Moon Palace Cancun

Beautiful resort! Our room, the dining experiences, swimming pools, bars, adult beverages, and hotel staff, were all top notch. We ate and drank whatever we wanted at the various restaurants on the property. In addition to the Mexican offerings, we also enjoyed the Japanese, Italian and multi-national fare. You will be treated like a celebrity at this resort and spoil you for anywhere else. I highly recommend this resort. The ocean view from our room was spectacular in addition to the room itself being decorated nicely and kept clean. My wife and I will definitely return to this resort in the future. The resort is sprawling and beautifully landscaped. We were able to freely travel between Nizuc and the Sunrise property. Each has its own specialties.

From first arriving at the hotel to leaving on the last day, we enjoyed every second of our time at Moon Palace! We came here approx 5 years ago and since have never found a hotel to match it! This time it was for our (delayed) Honeymoon as we got married in April but had to save for going to Moon Palace, and how spoilt we were! We were made to feel special every day! Having the stress of originally booking with Thomas Cook, we re-booked the whole holiday, flights with TUI (a day earlier than planned to fly out) and the hotel through the Members of moon palace - they deserve a pat on the back for all their help, they were amazing, the speed of replies and the security and reassurance of knowing we could still go out to celebrate our honeymoon, they were brilliant - thank you! Because we had re-booked and we didn't do the honeymoon package, even though we hadn't booked this, when reception found out on check in we were greeted with a bottle glass of champagne and a plate of treats! We had lost our sea view room but they gave us the best they could and we still had a lovely view out over the gardens in Sunrise with the ocean in the background, perfect! The room was immense, the cleanliness was 100% and the service daily was spot on! Throughout the days, the staff couldn't have done more, I have a few special mentions to come but in general every single person who worked there was brilliant from the entertainment team including everyone, bar staff (in all bars and there's alot!), the chefs, the waitors / waitresses, so kind, so patient, so welcoming, just lovely! Thank you to you all for making our honeymoon just perfect! We were based in Sunrise but often walked to Nizuc for other restaurants, mini golf and the turtle release and the shows that we missed at Sunrise! As we had booked through members we did get offered to attend a conference to get a free pass to the Grand, unfortunately we didn't do this as we were unwell the day of the conference but otherwise I would have loved to see the grand! It looked brilliant. We went to the nightclub, most of the shows, went out and did Tulum and Rio Secreto which was one of the best trips I have ever done! (Tulum has no shade so beware, I felt quite faint during this trip wihth the humidity!) We did Captain Hook and Coco Bongos, also both a brilliant night out! We did go to the Golf course, my husband brought his clubs but unfortunately with the weather (rain then humid) the mosquitoes were worse than EVER!! We got to 11 holes and had to leave, it was too much, such a shame as it is a beautiful course, well kept! The shows and entertainment at night are just brilliant and the plans and arrangements to move them indoors (as they did with the circus) are just seamless, sad we missed the fire show but know this was amazing from last time we visited! Also, 1 day the rain was so bad people couldn't sit round the pool and the entertainment team put on so much in the lobby, it was such a fun day - who'd have thought I would sit playing Bingo whilst in Mexico on Honeymoon drinking a cocktail would be 1 of the best days! Now back to the staff & hotel , firstly I want to apologise for the delay in writing this review, we arrived 29th September for 2 weeks and I promised I would do it straight away, unfortunately I haven't been too well and life took over but it needed time and attention to make sure I captured everyone, so my special mentions: Thanks To Juan in Sunrise for helping us book our trips to Tulum, Rio Secreto & Isla Mujeres - Juan was so knowledgeable and excited to share his experiences and thoughts on what to do so we could make the most of the trip and we did! Thanks Juan - the kindest gentleman clearly very proud of his country and the beautiful sites it has to offer - he even told us where to stand on the Island to get the best picture for our Honeymoon! Thanks to Maria for serving us pool drinks every day!! Nothing was ever too much, she came over so often I don't know how she didn't get fed up of us but always with a smile on her face and the best service - thank you for the numerous mudslides!! Thanks to Gregorio at the Seafood restaurant - he shared his story with us on his wife sleeping on a hammock and doesn't find the types of beds we were sleeping in comfy! He took the time to chat with us and he was so interested in our lives, a lovely man and amazing service! Thank you! Thank you also to Arnulfo - also at the seafood restaurant - being on Honeymoon we were treated so special and offered to try their new Seafood skewer - we felt honoured! The skewer was AMAZING - full of variety and cooked at the tableside - we felt so special!! He also arranged for the Myan Coffee afterwards and also made at the table, we were humbled at how special we were made to feel, nothing was too much, it was like they couldn't do enough - this was one of our favourite nights because of all the extra special touches! There was of course our dancing Ice Cream Chef - Ernesto Chan! Wow did he put a smile on everyone's faces and he has some moves!! Loved the daily ice cream run - it was my favourite part of the day having a dance with Ernesto - thank you the music and ice cream!! Loved it! Finally - last but definitely not least - Carlos Pichaldo (Captain) and Guillermina (GJ for short). Guillermina - every day without fail (working under Carlos at the time) brought us champagne and orange juice each morning - checked on us constantly and when going on a break passed over to a colleague - not that we even needed to know that! She was funny & would make us smile all the time! Carlos Pichaldo (I hope I have spelt your surname correct Carlos!) - you need a paragraph for yourself! Without Carlos I don't think our Honeymoon would have been half as special! Every day Carlos came out to greet us and even set up sunbeds in our favourite spot for us - arranging for a bottle of champagne and orange juice the second we sat down on the sunbeds! We thought the 1st morning someone else had got there before us and so sat further along the row of beds, Carlos came out to explain he had set these up for us! My heart just melted, how kind and what a lovely gesture! He put a glass of flowers on the table between us and the champagne arrived, he did this for 5 days in a row!! Until he was moved on to manage the restaurants at night. He took time to talk to us, clearly an NFL fan and interested in our lives. He checked on us each day and then as we knew it was his last day he would tell us where he was going to be in what restaurant etc so we knew and we could say hello if we wanted to. We went to the Italian (Gondola) one night and he made that special by arranging a special dessert and surprise cocktail, 1 morning we went for breakfast also in Gondola and he brought over the best breakfast I have ever seen, again, a special arrangement, then finally in the Seafood restaurant I believe the skewer was down to Carlos arranging this and he kindly gave us the most beautiful hand-made shot glasses that have made it home safely with us that he bought himself as a present from him to us, they are the best souvenir and memory I could have brought home - Carlos, thank you truly from the bottom of our hearts, you made each day the best it could be and we cannot thank you enough!! If there is an award scheme for employees of Moon Palace you truly deserve it, the crazy hours you work, seeing you 1 night and then again the following morning, always with enrgy and a smile on your face - you are an amazing guy!! We hope to see you when we come back! Thanks again Moon Palace, its been a pleasure and we will definitely be returning!! The Tates :-)