Riu Cancun

After seeing mixed reviews we were questioning our decision to book here, but we are so glad we did! The hotel, the food and its facilities are amazing, but it really is the staff that make this the place it is - they cannot do enough for you! David on reception was so helpful when it came to upgrading our room. It is worth noting that TUI buy out the cheapest rooms (which we were not informed of when booking) so you pay extra for ocean view on arrival. Our original room was nice, but the balcony had a 6ft wall blocking both the view and the light, which made it feel like evening in the middle of the day. David had us upgraded to the next available ocean view room within less than 24 hours, and it was worth every penny! The staff at the bars and restaurants are always friendly and happy to help, often remembering your order which is always a nice touch. This is the same whether you are at the buffet for breakfast or the steakhouse for dinner (best steak ever btw). Emilio in the Miramar was a stand out for us, always chatting, making jokes and never letting your glass get empty! The entertainment/animation team were amazing! We loved the activities in the pool during the day and they organised nights out to a different club each night (all a 3 minute walk away) which is good especially when you first arrive and you aren’t sure where to go. We can’t recall everyone’s names but we know that Fernando and J made it a great time for us - even giving us a hug the day we were leaving. All in all, this resort is amazing from the grounds, to the food, to the staff. We had an amazing time and cannot wait to come back!

We stayed at this resort because we stayed at another rui resort which met all of our expectations. The resort is beautiful, the employees were great, the room was comfortable with an amazing view and the drinks were good. The food was okay. The resort does lack some night entertainment. The shows at night were repetitive and the area smelled like an ash tray. Almost every other person we looked at was smoking. The employees at the swim up bar could certainly use a hand. They seemed overwhelmed with the amount of drink orders they had. David at the bar near the reception was fantastic!

First off I want to stress that the staff in this hotel are absolutely fantastic, we have been here for 14 days and every single person we have spoken to has been amazing, special mentions to Omar on reception, Carlos H and Bello in the Miramir restaurant and the entertainment staff especially J, he was so friendly. The staff are a major credit to this hotel and the main reason I have given it four stars. The hotel itself does not fulfil its 5 star rating, there is mould in the rooms and they are very basic, bedding doesn’t get changed and is often dirty, the alcohol used for the drinks is awful and even on occasions when we asked for Smirnoff it wasn’t given, the pool is filthy with lots of slimy stuff floating on the edge, in the lobby area mostly all of the seats have big tears in them some with the stuffing coming out. All in all it’s just not what you expect when you pay !£4000 plus for a holiday especially when it was our honeymoon. The food is average at best, but I definitely recommend the Japanese & Steakhouse restaurants they are superb! The best things about the hotel are the staff and the view. All in all we have enjoyed our honeymoon but do feel we have been massively ripped off by TUI.