Riu Yucatan

I came to the RIU Yucatan for a the first time last November for 10 nights. I walked into the TUI travel agency with my friend with a 5 night holiday to Dubai in mind and shortly after looking at a few deals realised we could get more for our money by looking elsewhere... the agent suggested Dominican Republic, Jamaica and Mexico and as soon as she pulled up the deals for Mexico and clicked into this hotel we knew that is where we wanted to go. We only went for 10 nights and 3 days in we already knew this wasn’t enough. We made the most of every single moment there and it’s safe to say there were tears on the morning we left. The hotel itself is in the perfect location, the grounds are well maintained and the layout is ideal. The rooms are also always clean, the service from all restaurant/bar/reception staff is outstanding and all staff are so so kind - would not pass one staff member who would not say hello to you well Hola! The food and drink quality is top notch and if you want branded drinks all you have to do is ask for them. There’s a whole array of shot choices too, just ask the barmen and they’ll recommend the best! Everything about the hotel represents the 5* it holds but what makes this hotel even better is the animation team, they work from morning until night to ensure every single guest has the best time they possibly can. From water volleyball to French Bowles in the morning and ping pong to bingo in the afternoon, there’s something for everyone to get involved in and the team definitely ensure that they aren’t boring! When it comes to dinner, there’ll be dancing and games or blackjack waiting for you in the lobby before you head down to the theatre for the evening show. All the while in between dancing, before the show and after the animation team spend time getting to know you and chatting with you. I can honestly say that I have made friends for life and I love them all! Being remembered by them 9 months after the first visit without any communication in between shows how special they truly are and how much they care for the guests they meet. I returned for my second visit in August, just returned from my third and I am already looking for next years visit. I can honestly say Mexico has the most kind, caring and friendly people I have ever met on any holiday! If anyone has any doubts or has heard anything negative, ignore it! You do get sellers on the beach but all you have to say is “no thank you” and they move along with no problem!

Stayed here with 6 family/friends for 2 weeks in the middle of November. We all loved the hotel and found the staff to be very friendly and helpful. The main buffet was very good with loads of choice at every meal. Loved the Italian and Asian restaurants. The beach was very clean and the tractors were out at sunrise every morning raking it. (Sunrises on the beach were worth getting up early to see) The rooms were fine with plenty of storage space. I would have preferred a kettle to the optics but just my opinion. The fridge was refilled every other day which was good. The staff make this hotel as they were always smiling ...everyone of them. We had a fantastic time and would love to return here in the future.