Set in well-tended gardens, this hotel in Hivernage has an away-from-it-all feel, yet it’s within walking distance of Marrakech’s UNESCO-listed medina.
The rose-red-painted Kenzi Farah Urban is in Hivernage – a fashionable district in the modern part of Marrakech. You’re not far from the historical medina, though – about a 20-minute walk away.
The Kenzi Farah Urban is set in gardens with leafy palms and flower-filled terracotta pots, so there’s a real oasis feel.
TripAdvisor Traveller Rating
Based On 2463 reviews
- Floors: 4 or 5
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast and dinner.
Facilities ► View all
The pool is a spacious number, with plenty of surrounding greenery. Sunbeds line the edge and highlight a fantastic suntrap.
L'Orangeraie buffet restaurant*
The buffet restaurant offers a variety of international cuisine for you to choose from for breakfast, lunch and dinner.
For authentic local cuisine, your best bet is the Moroccan restaurant with its offering of home made delicacies.
Rooms ► View all
These twin rooms have a warm stylish decor in keeping with their location. There's air-conditioning provided for those warm Moroccan days and you'll also have free Wi-Fi so you can stay connected. You'll also find a minibar and a hairdryer too.
Privilege Double Room with Pool View
TripAdvisor Reviews Show more reviews »
Created this account as I was so appalled by the standards of this hotel! Not one to complain but a lot of the negative views are very accurate. Having done extensive travel, This hotel is NOT 5 star!!! 3 star max! The staff are not so much rude but badly managed and make promises they can't keep! The only way to get results is to constantly complain! This is not what a holiday is about! The main complaints are the cleanliness of the rooms! The towels are removed early in the day and they don't return them until early evening!(it's like they have the same towels laundered and returned). Our beds didn't get changed until we went to the reception and asked! 3 days! Disgusting!! They don't leave a trash can in the room, so you are unable to dispense of rubbish. They don't replace toilet paper until you almost have nothing less! They food is basic but breakfast is ok, I would only recommend bed and breakfast as it's very cheap to eat out in nearby restaurants. The pool is over crowded and although it states beds can't be reserved , they often are! You will get good service if you tip! But even then the staff seem over worked and not enough staff serving! The outside staff in the morning has two workers and they are servicing too many tables which makes it very slow!!! This hotel is all about money first over quality of service! More
Magic from the start!!!!!
I am shocked to read the horrible reviews that people have written. I was actually a little put off reading them before even staying here. DO NOT LISTEN! I came back today and had to write how fantastic this place is. I have stayed in at least 18 different countries been everywhere and experienced it all and those who complain about this hotel are sorry to say rude, sad and by most sounds typical miserable brits abroad! It was my first time travelling with my sons aged 3 and 1 and people could not have been more welcoming friendly and a pleasure!! We stayed bed and breakfast which was fab! Not sure if people have commented about the 'selection' but there was something here for everyone the lady who makes pancakes or the guy who makes fresh omelette! Tea's including mint tea for those who want morrocan, juices, fresh fruit, pastries, cereals and yoghurts. Then of course for the 'brits who want erm home from home??' Scrambled eggs, meats, tomatoes your basic cooked 'full english' I think I've missed plenty of other things but you get the idea! This hotel was spotless and very well cleaned. Beautiful, absolutely stunning gardens it was so nice and peaceful just to walk around. Staff were so friendly, nice to talk to, polite and welcoming and not just nice to the French which is laughable. Try to put smiles on your own faces aswell!! Can't comment on bar as we don't drink or evening meals as we went out everyday but this trip was fantastic from start to finish. Couldn't have been happier I stayed here with my sons and hubby for our first family trip, the location was 5*!! Literally 10 mins drive from airport, 3 mins walk to the local menara mall and 10 mins walk to places like gueliz centre, approx 15/17 to medina and about 20 to jmaa el fna! Maybe a taxi if you have kids and a pram like we did! And of course taxi's are across the road outside security gated hotel entrance! If there was one thing I would say is please do try to sort the dodgy lift!!! Although we saw the funny side maybe one for the to-do list!!! Most of the time it worked fine to be fair! I can honestly say staying here as a brilliant voice and would go back in a second! We miss it already! Thanks for making my year Marrakesh!!!! Kenzi farah gets our vote any day!!! And sorry complaining about the decor??? How much time are you staring at the walls and curtains?!!! Pleasantly fine and really comfy pillows and beds!!More
Exceptional value... thoroughly enjoyable stay.
