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    Riu Lupita

    OOOOO Plus

    InPlayacar, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 3727 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This place has a choice of pools and a beachside restaurant. Plus you’re close to buzzing Playa del Carmen. Don't forget that as TUI customer, there is a private beach club just for you.

    This hotel comes with a trio of pools, the main one flanked by gardens. There’s four restaurants, including a Mexican à la carte and a steakhouse. Plus, live shows are on most nights.

    The hotel is surrounded by tropical gardens, and there’s a free 5-minute shuttle bus to the sandy beach. Plus, it’s just 15 minutes’ walk to the shops along 5th Avenue in Playa del Carmen.

    • Rooms: 300
    • Buildings: 23
    • Floors: 3
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • 3 pools
    • Private beach club
    • Shuttle bus to the beach
    • Free Wi-Fi in public areas
    • Perfect for your wedding day

    Location

    • Set in a peaceful corner of Playacar's golf course
    • 3.5km from the beach via shuttle bus
    • 2km from Playa del Carmen's centre with shops, bars and restaurants located on 5th Avenue
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour All Inclusive. Buffet breakfast, lunch and dinner. Option to have dinner at the Italian and steakhouse places. Selected local-brand alcohol, soft drinks, tea and coffee, 24 hours a day. In-room drinks optic with local-brand spirits. 24-hour snacks.

    Facilities

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      accommodationData.facilities
    • 2 outdoor pools

      Dive into the rectangular number, which has partially-submerged sunbeds, or try the smaller circular pool. There's a spacious sun terrace with plenty of space to relax and cool off under a parasol.

    • Buffet restaurant

      For breakfast, lunch and dinner. Sample the specialities and watch dishes being prepared right in front of you. You can choose to dine indoors or out on the terrace, and there are special themed evenings three times a week.

    • Renova Spa*

      Choose from a range of massages and beauty treatments for a spot of indulgence, or pamper yourself at the hairdressers.

    Rooms

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    • Double Room with Balcony or Terrace

      These double rooms come with an in-room drinks optic – meaning you’ll have your very own locally-branded spirits on tap in your room. They also include a balcony or terrace, air-conditioning, a minibar and toiletries.

