Riu Cancun

The hotel itself is very nice though to be honest more a 4star than a 5star. I stayed at the Peninsula last year and there were definite differences between this and the palace(apart from the price!).thoughboth 5star The beach was very nice though it started to lose the sun from about 1pm and you needed to move your lounger to stay in it. Though it did take care of the issue of no shades for those that needed it. There was no seaweed problem while I was there and the bits that did wash up were raked up and removed. A few sellers everyday but no hard sell from anyone. We did see a waiter some days but not every day but I think they also did around the pool areas too. I did spend a couple of days by the pool which was clean and tidy, I did not use the main pool though could see all the fun and games going on. It is a matter of choice it was there if you wanted to join in. There was a sun shade if you needed. The restaurants were fine with plenty of choice in the main buffet, after staying with Riu on a regular basis we are used to the massive choice and found the way to go is to not pile everything on your plate just because you fancy everything, just set yourself out a meal. I was quite perturbed at the amount of waste people left. I sat next to a lady one day that brought 3 platefuls of food to the table and picked at the mountains on all plates then left the majority. I thought she had a family of 6 arriving! Would you cook everything in your cupboard and pick at it then waste the lot?? We were served by Mauricia who was fantastic and very attentive. Drinks were a mixed bag, some days strong others less so, to be honest I was fine though I have seen others make negative comments in regard to this. I prefer to be conscious on my holiday but each to their own. You could always order another!! Though maybe it’s a competition to see how comatose you can get in the shortest time. The main bar was pleasant, drinks were a little stronger here and the service on an evening was great – I think the lady was called Mary, she remembered our order and as soon as one glass was empty voila you had another full drink. The room was great we were on the fourth floor not too far from the lift, clean and tidy and done daily absolutely no complaints, though I did not strip the bed or get out my fine tooth comb and microscope to study the room. The view was fabulous!! We were initially given a different room but due to it not fitting in 2 beds we requested a move and that was done straight away with no fuss. The lady on reception was great. I do have a couple of things that were of concern. The walk way from the main bar down to the restaurant was very, very slippy, I appreciate that it was constantly wet due to people coming in from the pool however there was an underlying greasiness which meant it was extremely difficult to manage when on crutches, I saw a few people fall over and they were able bodied! Maybe some slip mats along the way would help. The second was on our last day we checked out in good time which then means your band is removed. You are given a ticket so you can still get food and drink, however when we tried to use the Italian restaurant we were ‘told’ salad bar only, That’s fine no idea why we could not eat from the menu it was the tone and dismissal of us that irked. Did not look at us waved his arms around and actually shouted at a fellow waiter no they only salad, didn’t realise we became second class citizens once the bands were removed. Never had this issue any of the other Rius I have stayed at. I hate glass lifts and one night it whizzed straight up to level 15 my sister and I were mortified, OK we nearly needed to change our underwear afterwardsJ, and definitely needed a stiff drink to settle the nerves All in all I did enjoy my visit but I don’t think I will be repeating the experience, will probably stick to the palaces, it’s the little things that make the difference

my friend and I stayed in Riu Cancun, we had a really bad experience at this hotel, don't look at the star for this hotel, it's not even 2-star hotel the fridge was disgusting with lots of Mold and Rusty as you can see at the picture. the pillow was super flat and not comfortable with lots of germs spot in the pillowcases and bedsheets it wasn't any separate shower gel, lotion, shampoo and conditioner just one soap dispensers with 2 in 1 shampoo/shower gel (evidence enclosed). it was my first time, I saw something like this, it's like a public shower, I stayed in a different hotel, motel before, but never ever seen something like that. also, no coffee maker machine in the room when we complain about our room, the hotel supervisor said we can change your room to a bigger room, but here is a standard hotel so all the rooms had the same stuff. no customer service at all. most of the restaurant was only for dinning, and they were connected to the main restaurant which was International Buffet. basically, not lost of options to eat, compared to other all inclusive hotel food quality was okay, but pastries weren't great at all nobody cleaned the beach, so it was lots of seaweed and rocks at the beach I do not recommend this hotel to anyone, do not waste your money for this hotel. I wish we search more before deciding to choose this hotel, we didn't enjoy our holiday at all