Let me begin with price. 1 week bed and breakfast a 5 star hotel in York will set you back £1,800, I paid £731 for 7 nights all inclusive, including flights, and airport parking. This fact alone set my standards for this holiday. In my opinion this hotel is exceptional value for money, and below I have highlighted why I feel this way. Firstly, my room was a good size, clean and well presented. Quite frankly, it was not palatial, neither was it without fault. However, given the context of price, the room was more than acceptable. We had a good size balcony, a hot shower, plenty of bed linen, and the complimentary toiletries were refreshed daily. Our chamber maids did a thorough job whenever we requested a turn down service. Be warned that the mini bar is vastly overpriced, at nearly £6 for a tin of continental lager. Secondly, the bar was well stocked, and we found that spirits with mixers did the job nicely. The bar staff were incredibly helpful and polite. On our first day we heard fellow British tourists complaining about the bar staff, and the wait to be served. Interestingly these were the same tourists that were behaving oikishly screaming “another cocktail por favor!” at waiters. Quite frankly, given that most the bar staff were pretty adept at English (as well as Arabic and French) I would have seen this as ignorance at best, or plain rude at worst. We found that bar staff remembered our drinks orders, helped with our French speaking, and generally were friendly throughout. Reference service; it would seem that Morocco is a very tip driven culture. It’s remarkable how staff responded well following an attempt at French conversation, and a small tip! I mentioned this to a fellow traveller who became a grumpy old man and gave what was (in his eyes) a compelling argument; “well I shouldn’t HAVE to tip”, “I’ve paid for my holiday already...”. I’d say this is penny pinching, ungenerous, and plain stupid. Working for tips is clearly ingrained in the Moroccan culture, and you’re certainly not going to change that in the course of a 14 day holiday! We received complimentary WIFI throughout our stay. With reception all over the hotel, including by the pool. The speeds were fast enough to read emails, stream The Archers, but not fast enough to enjoy video pornography. The food has received much criticism on Trip Advisor. This I simply do not understand. We found the buffet plentiful with a good variety. Breakfast for me was toast and omelette, and for her indoors Moroccan pancakes or pastries. For lunch there was a well stocked salad bar, breads and hot specials... the humus was a big hit and we were bitterly disappointed that this was not repeated, perhaps a response to the tripadvisor criticism? We did take advantage of evening meals at both the Moroccan restaurant, and the Italian offering. Previous reviewers have reported that they found that the supplementary costs from these restaurants were exorbitant, quite where they would find better value I do not understand. One can have a whole meal in either restaurant at no extra cost, or pay £2-£4 supplement per dish to try something a little more glamorous. The service in both restaurants I found excellent. Previous reviewers have said that sitting by the pool is boring. This I simply cannot understand. Sitting by the pool was very relaxing, there was no entertainment; no rave, no scantily clad women high on designer drugs, no water aerobics... it was bliss. If you want any of that EDM nonsense, or bingo, or Roy Chubby Brown-esque acts, this is not the hotel for you. The location of the hotel is great. With a lovely garden, an ample sized pool, and well presented lobby bar, there is enough to entertain yourself on a lazy day. Or for an adventure, 10-15 minutes walk gets you to the new town, and 20 minutes to the heart of the Medina and souks! When out about, be conscious of your surroundings. Be wary of taxi drivers, anyone offering directions, or wanting to show you the way, be cautious of carpet sellers, and anyone holding a bunch of mint. Once you’re in the Souks, most people around you are clever as a box of monkeys. Also be careful near the monkeys. So all in all, excellent value for a relaxing stay. A big thank you to all the staff for your kind hospitality. And to the lout who criticised the chamber maids’ English conversation skills, you are a fine example of what is wrong in the world.More
After reading varying reviews on the Hotel, I won't deny I was a little dubious. However, there was no need to worry. I had contacted Sarah in guest relations before our trip to speak to her about arranging a surprise for my husband on our wedding anniversary. She was very helpful and surprised us both with an upgraded room beautifully decorated with flowers and fruit for no extra cost. This was just the beginning of the amazing treatment we received not just from Sarah but from all the staff members we had the pleasure of meeting. In brief, a few quick responses to some of the comments on here.... 1. Not one member of staff either ignored or was rude to us, however I did witness English visitors being rude to staff just because they didn't understand what they were asking for. Good service was rewarded with a small tip, which in turn made our service even better! 2. The food was brilliant, 3 restaurants to choose from with good selections of food. However, if you are the type of person who is not willing to try new foods, then you will probably struggle. The buffet in particular was very impressive, even when it was 5 minutes from the end of service, they still brought out fresh replacements, throwing away the old food. 3. The Hotel itself is very impressive and immaculately clean, granted some would argue it's 5 star status compared to other Hotels in other Countries but I have stayed in 5 star hotels far worse. It has wonderful Gardens that surround the pool, which is great if you prefer to sunbathe a little more privately or are not bothered about being right along side the pool. 4. The Spa is wonderful, although the treatments are chargeable, they were cheap compared to the UK and worth doing. I am sure you can tell by now that we had a wonderful holiday, so I recommend the Hotel 100%.More
Rebecca E, 186424
Well to tell you the truth I found the staff very friendly and helpful. Nice gardens and pool area. Malika was great with explaining the menu. We stayed during a motorcycle tour of Morocco. Ok the one thing I don't like with doing a review for trip advisor is that in order to submit you have to write a minimum of 200 words. That's crazy to have to write an essay to give a review.More
Things To Do View all »
People who looked at this hotel also viewed...
Items marked with * incur extra charges which are payable locally