    Two Family Vacation
    11 Jan , 2020 iammissesm, 1172332
    Just came back from this lovely little resort. The week we spent there was very enjoyable! Pros: - The Staff! Everyone was so pleasant and cheerful! - Lots of places to sit at the main bar to find shade - We were a group of 8 and never had a problem sitting together (restaurants, beach loungers or around the pool) - the variety at the buffet was loved by all, even those with dietary restrictions had plenty to choose from - we loved meeting people from all over the world. this resort had the most variety of travellers we have ever met - shuttle to the beach with a stop to the entrance of 5th Ave was very punctual and even saw it stop for people when they flagged it down Cons: - No Wait staff ... we missed having the chance to order from the pool side or even just at a table by the main bar - we all found the beds extra firm... not to comfy... so no sleeping in - the mini bar fridge in the room is only stocked every other day... hard to stretch 3 beer and a couple pepsi that far for a family... - no bar near the “quiet” pool - night club was way way too loud and there was never anyone in there this resort holds too some of our highest standards ... we did meet a few couples that didn’t realize how many families with young kids would be there and one of them even moved to the Riu Yucatan to see if they’d get a different experience
    Wonderful resort even better people
    06 Jan , 2020 sl0bs, 154914
    The best asset this resort has are people working there. From pick up at airport to drop of at same airport everything was wonderful. Check in was easy and very friendly. Since resort has many small buildings and I have some difficulties taking stairs I asked girl at the reception desk for ground level room and she gave me wonderful room very close to restaurant and pool but facing park so it was very quiet. I stayed for 2 weeks and I was there for Christmas I did not have single complain. RIU has high standard and this resort wasn't exception. Everything is very, very clean. Resort is not on the beach, but they have shuttle bus to the beach every 30 minutes and restaurant and bar there so that wasn't a problem for me. My room was cleaned daily and it was spotless. Day after I got there I received call from reception desk asking if everything is OK and if I need anything. Restaurants are clean and they offer good variety of nice food. Bar has good choices of drinks and my favorite was cappuccino they make wonderful cappuccino. They also offer a variety coffees with fire show. I tried once a Mexican coffee, show is great but coffee is too sweet for my taste. All employees are friendly and always trying to help. Of course they appreciate tip but they would treat you very well even if you do not give tip. After day or two all bar stuff knew what I drink in the morning and what I drink at the evening/night so they will have my drinks ready quickly. Entertainment was great and they do their best to have great shows. For me the very best show was Aztec Fire dance. That is something hard to explain it has to be seen. Tip for smokers: at the gift shop you can buy cigarettes for $8 US per pack but they have offer of 3 packs for $20. All together it was for me another great experience at RIU. I will go to RIUs any time I could.
    A perfect slice of heaven
    06 Jan , 2020 KTB62, 35805
    It's been a rough couple of years for my wife and me, both personally and in terms of some awful vacations. Thankfully, Riu Lupita was exactly what the doctor ordered! For us, this vacation was all about relaxation. Sitting by the pool, soaking in that wonderful sunshine, and literally doing nothing all day. This resort was perfect for us. Travelling around the holidays is always a risky thing, especially when going to any resort. Odds are it'll be overcrowded with tons of unruly kids and/or adults. That was not the case here. While it was definitely crowded, most of the people seemed to head off to the beach. I have no idea what the beach is like at the Riu resorts, since we did not go to it. People seemed to like it however. The pool area is excellent though. Plenty of lounge chairs and covered areas for those who prefer to remain more in the shade most of the time (like us). Most of the time is was your normal activity at the pool (kids playing, etc.), but one day it was more of a party-like atmosphere right after lunch. The room we had (2413) was very nice and quiet. Very comfortable bed, but the pillows were awful. (My only major complaint about this place.) The pillows really need to be changed out. They're bad motel pillows. The bathroom is a great size too. We did have a minor issue with the shower not draining, but that was quickly rectified. As for the food and the buffet, it was very good and plentiful! No complaints there whatsoever, though I kind of wish the lunch and dinner times started a tad earlier. Overall, an excellent place to stay and a place I will come back to again! The staff was friendly and always helpful, but they don't all understand English. One last thing: You'll love all the coatis that all over the place here. They're fun to watch and very tame!
    Fabulous holiday
    06 Jan , 2020 lindyandbarney
    We stayed at the Riu Lupita Nov/Dec last year . It was our second visit to this wonderful hotel. I emailed the resort ahead of our arrival requesting a specific room. I am disabled walk with sticks and this room was very central . So Thank You to whoever allocates the rooms for granting my request. We had the best time there and real!y can't fault anything. The staff are amazing, always smiling, always kind and always ready to give me a helping hand which I very much appreciated. We spent a very relaxing two weeks being spoilt by everyone we came i to contact with. Will we return ? Definitely later this year.
    Resort is ok but definitely not 4 stars like it is listed on other travel sites
    22 Dec , 2019 892dennisg, 34515
    This resort is ok. The staff was very friendly. The food was good. The room was nice but not a 4 star room and the property was definitely not a 4 star property. This resort is a 3 stars at best. But I did have fun here. My biggest issue was that there is no wifi in the rooms so you have to go to the pu lic areas like the pools to get it. That absolutely sucked. I dod complain and they upgraded me to the Riu Tequila which was fantastic. No complaints about anything that and that is a 4 star property. The resort is far from the resort and if you dont make a reservation to use their shuttle from the airport at least 2 days in advance then you cant use it. I made my reservation the day before I went there and had to pay for a super shuttle which was 20$ per person but it was cheaper than the 70$ ever other service wanted to charge. This place is good if you want a mid level all inclusive and are not to picky about things. Unfortunately I am wjen I spend a money for what I think is a 4 star and ends up being 3 star. Hope this helps everyone.
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    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally