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    Grand Palladium White Sand Resort And Spa

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4054 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    You’ll find 14 restaurants, six pools and a luxurious spa tucked within the Grand Palladium complex.

    The Grand Palladium White Sand Resort and Spa is set within sweeping tropical gardens, on the edge of a white-sand and a coral-rock beach. It’s so large that the hotel rents out Segways that you can use to zip from one place to another.

    The grounds are a magnet for wildlife, with racoons, capybaras and multi-coloured birds all making regular appearances. There’s even a lagoon filled with crocodiles – don’t worry, they’re fenced in.

    • Rooms: 264
    • Lifts: None
    • Floors: 3

    Things you'll love

    • Next to a white-sand beach
    • 14 restaurants
    • 8 pools

    Location

    • Riviera Maya
    • Between Tulum and Playa de Carmen
    • Facing the Caribbean
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Minimum 4/5 Trip Advisor score
    • Luxury properties
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • 8 Freshwater Pools

      There's plenty of choice here, with 8 outdoor freshwater pools to enjoy, some of which have built in whirlpool baths.

    • Chang Thai Restaurant

      Featuring a wide variety of local Thai flavours, there is a buffet area, and a menu featuring healthy dishes that combine local flavours and ingredients. Please note, this restaurant is located in the Grand Palladium Kantenah.

    • Zentropia Spa*

      A large spa awaits with a host of treatments and amenities on offer. There's face and body treatments as well as nail and haircare. Afterwards, soak in the hot tub, relax in the sauna or enjoy their signature eco-medative cold baths.

    Rooms

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    • Junior Suite with Balcony and Whirlpool Bath

      These junior suites have a whirlpool tub just steps away from the sleeping area. They're kitted out with Wi-Fi, satellite TV, air-con, a safe, tea and coffee facilities, a minibar*, toiletries, bathrobes, slippers, an iron, ironing board and a hairdryer.

    • Junior Suite with Balcony, Whirlpool Bath and Promo Offer

      These junior suites have a whirlpool tub just steps away from the sleeping area. They're kitted out with Wi-Fi, satellite TV, air-con, a safe, tea and coffee facilities, a minibar*, toiletries, bathrobes, slippers, an iron, ironing board and a hairdryer. A limited number of these rooms are available on special offer, on a first come first served basis.

    Great fun, many ammenities
    13 Nov , 2019 Roam460295
    So much to do at this resort, but not much time for us to do it all. WIFI was spotty in the room, which I needed for the little work I had to do. The beach is rocky and painful at times. We had to walk down the beach in order to comfortable
    Spectacular location
    13 Nov , 2019 MrMrsDeal, 1491893
    Currently soaking up the last couple of hours of sunshine by the pool after 2 weeks in this truly beautiful hotel complex. Had read reports of seaweed on the beach but we only experienced white sands and glorious sea! Hotel itself is one of 4 on the complex including the exclusive TRS - the Chic show and dinner there is well worth a visit! The White Sands itself was glorious - beautiful grounds and on the whole very friendly and helpful staff - in particular the ladies in the buffet (Beatriz & Fabiola to name 2) and the gents at the The Bar Isla are credit to the hotel. Only negatives were the staff in the hotel lobby. Pushy sales reps and unhelpful reception staff. Several times we had to ask for coffee and beer for the room as it was not replenished and were met with sarcasm and rudeness by reception staff - one even telling my husband he would be charged for “extra”!! Also in reception my husband spoke to Roberto re upgrading to the TRS for our last 3 nights - we were advised this would be possible and would be arranged the day before - however when we went to discuss the arrangements the day before we were advised it was not possible to move - very disappointing! To end on a positive as we were celebrating both my birthday and our anniversary during the stay the staff did organise a gift of a t shirt for me and a bottle of fizz in our room which was a nice touch. In all a wonderful holiday and well worth the visit!
    Over all good stay
    13 Nov , 2019 gaweckik
    The resort was very clean and the staff was friendly. But this place is big and will be a lot of walking or taking shuttle. Went to two night time shows and was very entertaining to watch. The breakfast and lunch Buffett was good but was very underwhelmed with dinner with the exception of the Italian restaurant that was amazing. I did not appreciate the 7:30 wake up by the lawn service.
    White Sands Grand Palladium
    12 Nov , 2019 OnAir20332396769
    We thoroughly enjoyed our stay at White Sands Grand Palladium. The staff were attentive and friendly. The room was spacious and clean. There was a good choice of restaurants for the evening and the breakfast and lunch buffets had a good selection of food. We would definitely recommend the resort for couples and families.
    Wonderful Resort
    12 Nov , 2019 Angelica C
    Very much enjoyed our stay at the Palladium White Sands Resort. Everyone was very attentive and friendly. Having the personal shuttle service from the airport to the resort (and return to the airport) was extremely convenient.
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    View all  4054  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally