Grand Sirenis Riviera Maya Resort and Spa

Miguel is awesome! Great instructor. Always on time. Runs the activities very well. We did archery every day. The equipment is good. Great facility with tennis courts and basketball nearby. Miguel also runs the bike tours very well which are a great way to get oriented. Thanks Miguel!!

Stayed in Cancun many times so thought I would try Riviera Maya and I was not disappointed. Arrived at the hotel and it was just out of this world, friendly staff from hotel reception to the entertainment team, tried 6 of the restaurants and was happy with them all , Thomas in the Mediterranean restaurant was so helpful and smiled for everyone even though he was rushed off he’s feet, food in the Italian could of been a little bit hotter, me and my partner went for the lasagne and it was only luke warm but it was very tasty. Only thing I could pick at which isn’t really a biggy but the hotel for 4 days had a large group of Spanish students and they were very loud but once we spoke to the concierge we heard nothing from them, and was even given another restaurant choice which was a nice touch. Every day walking around the hotel we found something else new to do , shows at the night are fantastic , my favourite was Grease and the Silent Disco in the Sky Bar.... loved everything minute of it :)

Vacationed with Family at the Grand Sirenis Resort and Spa for a Special occasion from January 3 to January 17, 2020 to celebrate three milestone birthdays. As repeat clients to this Resort of many times since its opening, overall, we were extremely disappointed with our recent experience and service. At check in we were all offered the VIP Club bracelet acknowledging our many times there. We were allocated in Building 18, on the second floor as those rooms were supposed to be their best offer. As a result, the Rooms were very humid with a strong musty odour, damp linens, poor air circulation, and average amenities. A dehumidifier was placed in the Room to correct the problem without any results. Although, these Rooms have been cosmetically refaced, the bathroom, shower and furnishings need major update. Upon notifying Reception about these issues, we were reallocated to the third floor Rooms which we found these the same, but slightly less humid . The grounds were very well kept and beautiful. Overall, the maintenance of the beach, the beach and pool loungers throughout the Resort were old, filthy and poorly kept. The overall cleanliness levels throughout the Lobby areas, the washrooms, the Buffet, were not up to standards and poorly maintained. The food choices both at the Restaurants and at the Buffet were average, repetitive lacking quality, freshness and variety. Food handling standards should be reinforced to staff members handling raw and cooked foods at all times to avoiding any possible bacteria related issues. This Resort was amazing, excellent and a real gem in all aspects in previous years that we have experienced and enjoyed numerous times with friends and family resulting in memorable vacations. Unfortunately, currently, in my opinion, based on my past reflections, and present observations, my views, this Resort has changed measurably with its mandate regarding client service, quality and appreciation. The focus and their goal seem to be clearly portrayed to only pleasing clients purchasing a Premium Club Membership. Personally, in my opinion, I noted that this implementation seemed to have created a double standard of service to non club member clients. Club memberships have been forced to new clients upon arriving at the Resort by the different Concierge personnel trying to luring new guests to partake at breakfast meetings to trying to persuade them to join this membership by paying top dollars for this so called different version of a time share venue. In my view, this class has created a two tier category in Client service and overall perception of staff behaviour towards clients whom do not wish to purchase the Memberships. For example, while having dinner at the Steak House, available to all guests, it was very degrading and humiliating having had Premium Club Member clients sitting next to our table and being provided a different distinct menu versus everyone else's standard menu. Respectfully granted, for those clients that choose to pay for a different level of choice to belong to this Club to receive services accordingly, however, at the same time, it is not proper etiquette or acceptable to allowing all other non member guests sharing the same environment. Preferably, it would be ideal to allocate Club Members in a separate area rather than being mixed altogether with other clients. Unfortunately, in general, I noticed that the ambiance and the overall wellbeing in this beautiful property has diminished considerably over the years in its warmth, its services and welcoming attributes that this Resort has offered us in the past. Special thanks to all management and staff for accommodating our family marking the respective Birthday celebrations and throughout our stay. Will not return to this Chain and do not reccommend this Reort to any of our friends and family. Gina and Rinaldo Marinelli and Family Ottawa, Canada .