Jewel Runaway Bay
Whether you want to sunbathe on soft sands, tee off on an 18-hole golf course, or make a splash at a waterpark, the Jewel Runaway Bay lets you do them all.
When it comes to family-friendly facilities, this place goes above and beyond the call of duty. It counts a golf course, a waterpark and a kids’ club with its own ranch among its credentials.
The hotel makes the most of its prime beachfront setting, with fish-feeding sessions and parties on the sands. Plus, you’re only 20 minutes’ drive from Jamaica’s number one attraction, Dunn’s River Falls.
TripAdvisor Traveller Rating
Based On 3493 reviews
- Official Rating
- 266 Rooms
- Floors: 2 or 3
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner in any of the 5 restaurants. Selected premium alcohol, local-brand alcohol and soft drinks. Minibar restocked daily with water and soft drinks. Snacks at set times.
Facilities ► View all
Jewel Lagoon waterpark►
Right next door to the hotel is a waterpark. Here you'll find geysers, waterfalls, slides, a lazy river and a splash park for kids. There's a stage where you'll find live music every day and a bar and grill restaurant. And the best bit-it's all part of your All Inclusive package. Just so you know, you'll need to be at least 1.2 metres tall to ride the speed slide and family raft slide.
Moonstone by Vincenzo Italian restaurant►
Offering delicious Italian dishes which you can enjoy indoors, or al fresco with views overlooking the Caribbean Sea. There's a dress code here, with full-length trousers for gentlemen.
Fun programmes designed for the whole family, with elements of education and staying active. It's split into 5 different age groups, from 18 months to 18 years so there's something for everyone to enjoy at this hotel-run club.
Rooms► View all
Premier Double Room with Balcony or Terrace►
Stylish but understated, these spacious premier double rooms come with either a balcony or terrace for some extra room outdoors. Your room will also include a king-size bed or 2 queen-size beds, a minibar*, TV, Wi-Fi, and air-conditioning.
Double Room with Water View and Balcony or Terrace►
Stylish but understated, these double rooms come with water view and either a balcony or terrace for some extra space. Your room will also include a king-size bed or 2 queen-size beds, a minibar*, TV, Wi-Fi, and air-conditioning.
TripAdvisor Reviews Show more reviews »
We had a lovely time here - we were there a couple of weeks ago for 10 days. Yes there are a few improvements that could be made but overall we had great service and we found all the staff really courteous and polite, even though at times customers weren't the nicest to them! Having had a long flight from the UK, we were happy with the quick check-in. We did ask for adjoining rooms in a previous email but were given opposite ones instead- we didn't make a fuss about this and it worked out fine. The housekeeping staff were lovely, my kids looked forward to finding out what invention was made with the towels every day! One day, one of my girls was ill, and the housekeeping lady (apologies- I've forgotten her name) even went in and checked up on her and asked if there was anything she needed. We thought that was lovely. Rooms were very dated, alarm radio kept going off at 6am even though I turned it off, and some sockets didn't look particularly healthy in the walls. Also what is it with the see-through toilet doors and no door to the bathroom- having a private wee was a no-go! This really needs to be sorted! Lots of mosquito bites overnight too. But we hardly spent time in our rooms anyway as so much to do all day. Kids loved the waterpark- the one big issue is that some families would not give up the inflatables and stored them around their sunbeds even if they were not in the water. The lifeguards need to be more on this as it was, at times, just really greedy. We ended up buying our own inflatables from the shop and took them in! Food was great there- kids loved the pizza and burgers! The pizza restaurant was another big hit and the staff there were amazing, knowing exactly what the kids wanted even after only being there a couple of times! There was one particular waitress who went above and beyond in there and we were sad we didn't get to say goodbye as it seemed to be her day off. The beach was gorgeous- amazing blue sea and able to feed the fish from quite shallow waters. Glass bottom boat ride was good too with knowledgeable staff. Some of the lifeguards on the beach were a bit grumpy but a couple were great- offering to take the kids out on the kobie ride often! We felt safe on the beach- security would check if you wandered out of the resort onto the public beach. We did notice a couple of holidaymakers smoking marijuana on the beach which wasn't nice when the kids were playing but also understood they were on holiday too! There were about four weddings taking place whilst we were there so there were some restrictions on where the kids could play on the beach, but lovely to watch! Good choice of food- my eldest girl was very disappointed when the vanilla ice cream ran out/didn't work after only being there a couple of days- it's the only flavour she likes! It didn't reappear at all whilst we were there! The kids loved the chocolate brownies though. All three of my daughters did get ear infections whilst there and one had to see a doctor as she was in lots of pain- the onsite nurse was lovely and arranged for the doctor to come to the resort in less than an hour- she was sorted out really quickly and the local pharmacy even dropped in medication for her. It did cost quite a bit and definitely made us realise how lucky we are to have the NHS in the UK- they did go through how to claim it back on out travel insurance though. We didn't use any of the childcare as stayed together as a family the whole time, so unable to comment on that. Wifi was a bit hit and miss- even in reception it could be temperamental at times. Music was loud outside until about 11ish! We got exactly what we needed - some quality family time together in a lovely place with amazing weather! Thank you.More
Was hoping for better.
