El Dorado Royale, a Spa Resort by Karisma

6th visit, and I continue to come back for the staff. The property is gorgeous, beaches and pools are great. Food is mostly good. some restaurants i didnt care for, but that was a personal opinion on food choices. The staff everywhere are fabulous. Special staff who i want to acknowledge and who welcome me with hugs and treat me like royalty every time: Antonio and Taxi in Cocotal and Jojo's(THE BEST) Antonio has served me for many years, and i have always felt like a queen. I dont even have to ask for what I want, He just brings it, and has my table ready before I even sit down. What an awesome way to be greeted. I have watched and he treats everyone special. Taxi is his new partner and they worked great together. Taxi is also awesome. I was sad to hear Antonio's old partner was no longer at Dorado I missed him tremendously- Efrain - sad loss for the resort. Everyone loved Efrain. Also AMAZING are: Alex in Cocotal and Jojos. Pablo in Jojos and Guacamaya. Luis in the Casitas and Tucanes. Aristely? (spelling?) cute little waitress mainly at Guacamaya and Jojo. Pedro at Jojo's. Nathan at Fuentes. Juan & Eduardo at Jojos Adal at Jojo's beach. Jonathan & Isabel. so many that are awesome. Also the concierges- Ivan and Jonas. So friendly and helpful. Loved just stopping by to talk. They made me feel very special, always smiling, and ready to help in any way possible. Awesome guys. Lots of restaurants to choose from. most you dont need reservations, but I recommend it. Go to your concierge to have them book your evening dinners. Breakfast and lunch you dont need to reserve. I recommend Cocotal, but there are other choices. Spot and Sante Fe. I think sometimes at La Isla (but not every day) La Isla for dinner- must reserve. if you like LOTS of meat, this is your place. they will continue to bring you lots of choices of meat, dont eat everything right away save some room for the good stuff that comes when you are to full to eat it. My favorite dinner spot was Sante Fe- good menu choices and great staff. there are lots of activities right on the resort. horse back riding greenhouse excursion- they grow there own veggies. Every veggie you eat is grown on the resort. Water activities Bicycles to rent pool activities daily lots to do if you dont want to leave the resort Dorado does NOT have STRAWS- they are very environmentally aware. If you like straws bring some from home. Metal or glass. something you wont throw away. they put alot of effort into cleaning up the beach for the stuff that comes in from the ocean - which is very sad. But the beaches are cleaned and groomed every day. its a very quiet beautiful setting. the only thing that turns me off, is some people are very aggressive in trying to get you to sit in a room so they can talk you into becoming a member. personally I am not there to waste hours listening to a sales pitch. I dont find the membership worth it, and cancelled my membership with them over a year ago. I still get treated like royalty. So dont see the point in spending extra money. But that is a personal opinion. The local vendors they bring in can also be quite aggressive in trying to sell you something. If you pause for even a second, its hard to get away without them being somewhat rude if you dont buy something. I usually take a different path to where I want to go just to avoid it. Even the very minor negative parts are nothing compared to the amazing resort and people. I will continue to go back ~ k

The resort is beautiful and well maintained. The staff is all amazing especially our butler Candido. He made our trip go above and beyond my expectations. I can guarantee I will never meet another person like him that loves his job and loves to help make your stay amazing. Always smiles and warm greetings. We had a group of 11 and everyone loved him. All the restaurants had great food and staff as well. Only problem I had was not enough loungers free around the main pool. You would have to wake up in the early mornings to save a chair to ensure you have one. Otherwise it was a great trip and sad to leave paradise.

First Time at the El Dorado Resort and the start of my Vacation was not going well from Mexico Airport Customs charging me $30.00 US for to later find out they charged my credit card $247.00 Canadian, Taxi charging me double and my room was given away. However once things got worked out Candido our Concierge Butler was fantastic, I have never fell so important and pampered. He made what was bad quickly turn good. Even one of our friend got locked into a bathroom and he made the experience into a funny moment we will all laugh about for years to come. To give him a 5 star rating wouldn't be enough. The pools and the resort were very clean and environmentally friendly. Ceaser at the Ocean Bar was also fantastic and Allen who tried his best to work things out as quickly as he could. The only thing that could have made the resort better was entertainment at the pool. Foam party was fun but that was the only fun event at the pool. Some polo and volleyball was going on but fun games for all to enjoy and more lounge chairs so everyone can have a spot. Too many large beds take up all the room so hard to move around pool.