Landhaus Mayrhofen

We stayed in a family room, unfortunately this was situated directly above their live entertainment, which consisted of loud music until 10.30 at night. This meant the children could not sleep and we had the purgatory of listening to it night after night. There is no air conditioning or fans in the room, it was 30+ degrees heat, if we opened the windows the noise was even worse and the room filled with the smell of cigarette smoke. Hardly a family friendly room or what we would expect from a HOLIDAY!! (We did manage to find a great shop called 'Elecktra' at the top of the high street in Mayrhofen and had to purchase two electic fans and a travel kettle.) I did ask to move rooms, but they couldn't move us. The waitress often rolled her eyes at us at dinner, as we asked for tap water, as we don't really drink. Sometimes when we came down to our meal there was already tap water sitting on the table. When we came to pay our bill at the end of the week, which was for one coffee, they brought out a range of different receipts for drinks we had not had, none of the receipts were signed for! I protested against this, so they went off and said that the waiter would pay for the drinks that we hadn't had out of his own pocket!! We were still forced to pay 20 euros for just tap water though, I felt the hotel receptionist was rude and pushy in her manner. I find this really concerning for other customers that might not necessarily check their bill and just pay up. Please also be aware that this is a dog friendly hotel, for those with severe allergies. One positive was that the food was good.

Just home from another lovely 10 day stay at Hotel Neuhaus. Our apartment was everything that we wish for with beautiful views of the mountains, cable cars and hotel. As always, the staff work incredibly hard in difficult enough circumstances particularly when the restaurants get busy. Some air conditioning should really be considered at this point in the dining areas as the heat was quite unbearable to sit and eat in at times and so the staff must feel this too. Food was always nice but keep an eye on the salad bar and breakfast bar to always ensure that there is adequate salads and fruits for guests. Our experiences in the Spa area were excellent and Maria was an incredible lady meet. Mayrhofen is a little bit of heaven for us and so, we'll be back and we'll be back to the Neuhaus too. Thanks to you all for another lovely holiday.