HOLIDAYS

HOLIDAY SEARCH
List
    See all destinations
    See departure airports for
    See what dates we fly to this route
    see what dates this destination is available
    Flexible by +/-3 days
    7 nights
    Clear search
    Child ages (on return date) Edit ages

    Moon Palace Cancun

    OOOOO Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 35164 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    You’ve got a fantastic choice of restaurants at the Moon Palace Cancun, not to mention a choice of five swimming pools.

    Tropical surroundings are a given at the Moon Palace Cancun. The hotel is tucked among 123 acres of gardens, and right on a white-sand beach.

    It’s easy to stay put at this place, thanks to a choice of swimming pools, 12 restaurants and a club for little ones.

    • Rooms: 2043
    • Lifts: 8
    • Floors: 3

    Things you'll love

    • Beachfront setting
    • Surfing simulator ride
    • Luxury spa
    • Perfect for your wedding day

    Location

    • 1.5km of white‚ sandy beach in front of the hotel
    • 15-minute drive from Cancun International Airport
    • 32km taxi drive from the main shopping area of the hotel zone
    • View Location

    Fly Long Haul With TUI

    • Direct flights from 7 UK airports
    • Fly on the spacious new Dreamliner
    • Experience quieter, jetlag-busting flights
    • Enjoy complimentary meals accompanied by your choice of wine
    • Upgrade to Premium for additional benefits
    • UK airport lounge access for Premium guests

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    SPECIAL OFFER

    Resort credit

    Stay 12 nights or more and receive up to $2500 in-resort credit per room to use towards hotel facilities including special dinners, spa treatments and more. Stay 9-11 nights and receive $2000 credit. Stay 5-8 nights and receive $1500 in credit. Restrictions apply. There is a 16% charge on the amount of credit used during your stay, this is payable in resort by card.

    Honeymoon and Anniversary offer

    Receive a bottle of sparkling wine and a mini cake on arrival, if you're celebrating your anniversary or honeymoon. Proof of marriage required - within 1 year for honeymooners. Just contact us once you've made your booking to claim this offer.

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    24-hour All Inclusive. Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 3 outdoor pools

      The pools here are pretty huge. They're surrounded by thatched parasols, palm trees and sunbeds.

    • Spa*

      Massages, therapies, facials and body scrubs are on offer here. There are 39 treatment rooms, including couples and master suites. If you opt for a treatment you'll be able to use the hyrdrotherapy facilities on the day of your appointment.

    • Poolside restaurant

      Steak and seasoned chicken are on offer here. In the evening this place becomes an à la carte serving up sushi.

    Rooms

    View all rooms
    • Deluxe Double Room with Balcony or Terrace

      This deluxe double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock.

    • Deluxe Superior Double Room with Sea View and Balcony

      This deluxe superior double room can occupy 1–4 guests. It comes with a king-size bed or 2 double beds, air-conditioning, plus a bath and shower. Other room features include bathrobes and slippers, a Smart TV, CHI® Bath amenities, a coffee maker with Lavazza® coffee, a minibar, red wine upon arrival, and an alarm clock. And last but not least, you'll have a balcony with a sea view, too.

    A memorable final dinner
    23 Jan , 2020 701marybetht
    Traveled with extended family (group of nine) for a belated holiday celebration. Our last dinner (final evening) was at the buffet restaurant in Nuzec lobby. Arturo Posadas made the evening a memorable one. He made Mayan coffees. When I told him it was my son's 19th birthday, he gathered waiting staff to sing, posed for photos, brought a special dessert! He was engaging, friendly, and attentive.
    Playing in the Sand-Nizuc Building
    23 Jan , 2020 Sandy S, 58202
    Arrived at our first PITS and Moon Palace did not disappoint. All staff were so attentive, friendly and really went out of there way to accommodate all of our needs. The experience itself was truly spectacular. We stayed in Nizuc 6700 building and we were literally right on the beach a just a few hundred yards from the pool and all the action. We mostly just ate at the buffet since we were busy getting into shows. Food was good there. We ate inside the venue on show dates. We did eat at the Brazilian restaurant on our last night, food was ok a bit picked over but it was later in the evening. Our waiter Carlos in the Magalar/buffet was awesome, friendly and just overall a nice guy! So many others as well but sadly I don't remember there names. The golf cart drivers rocked as well. Thank you for a real good time!
    PITS 2020
    23 Jan , 2020 grandmariner01, 60811
    Attended PITS at Moon Palace this past week (Jan. 15th to the 20th) and had an amazing time. The staff could not have been more accomodating with the number of people were there. Didn't once have to wait for drinks or food, room was always clean and food was good. Stayed in Sunrise which was fine but for us, we wanted some more "action" so we were usually at the Nuizc (sp) pool which was amazing. Thank you Moon Palace staff "for a real good time". Looking forward to 2021.
    Arrecifes - Excellent Visit! - Highly Reccomend
    22 Jan , 2020 FellowTraveler84799
    Arecifes had great Food! Great Service! Great Experience! Eric, Joshua, Adolfo (aka Huachicol), Jorge Mian were awesome and provided exceptional service. Eric tended to our every need and went above and beyond to make our evening over the top. Highly recommend!
    Playing in the Sand
    22 Jan , 2020 Augustwest1976
    Had a wonderful experience with PVP at the resort thanks to Alejandra Maldonado. Very efficient in her tasks and did not waste a lot of my time. She explained the excursion of what to expect and the location of where to meet the shuttle. The service was so good that my wife and I ended up getting a time share with the resort. Looking forward to our next escape to paradise. The food was exceptionally good for an all inclusive resort. Thank you to all the staff who made a pleasurable experience
    Show more Show less
    View all  35164  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    People who looked at this hotel also viewed...

    Items marked with * incur extra charges which are payable locally