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    El Dorado Royale, a Spa Resort by Karisma

    OOOOO Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 14031 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    With its beachfront setting and gourmet dining, the adults-only El Dorado Royale offers more than a little bit of indulgence.

    According to Conde Nast readers, El Dorado Royale, a Spa Resort by Karisma is one of the world’s top 100 hotels. Maybe it’s something to do with the mile-long sandy beach it’s set on.

    Every room at this hotel comes with a whirlpool bath, and they all have terraces or balconies with daybeds as standard.

    This hotel accepts guests aged 18 years and above.

    • Rooms: 478
    • Buildings: 26
    • Floors: 3

    Things you'll love

    • Adults only
    • Gourmet Inclusive
    • Mile long sandy beach
    • Perfect for your wedding day

    Location

    • 27km from Playa del Carmen
    • 37km from downtown Cancún
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests
    SPECIAL OFFER

    Honeymoon and Anniversary Offer

    If you're celebrating your honeymoon or anniversary, you'll get room decoration, champagne and fruit- this can be organised with the concierge in resort on arrival.

    This offer applies to Premium Junior Suites or rooms of a higher category. Offer only applies within 30 days of your wedding or anniversary date and for bookings of 10 nights or more. Proof of marriage required on arrival. Just to let you know this offer isn't valid on group bookings, or when travelling with a wedding party.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    A la carte dining for all meals including gourmet cuisine. Selected international and local-brand alcohol, soft drinks, tea and coffee 08.00-02.00. Minibar in room and 24-hour room service. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 6 outdoor pools

      There's loads of space to lounge at the poolside and there are showers close by, too. Just to let you know one is a salt water pool.

    • Fuentes Culinary Dining theatre

      Culinary Theatre proudly presents flavours and colours of Mexico. Have a gastronomical and cultural journey at 'Fuentes'. The show is the Chef himself. While the chef is preparing the dish, it is broadcasted around the restaurant on 4 screens, whilst narrating and telling stories. This is a 5 course dinner and is Mexican gourmet food. You even have the option to have a sommelier* pair each of your dishes with a specially selected wine. Just to let you know you'll need to make a reservation and this place opens for dinner at 7.30pm, Monday to Saturday.

    • Nightly shows

      A variety of different shows and performances take place along with live music to keep you entertained all evening.

    Rooms

    View all rooms
    • Beachfront Junior Suite with Terrace and Whirlpool Bath

      These beachfront junior suites are steps away from the beach and close to a pool. They come with a terrace, whirlpool bath, a king-size bed and a bathroom with double sinks. You'll also have Wi-Fi, a safe, a mini-fridge, slippers and bathrobes.

    • Swim-up Junior Suite with Terrace and Whirlpool Bath

      These lavish, swim-up junior suites come with a terrace and a whirlpool bath. They have a king-size bed, and a lounge area. And you'll also find air-con, a minibar, and a satellite TV available. These junior suites provide direct access to the lazy river.

    incredible long weekend !
    13 Nov , 2019 leetdood
    i signed up for an account just to write a review on this place! i was here on a company trip for 4 days, and had an absolute blast. the grounds were pristine, the food was great, and the people were really friendly. i wanted to give a special shou-tout to some of the workers for being incredibly accommodating/friendly! Majo was awesome! easily one of the best workers there! she was fun, enthusiastic, and genuinely wanted to make sure people were enjoying themselves. just talking to her i can tell she's very passionate about what she does. i'm very grateful that our paths crossed! Nidelfia was great at bringing around drinks and being super friendly! she even trudged out in the rain to bring us drinks by the beach, i felt so bad because she's super nice! Noemi the room attendant did an excellent job. sadly i didn't get to interact with her much, but she kept my room spotless! There was one other server, i can't recall his name sadly but he worked at the breakfast/lunch place near the Rincon. i know he worked there november 8 and 9 but not on the 10th. i apologize for not remembering his name!
    Friends Vacation
    12 Nov , 2019 Simonplant
    Sweet jossie hugo leo haxvy they are they best also they drinks are amazing and wonderful I’d recomend this place to anyone in the uk the staff are amazing and wonderful and treat you well I’d family and and loved one to here to exprience the wonderful hospitality by the staff
    Week in the Mexican sun - we always do long haul adults only all inclusive......
    12 Nov , 2019 PaulC2845, 186549
    Never having been to Mexico before not quite sure what to expect - we knew it was early season and the weather could not be guaranteed but the opportunity was too good to miss. Wonderfully friendly and attentive staff - please learn/use even the most basic of Spanish, they really appreciate it but all speak good English. Tipping is not expected but the odd dollar/20 peso goes a long way Stayed in Royale for the first five nights and lovely clean spacious room -Tropical gardens are well kept and beautiful and although there are golf carts to take you wherever you want - take a walk and find out where everything is - it will pay dividends - this place is spread over a huge area ! Beach is fantastic and never short of a sunbed/bali bed - way too hot just to stay around the pool - plus the beach and sea are clean and warm Huge choice of pools/restaurants/bars - but worth booking evening meals as busy very quickly - however the food is divine Loved the health/juice bar and an amazing Brazilian and pacific rim restaurant. Spent last two nights in Casitas with a swim up but this was a little disappointing - starting to look tired and ceiling fan not working. Our only major gripe was the number and volume of young americans drinking heavily and making themselves heard - I get that this is a great place to come, should have done more research I guess but you can avoid the noise with a short walk - just be prepared to expect it Overall a great place with superb facilities and staff
    Trip
    12 Nov , 2019 Satish M
    We had reserved initially the trip for 3 nights. Due to my wife's emergency hospitalization during first two days we limited our trip to only one night. I was told that trip became non-refundable. This would not happen if we went directly thru the hotel. I feel that cancelon should consider to refund part of the non-used nights for this real uncontrollable emergency. Thank you
    Haxby’s wonderful service
    11 Nov , 2019 PriceIsRight444
    There are hundreds of reasons we love coming to the El Eldorado Royale. One of those special reasons is the staff member, Haxby. We met her on our very first day here. Even though there are hundreds of people she sees each day She has remembered both our names and been a joy to visit with everyday.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally