weather was amazing to top it off when we were expecting rain the whole week!! The event was a treat. We are already planning for next years event at the same place. We even got to order in food which was also included in our package there. Was able to call home free of charge which was also included. There was so much great services that was included that it was almost hard to believe!! You get what you pay for and we are pleased on all extras that we would never see at other resorts. It was a great experience and would advice people to consider this place first before all the rest!!
    Hard Rock Riveria Maya
    10 Nov , 2019 safephil, 59699
    Excellent property. Staff goes above and beyond. Restaurants were amazing. Food was amazing. Entertainment was fresh and new. We enjoyed all the pool activities. Theater productions were fun and entertaining
    Fantastic all inclusive experience
    10 Nov , 2019 grego777, 53242
    Hard Rock delivers once again. This was our third HR trip and second to Riviera Maya. All our expectations were exceeded. Our personal assistants Pichardo and David went above and beyond to make sure we had everything we needed. Jose Panana on the Heaven beach made sure our drinks and bellies were kept full all week, definitely request his service while your there! We had originally did not plan to go to Le Petit Cochon but ended up trying it and couldn’t be happier we did! Gerry was awesome and gave us a table side fire show! Highly recommend. Samurai and Mr Boy at the zip line made sure you had an awesome time. The fire show was really incredible and entertaining. Lastly Roberto and the Heaven Club was a great bartender and kept us entertained. Overall I highly recommend Hard Rock. First class resort with first class service all around! Can’t wait to come back.
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    View all  7515  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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