TUI SENSATORI Resort Tenerife
With its high-design interiors and impressive pool scene, TUI Sensatori Resort Tenerife is a luxury escape par excellence.
TUI Sensatori Resort Tenerife has lavish good looks. Cue cutting-edge furniture from the likes of Italian heavyweight, Fendi, oversized fountains that light up come nightfall, and daybeds that provide the perfect lounging spots.
There’s as much substance as there is style. We're talking plush deluxe rooms with hi-tech extras, restaurants that blur the lines between cooking and art, and an infinity pool with monsoon jets and in-water sunbeds.
TripAdvisor Traveller Rating
Based On 8915 reviews
- Official Rating
- 5 Floors
- 578 Rooms
- 15 Lifts
Luxury holidays designed to fuel the senses
- Standout pool scenes
- At least 4 restaurants
- Great sports line-ups
- Industry leading children's facilities
- Top entertainment
- World-class spas
Food & Drink
Bed and Breakfast
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner at Pangea. Option to have dinner at Club Ocean, Oasis Pool Grill or Oasis Tapas. One teppanyaki dinner per week at the Asian restaurant - reservations required. Please note that some restaurants are closed a few days a week.
Buffet breakfast, lunch and dinner at Pangea. Option to have lunch at Market Grill, Oasis Pool Grill or Oasis Tapas. Option to have dinner at Club Ocean, Oasis Pool Grill or Oasis Tapas. One teppanyaki meal per week at the Asian restaurant - reservations required. Please note that some of the restaurants are closed a few days a week. Selected local-brand alcohol, soft drinks, tea and coffee - 10.30-23.00 for children, and 10.30-01.00 for adults. Pastries 10.30-12.30, snacks 15.45-18.30 and ice-cream 10.30-19.30.
Facilities ► View all
The main pool is huge, filled with saltwater and accessorised with a whopping 70 in-water sunloungers, whirlpools and water jets.
Oasis Pool Grill - Mediterranean restaurant►
Mediterranean meals are on the menu here with some of the chef's speciality dishes incurring an extra charge. It's open for lunch and dinner, with a barbecue night on Fridays. You'll need to make a reservation and men are asked to wear full-length trousers to dinner.
Spa by Clarins*►
The Spa by Clarins has both indoor and outdoor treatment cabins, an indoor pool, sauna, steam room and floatarium. There's a lengthy menu of treatments, including things like diamond facials, Indian scalp massages and packages for the whole family. There's also a beauty salon for nailcare, waxing, make up and hairdressing.
Rooms► View all
Deluxe Twin Room with Sea View and Balcony or Terrace►
These deluxe twin rooms have a balcony or terrace with a sea view. They come with free Wi-Fi, a 32-inch flatscreen TV, an audio dock, a safe, a mini-fridge and a rain shower. They sleep up to three adults, or two adults and two children, with twin beds and a sofa-bed.
Deluxe Garden Twin Room with Balinese bed and Terrace►
These deluxe twin rooms feature a Balinese bed out in your own private garden that comes with a water feature. They include free Wi-Fi, a 32-inch flatscreen TV, an audio dock, a safe, a mini-fridge and a rain shower. They sleep up to three adults, or two adults and two children, with twin beds and a sofa-bed.
TripAdvisor Reviews Show more reviews »
Awful Service, building work and beware No good for older children
We visited with our teenage boys for 10 days in August this year. The resort is a lovely resort, albeit it tired, in need of repairs and upgrading, however the infinity pool shown in the brochure was idyllic and the resort is only 20 minutes car journey from the airport. That is where my compliments stop. Upon checking in late at night, the most important thing to the receptionist was for us to sign a Drinks Policy (they are quite particular about this and have a spreadsheet of drinks that you can and cannot have, depending on your tariff - (of which we discovered their are lots of). We arrived on the Monday and Wednesday morning loud building work was being carried out right next to the main infinity pool. Works included constant hammering and chiselling to the outdoor showers area. We asked how long it would go on and no one could give us a straight answer a date let alone a time. This continued daily and by the Saturday morning we had had enough. I called Tui in the UK and explained the situation. Chris at Tui UK agreed he could hear the noise in the background whilst I was talking to him from my sunbed and said he would contact the resort Reps. So another visit to reception to find out when this work would stop only to be told by the receptionist "bear with us as we don't know when it will finish". Almost 5 days on, I think we have been more than patient. The works stopped on the Sunday. Our package was all inclusive, however, trying to get a drink from the restaurant or pool bar would consistently mean a wait of up to 20 minutes each time as quite obviously there were not enough staff. My husband wanted a coffee first thing in the morning only to be told NO by waiter staff because he was sitting outside the buffett and not inside. NOT GOOD for a supposed 5 star resort. Service was extremely slow and frustrating. There was absolutely nothing for our children to do in the evening, so thank goodness we tool playing cards. Having brought all our concerns to the attention of the Duty Manager, she did not respond and only spoke with my husband as we were leaving for the airport. Absolutely Awful Service. would not recommend and would never return.More
I thought id write a review on this as hotel as I first visited this in 2012 when my first Son was born and the elegance stayed in our minds and decided to return with our 2 boys now for a final holiday of this year. Here below I give you an overview of the hotel in sections to aid you not needing to read all the sections: Lets start with Transport from the airport: We arrived to collect our luggage and then met with the TUI rep who pointed the way to the coach giving you a number so there is no confusion. When on the coach we was advised that we was the first drop off which is 35-45 minutes from the airport. (Don't you love that feeling of arriving at the hotel looking so grand the others on the coach all look around to see who is getting off there :). Entering reception: There are a team of staff that speak very good English and other to aid in every solution, we was explained using a MAP to our room, the luggage was put on a trolley and we was taken to our rooms and shown around. We was explained again that drinks can be charged to an account and settled when clocking out which is at midday on your last day. WARNING: the all inclusive runs out at midday on your last day so if you have a 8.30pm pick up in the evening you will be paying for 8 hours of drinks and food so think before booking as probably better to be leaving by mid morning on last day (Plan your journey or be aware and stock up in the morning) I did request as this was not detailed to us for packed lunch for my boys in the evening at 7pm which was great and the TUI rep helped alot but you will not be allowed access to dinner without paying and the are hot on it. Room: We had a master suite which consisted of a bathroom, bath, shower, balcony, front room with sofa beds and little kitchen with table.