Blue Diamond Luxury Boutique

What a disappointment. Despite the fact that it's called a "luxury", "five star" hotel it was quite expensive and highly disappointing. The room is huge and comfortable *BUT* our air conditioner wasn't working well, we didn't had hot water in the shower, and the bed literally gave us back pain at the morning. We talked to the front desk admin, which was really nice and said that she will send someone to check it all up and will let us know. After some time they said that everything was fixed, but the AC was still didn't work properly, the shower still didn't had hot water and they put small mattress softener that only made things worse. It seems that the hotel was understaffed as I constantly waited for a golf cart driver to take us from place to place. The restaurant near the beach has awful service - we always keep waiting for the food way to much time, didn't get the drinks for almost 30 minutes and basically felt that they only serve people who gave high tips to them. The beds and seats on the beachfront is not for everyone as you would expected - they are only for specific rooms and you can't use them even if that rooms are free. Someone gave us a hint that if you will give tip to the guy who is responsible on them - he will arrange you one. We choose all inclusive of course, and our fridge was full of drinks and some snacks, but they didn't fill it unless we requested. The same happen with the water bottles at the bathroom. Do yourself a favor and choose somewhere else in Playa Del Carmen.

We stayed 3 nights in Diamond Patio Suite with pool. Rooms are nice and exactly like in photos. All inclusive concept with a la card menu but only 2 restaurants and one beach bar. Limited choices in menus but still ok. Hotel is good but nothing impressive or special. The beach is really bad. Like slurry black because of sand size. Even smelling bad. Same days when we visited Tulum and Cancun beaches were wonderful and crystal clear. Problem with buggies ruins everything good in hotel. We waited each time between 20 to 30 minutes. No exaggeration. Try gave 3 buggies but 2 of them just wait in reception. They say no driver for trem. It is a real shame to let customers wait long with area full with mosquitos. Butler service not real. Just to say they have it. I suggest to hotel manager to resign since he does not make his job!!!

Some tiles in the woman’s washroom behind the concierge office were coming away from the wall. The whole place was in need of a refurbish as floors were uneven and rust spots showing in places. Our room needed attention to detail, the curtains had come off hooks in some spots, the blinds difficult to manipulate, one torn, another seemed to stick at the top. The mirror in bathroom needs replacing as a whole portion was worn away and covered in brown spots. The water in shower was not hot. We had to request a chair for the inside table as only one was provided, the outside patio table only had one chair. Another chair was found for inside but not for outside. There was plenty of storage space in our room and our temperature was comfortable. It was a 13 minute walk from our room (226) to beach but golf carts arrived promptly when requested, only a 2 to 3 minute wait at most; as the mosquitoes were bad we preferred to take a golf cart at night, otherwise we didn't mind the walk. If staff saw us waiting they often telephoned again to make sure a ride was coming. We enjoyed the food and the staff in restaurants were very attentive. Also the beach service good, help in setting up umbrellas no problem, and getting water with ice buckets also no problem