HOLIDAYS

HOLIDAY SEARCH
List
    See all destinations
    See departure airports for
    See what dates we fly to this route
    see what dates this destination is available
    Flexible by +/-3 days
    7 nights
    Clear search
    Child ages (on return date) Edit ages

    Grand Palladium White Sand Resort And Spa

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4166 reviews

    • View Video
    • Show Gallery

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    You’ll find 14 restaurants, six pools and a luxurious spa tucked within the Grand Palladium complex.

    The Grand Palladium White Sand Resort and Spa is set within sweeping tropical gardens, on the edge of a white-sand and a coral-rock beach. It’s so large that the hotel rents out Segways that you can use to zip from one place to another.

    The grounds are a magnet for wildlife, with racoons, capybaras and multi-coloured birds all making regular appearances. There’s even a lagoon filled with crocodiles – don’t worry, they’re fenced in.

    • Rooms: 264
    • Lifts: None
    • Floors: 3

    Things you'll love

    • Next to a white-sand beach
    • 14 restaurants
    • 8 pools

    Location

    • Riviera Maya
    • Between Tulum and Playa de Carmen
    • Facing the Caribbean
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 8 Freshwater Pools

      There's plenty of choice here, with 8 outdoor freshwater pools to enjoy, some of which have built in whirlpool baths.

    • Chang Thai Restaurant

      Featuring a wide variety of local Thai flavours, there is a buffet area, and a menu featuring healthy dishes that combine local flavours and ingredients. Please note, this restaurant is located in the Grand Palladium Kantenah.

    • Zentropia Spa*

      A large spa awaits with a host of treatments and amenities on offer. There's face and body treatments as well as nail and haircare. Afterwards, soak in the hot tub, relax in the sauna or enjoy their signature eco-medative cold baths.

    Rooms

    View all rooms
    • Junior Suite with Balcony and Whirlpool Bath

      These junior suites have a whirlpool tub. They're kitted out with Wi-Fi, satellite TV, air-con, a safe, tea and coffee facilities, a minibar*, toiletries, bathrobes, slippers, an iron, ironing board and a hairdryer.

    • Junior Suite with Balcony, Whirlpool Bath and Promo Offer

      These junior suites have a whirlpool tub. They're kitted out with Wi-Fi, satellite TV, air-con, a safe, tea and coffee facilities, a minibar*, toiletries, bathrobes, slippers, an iron, ironing board and a hairdryer. A limited number of these rooms are available on special offer, on a first come first served basis.

    Not how it used to be
    15 Jan , 2020 Vicky0886, 154943
    Very disappointed with the room provided. There were bugs, the room was damp and smelled of mould, the drain in the shower was plugged, the hot water didn't work for the first two nights. We were eventually changed rooms on the 3rd night of our stay as they said they were fully booked but yet the hotel was super slow. The staff had major communication issues. The food was great, the resort staff were super friendly and the overall grounds were clean. The main issue was the rooms provided. Transportation was a gong show, they left us stranded at the airport at 1am with a 5 month old baby. They asked me to hold my baby on my lap for the hour drive to the resort. we had booked for 5 people including the baby but they tried to add another reservation to our car and pick up 2 more people. Because they were trying to save money clumping us together they didn't have enough room for everyone. They told us to take a taxi at our own cost even though transportation was supposed to be provided. They said they wouldn't reimburse us either. I couldn't believe they would leave a family with a baby at the airport in the middle of the night. Thank god for another woman and her child who paid for a private shuttle. She let is travel with them or we would have spent so much money on multiple taxis.
    Not worth the price
    14 Jan , 2020 AADJet77
    The grounds and the pool are nice, but the Romance bungalow was such a disappointment I can only give 2 stars. Our room was older and shabbier than the online images. The first room we were given 5512 had no running water in the bathtub. The second room 5511 smelled awful so we had to search the whole place looking for the source. Found the stench to be a brownish liquid dried on the drapes and floor. Some of the food we had was pretty good but most was mediocre. The restaurants have a very noisy cafeteria vibe. We tried to sit outside so we could hear each other, but only a few places have outdoor seating options.
    Beautiful Property
    13 Jan , 2020 D3905SGjanet, 42669
    Service was excellent everyone was very accommodating. Our room had an issue with the air conditioning so they moved us right away. We stayed in a one bedroom suite that was roomy and the beds were extremely comfortable. Loved the wildlife around the property we all cohabited very well. The property is very large, so may not suitable for people who have a hard time getting around. The entertainment was wonderful, most of the shows were at the colonial property so it was very quite at White Sand Resort.
    Musty/Damp Rooms and a lack of staff
    10 Jan , 2020 ventana07, 154943
    They moved us three times to get a room that didnt wreak of must. The firsttwo rooms smelled so bad it was hard to breath and laying on the sheets was like laying on a wet towel. All of our clothes wreaked. The first room had a dirty floor and bathtub and the toilet seat was installed at an agle and unusable. It was a battle to get a decent room and took 7 of the 9 nights we were there. In our sons room they took the toilet seat off and ddnt return it until we complained and a day and a half later. It took forevor to get a drink at the pool as there was one person serving the entire huge White sands pool area almost every day. The ala carte restaurants only have enough menus for half the people at the table. The food was pretty good in most of the restaurants and the buffets. The resort is huge so it requires a great deal of walking. There are trams that go fairly regularly, once you figure out the system but a great deal of walking is still needed. The POP people were great and the shows were excellent. despite the positives having a smelly wet room in particula, along with the other negatives I would not recommend staying there.
    Once a great resort ...
    07 Jan , 2020 relaxed0811
    Visited White Sands 3 times in the past ... last trip was 2017! Tends to cater to “CLUB MEMBERS” now! Too many restricted areas ... salt water pool off limits unless you are a club member! Quality of the food deteriorated over time!
    Show more Show less
    View all  4166  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    People who looked at this hotel also viewed...

    Items marked with * incur extra charges which are payable locally