(Amazing as like an apartment for a week). I would advise before using the mini bar to not get carried away due to the prices for instance of 3Euros for a mars bar...... (Theres a shop outside on corner) In the room there is aircon which helps but I didn't find tat impressive to be honest and slept mostly outside the covers which should give you some idea of heat. There is a kettle as I know we all love a Tea/ coffee in the morning so this is topped up but again do not use the coffee pods unless you check the lists of costs. Pools: There is a family pool which is where we spent our days to be honest as it has shallow and deep areas which you can review people photos to be honest and see (You are allowed floats but again by in Primark before you go as not cheap. Around all pools you can hire additional 4 poster beds instead of the sunbeds which are free. (I do not know costs but you be in shade so did not take this option). I must WARN you that you cannot lay your towels down unless you are laying there before 10am- it was mental how many people we watched make this mistake which means they give you a number to collect anything you left and you lose the bed. There is a main salt water pool which is amazing until you get in your mouth but that does not bother me to be honest, its beautiful and the pictures do not do it justice. If you do not have children you can sit in the adult only part at the far end of pool. Beach: There is a spiral ramp that leads to the beach but you need your room key to get in and out, when you visit the beach it is black sand which is amazing and worth the visit but be mindful to wear beach shoes or something to not hurt your feet on the rock pools or the hot sand. (AMAZING) but does not belong to the hotel so the locals are also around weekends which gets abit full. Kids club: You need to book this on the TUI app at 10am each morning for the following day and very easy to use, this helps not waste time queuing or needing to be any where. (Worth the 2 hrs you need as a couple and stops kids getting board). Breakfast: There is breakfast in the main reception open area from I believe 7.20- 10.30 which has a varied choice including an English breakfast or Yogurt with honey (YUM), you will give your room number and ask where to sit. Lunch: There is main reception area or pool grill which was amazing food but too much, I ordered Nachos for starts and this was like a main meal, followed by club sandwich and that was it I couldn't eat anymore.(Lovely food, staff and pool views). Dinner: There is many restaurants to choose from but if simple use main reception area for dinner, if you wish to book others I list below and explain: Italian: This overlooks the pool and Sea which serves salads/ pizza and pasta but be mindful the SUN beams on this open restaurant all day and until at least 8.00pm which is too much being glass so you are exposed with no shade while eating (Lovely food though). Chinese: This is a Terracotta solders where you sit around a table while the chef cooks for you or choose to sit on a table on your own as a family but the food is amazing so make the effort and give this a go by booking in the reception area with the ladies in RED. I could go on for a lot longer but a summary, if you are looking for a luxury family holiday that has a great deal of people that are pleasant and a relaxing holiday then this is worth the booking. You will not be disappointed but feel freer to ask many questions.More
I cannot fault this hotel, it was our 6th stay and this time we stayed in the red level. The infinity pool is out of this world, so different and challenge yourself to swim the length of it ! Daily! The food is great, we have food allergies in our family and so be met with the food and beverages manager on our arrival and met the head chef and so we didn’t find any problems at all. I am sure we return again soon as we love the staff, atmosphere, dancing fountain, pool and the most special aroma as you enter the hotel.More
Emma C, 190784
2nd visit to this resort and was just as amazing as 2 years ago. The food is out of this world, the pool areas are clean and well maintained. We used the Meliá kids club a few times and they were brilliant and so friendly. The shows at night are well thought out and fabulous - mainly music though so feedback would be to maybe do something other than this. You do have to queue a bit during the day at the bar for a drink which when you are all inclusive is annoying however you are made to feel so looked after there that you can overlook this. Book early for the restaurants - our favourite is Nami. We will definitely go back again - even with the news it’s not a sensatori from later in the year. You really can not fault the place. More
Excellent hotel in fantastic grounds with great pools ( wonderfully peaceful adult pool ). Great restaurants, maybe could cater better for vegetarians, particularly in the main Pangea buffet. Spa treatments were good, and whilst a little expensive, the Bali bed was a great treat for the family.More
Things To Do View all »
Virgen de Candelaria
The whole village of Alcala dresses in white for this religious occasion. First is the procession, when the statue of the…
Relax on the main beach at Playa San Juan
This dark curl of volcanic sand and pebbles is made for relaxing. You can hire a sunlounger for 7.50 euros a day or justroll…
Lupulo Restaurant, Plaza Del Llano, Alcala
The cooking from the young kitchen team at Lupolo fizzes with imagination – think foie gras and fig, seared tuna and soft…
Sample the seafood along Playa San Juan promenade
Playa San Juan’s promenade is a hotspot for seafood lovers. Sit yourself at a table facing the sea and watch the waves roll…
Go dolphin spotting from Los Gigantes
This part of the Atlantic Ocean is full of bottlenose dolphins and pilot whales. If you want to see them in their natural…
Items marked with * incur extra charges which are payable locally.
This is a TUI SENSATORI hotel up until November 2019, when the name will change to Gran Melia Palacio de Isora.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. TUI reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions please click here