TUI SENSATORI Punta Cana

We celebrated my birthday and our anniversary here during late September for 14 nights. The place is lovely. Had a honeymoon suite with swim up room, which I loved, the only problem we had was being bitten badly. We did have to call in the maintenance staff to spray our room. In other countries they spray the grounds regularly but they didn't do that here. So the mosquitoes were everywhere. The hotel staff could not have been more friendly, polite and helpful. Nothing was too much trouble for them. They had pop up bars outside all the resturants in the centre of the complex, with singers every night. Was a nice atmosphere, we only went to the main show once which was not that impressive, but did enjoy the music. We used most of the restaurants. Enjoyed the food except the food in sugar cane was not always hot. The food in the burger bar was great. The coffee shop was great too. With rolls, wraps, cakes and drinks. K23 restaurant is where you go for the 8 course taster menu which was an amazing experience. The Sicilian restaurant food was also good. We used the lighthouse most days for breakfast which over looked the pool. That was brilliant. If you are fussy about food don't worry, my husband found something to eat most of time, with English breakfast served daily. If you preferred to stay in your room use the 24 hour room service. The swimming pool was large and close to the beach. We used the pool a couple of times, but preferred the swim up pool. Be careful swimming in the sea, we went there when the flag said it was safe, but the force of the waves were so strong that I was knocked off my feet 3 times and it was only the last time that the life guard came to help me. The hotel was never too busy as it was the end of the rainy season, but the weather was still hot. I must say if you did want to relax it was brilliant for that, although towards the end it was far too quiet for us. So because of their we will not be returning. Use the hydro Pool in the spa as many times as you want for free but is amazing. The tui reps are amazing and I want to say a big thank you to them all for all your help. Things I would like to change is that they spray the grass areas at least once a week. They check the heat of the food in sugar cane more often. More entertainment when the weather was wet. If there had been more to do it would have come close to our perfect holiday.

Big thank to all the staff especially to Vladimir barmen. Very clean rooms with twice per day cleaning service. Free Minibar and room service as many times as you want. Pool entrance from the room is amazing.

This is our second time at the Sensatori hotel. Overall we are very impressed. There are a range of a la carte restaurants to chose from to eat at, as well as the Sugar Cane buffet and the laugh hour buffet for breakfast and lunch service. Both myself and my husband found something to eat everywhere we went. We were disappointed with K23 experience however; it’s a very eclectic take on food in general! The tastes and textures were not for us and sadly we left during our meal as it really was not up our street (liquid cheese ball, salty pineapple cube, mango and ham with syrup on) .... we appreciate this is our taste however and not necessarily a reflection on the chefs and the making of the food. We went on 2 day trips; the Saona Supreme and the Terracross adventure. Pricey but we would highly recommend both; very different to each other but interesting all the same. We used the spa facilities this time around. We had a full body massage for $100 each. It’s obviously more pricey than home but we feel it was well worth the money and would use it again. A lovely experience. The main difference for us is the atmosphere this year. We came in August last year and Sep/Oct this year. We heard the hotel this week was at only 40% capacity and this does show in and around the hotel. Positively, more room at the main pool and a chilled vibe but negatively some activities have been cancelled (eg aqua and beach BBQ) and the restaurants have taken turns to shut on the night time as it’s not ‘peak season’. In addition, there’s a lack of music and ‘presence’ around the pool areas. A bit of party music would not go a miss on a sunny day! It’s ideal for people that literally want to sunbathe and chill with harp/chilled music. Overall this place is luxury. Water, cocktails, food on tap and the people cannot do enough for you; they are friendly, charming and make the Dominican what it is. I read a review saying this hotel was 3* at most; utter nonsense! We feel the atmosphere is a little flatter than it was last year but that is merely the time of year we’ve come and each to their own. We would return a third, fourth and fifth time; we love it here.