El Dorado Royale, a Spa Resort by Karisma

Positives: The staff, service, choice of restaurants and food quality is 5 star. The fact you can use the restaurants in the Generations hotel is a bonus. Bar service very good, stocked with named brands. Gym facilities, for those interested are good enough to maintain a decent level of fitness during your vacation. Negatives: Rooms are dated, with dark wood furnishings, poor lighting and uninviting. Some rooms have been renovated to a very good standard, light and airy. All rooms should now be of this standard for a 5 star hotel. We were fortunate enough to be relocated into a refurbished room, for this we are thankful. Sunbeds are of two standards, the white plastic sunbeds are back breakers and very uncomfortable. The wooden beds with mattresses are much better and what you would expect from a hotel of this quality. Would we come back to this hotel? yes if gauranteed a refurbished room, but none of the refurbished rooms are available for selection in the TUI brochure.

My husband and I visited the El Dorado Royal for a wedding. We stayed in swim up room 4402 which was very nice. You could swim from our room to the Fuentes pool. The wedding was wonderful and everyone had a great time. We used the spa at casitas for the hydrotherapy the morning of the wedding. It was just ok. I have done a hydrotherapy at another resort that a staff member would lead you through. This was just more access to the spa for $35 and you were on your own to figure out what circuits to go through. The food was wonderful everywhere we ate. We did a romantic dinner at Kampi that was delicious. Our server had great recommendations and even took care of dessert when I couldn't decide what I wanted. The resort is much bigger than any I've been too. I would need at least 2 weeks to try everything! The pools were awesome but water was on the warmer side but we were there in August so that's to be expected. The beach was just nice in my opinion. I am more of an ocean person than a pool and it was nice to lay around on the beach but I rarely got in the ocean. This is not the fault of the resort, they work all day to keep it clean and do an amazing job. I have to mention our wonderful concierge Jacqui and Andrew in the 4400. They went above and beyond for us and made us feel incredibly welcome! Both of them always greeted us with a smile and would come out to say hi and see if there was anything we needed. When a bridesmaid and I walked out with our dresses and everything to head to casitas they were already on the walkie talkies to get us a golf cart. They both helped us to set up reservations for dinners and had wonderful reccomendations. On the sad day my husband and I had to leave they had set up to have our bags picked up. When the time came and went we decided to just walk them ourselves as the lobby was not that far. Jacqui and Andrew brought us in to concierge and called for a golf cart as we chatted about how sad we were to have to leave. They met both my husband and I at different times but knew who we were and and always went above and beyond for us! Overall I would most definitely return to this resort as the staff is very friendly, the food was great and I was impressed with the entertainment.

Plus sides - lots of choices of places to eat and main brand drinks and waiters and bar staff are lovely and you can use the adjoining hotels. Negatives We are here to celebrate 25years of marriage - they took a copy of our certificate and yet nothing special happened on our big day - so disappointing. We are in a very old fashioned room which is dark even with lights on and our jacuzzi bath is very worn. They want to sell membership to you - not happy when we cancelled the sales tour today. Just disappointed that the whole member thing is thrown in at all times - we saved hard for this visit TUI don’t mention this is high priority of Karisma resort. Our room is not like the brochure picture ☹️