Cielito Holbox

Huge disappointment. This is the first time this has ever happened, but after paying for our reservation through TripAdvisor, this company called Cancelon wrote me to say the reservation was cancelled and that we could stay at this alternate accommodation which was much lower in standard and not at all what we were looking for. This situation has been dragging on for weeks- and now we have non-refundable tickets and nowhere to stay for our family of 4 - it's over the xmas holidays and everything else in our price range is booked. They really screwed us over. Huge disappointment. Buyer Beware- and also, don't trust TripAdvisor.

Don't b deceived by the pictures. Upon arrival at this place, I will not call it a hotel. After a 11hr flight and 3hour car journy with boat and mud taxi ,I was met by things I had not seen after 14years as a soldier living in some very grotty and dirty locations. Upon arrival we were met by a very jovial bearded gentleman. Upon putting my hand on the reception counter I looked to my left and saw a cat sat on the counter. This reminded me of Greece in the early 80s. This was uncomfortable but to my disgust the cat was eating its food off the counter,not in a bowl but spread across the counter. Further a second cat was in a corner eating out of a bag of cat food. This I found later was over a map pile that I was given a map from. Upon being escorted to room 44, I was totally disgusted with its standard, it was not rustic but a disgusting tip. I have stayed in better fix holes in the ground. Dirty grey towels , bedding that looked as though it had already been slept in. Blinds that left 3 inches either side for people to look in. Toilet lock as the security on the front door. Air con that was so noisy I didn't sleep for 3 nights. Plus side the food and staff in aroma was or were good. This is a short version. Further details are in my complaint to Tui. Finally there is no swim up pool bar and during three days the pool water was filtered once. As to Holbox, the island is an experience

Definitely Not worth what we paid for, it was sold as a 3 star but felt like a 2. Since we got in to the room the A/C wasn’t cooling properly, we notified the person at the lobby who just came with the maintenance staff to make sure the remote was working and said it was fine (If it was fine I wouldn’t have complained in the first place) lucky for us it started raining in the afternoon so I cooled off… didn’t get a response or any other king of solution from the 2 people staff. Again it was raining and its a hustle to move in the island like that so we went for dinner at the restaurant downstairs which is also part at the hotel, we got there at 9.30 I know this because the person in charged made it very clear that we had to order and eat fast because they where closing at 10, so we did we ate and by 10:15 asked for the check, also got a complaint from the waiter because he had already unplugged the card charging terminal…. As for the room, everything seems to have very poor maintenance, the sheets where stained, the person who did the cleaning didn’t really , it seemed like they just went in to make the bed, not even a little cleaning to the shower or replacing the little shampoo amenitie bottle, … aside from that there is just to people in charge, one in the morning and other in the afternoon and they dont seem to care about service, we asked for a taxi and the nigh shift guy said they were none, didn’t even try to call, we steped outside and got one in a minute.. Its a shame because the hotel is very close to a nice beach, has a pool and restaurant and it could be a lot better, but the people taking care of it doesn’t seem to have the interest on service