Front desk was great but room took over 1 1/2 hour to get ready and finally got in around 5pm. Deadbolts did NOT work on all 3 rooms (safety issue that was never addressed by hotel even though informed 2 times about it. There is NO wifi in rooms despite what website says. Layout is very nice and resort could be 5 star if they got their act together. Meals were good but you had to wait around 10 minutes before silverware arrived and 20 minutes for your coffee or tea. By then you were finished. Does have nice waterslide for adults but only open from 11:30 to 1 the 3 days we were there. Entertainment staff seems more interested in other staff than guests. Went to one bar and meet 2 couples in their 30's standing outside. Said it was so loud inside they couldn't even talk. They asked staff to turn down and staff refused. Wife and I went in and sure enough place was empty and could not even talk ear to ear. Went to karoke bar and staff actually took sign up chart away from guest and gave to staff to have them all sign up. Guests were leaving after a short time. Staff never seemed to get it when guests are leaving in droves.More
Appalling Service at Spa
I really am not a review person but this just really pissed me off. I was getting a massage at the spa by Marcia and I couldn’t believe that the therapist was using her phone DURING the massage, the entire time she was texting!! I could literally feel that she was only using one hand AND I saw the light from the phone screen through my blindfold!!! Still shocked especially with that exorbitant 15% service charge. Also, it was the shortest "50 minutes" massage I have ever had! Absolutely ridiculous!More
Fun family vacation
My first time writing a review! My family of four visited this resort for a week. Overall we all had a great time regardless of the little issues along the way. First and foremost, the staff were approachable, friendly and in true Jamaican happy spirit. I would like to give a shout out to Clive for his sense of humour and extreme patience with children of all ages. What a gem he is and I strongly encourage children to seek him out at the beach hut for free painting activities. The beach is heavenly, clean turquoise waters and plenty of seats both in the sun and shade. The week we were there was quite windy so most of the water activities weren’t available but it helped bring a nice breeze and there’s so many other things to do, it didn’t matter. The rooms are definitely in need of a spruce up, however everything worked perfectly for us, including air con and TV. Whatever food I ate at the resort was tasty, would have liked a bit more variety from day to day so my family broke up the days by visiting the other restaurants. Japanese restaurant was excellent and we even made it there twice. My family loved the pizzas at the pizza restaurant and my four year couldn’t get enough jerk chicken from the beach. Delicious!!! The pools were great though my personal preference is for slightly colder temperature for the water. Always found shaded chairs and the lifeguards were friendly and always in the watch. Special shout out to lifeguard Marlon for looking out for us and being so friendly. The water park was good, though tough to find enough tubes in order to go on the slide. We still had fun though in the lazy river. Wifi was great in the lobby but non existent in our room and anywhere else on at he resort. Kids club was decent, lots of movies and computer for the older kids. Thank you to Lorna for being so accommodating. Overall a great holiday had by all of us!More
I would give it 0 stars but I guess that’s not an option
I came here for a nice family holiday and it took a turn for the worst. I arrived off the coach after a long day and the bell boys were just grabbing peoples suitcases without their permission! We finally checked in and the lady at the lobby messed up our dates and said we was there for a shorter time, once we sorted that out the manager said we were on the ground floor when I messaged them before my holiday asking if we could be above the ground floor and they agreed to it so I was very surprised when they said that. The manager then promised to move us Wednesday. After we moved into our new room my kids room smelt of damp and there was no wifi which was extremely shocking because our room was just right outside the lobby. After we complained about the damp they finally sorted it out! In the evening time we went to the buffet and we realised that the food had not taste and everything was dry. In the middle of the night my kids told me that they couldn’t get any sleep because they were playing music from the buffet at 3 Am which is ridiculous! The next morning I woke up to ants crawling up my bed , my tv and in my TOILET! I never expected this especially when the manager said that there’s no bugs! So I had to complain for the second time. We eventually had to move rooms which you should not have to do. Wednesday morning we went on with our casual day then I went to the lobby asking what time we was moving. Then the manger Ovil lied to us by saying that the room we was going to move into had a broken air conditioner! After we finished arguing Ovil went to go hide from us! So he sent out a sales woman that can’t help us either, after I demanded to see this broken air conditioner room she continued to lie to me! Then finally a manager who’s actually useful unlike the rest of them finally showed us the room. But as we were going to open up the door a family was in there, so in other words Ovil gave away OUR ROOM THAT HE PROMISED US! I asked the useful manager where the broken air con is and she just laughed in our face! A couple more days on the ground floor then we finally moved to the first floor! It was much better even though I didn’t get the room I payed for at least we were off the ground floor! We went to the main pool everyday and I always noticed that the pool was always dirty and the lifeguards aren’t even doing their jobs, I was shocked one day when I went to the beach to see a lifeguard half a sleep on his chair! My kids offer went to the water park but this time they came back telling me how my kids and a lifeguard went on the slide together and how the lifeguard made them fall out of slide! I was shocked what kind of hotel does that especially when they’re a LIFEGUARD! At lunch the only good thing was the ice cream everything else was dry and had no flavour, dinner time we offer went to the Italian only because the food was the best there. At breakfast time they ran out of beans and plantain. The waiters barely asked you if you wanted a drink so if they do your a lucky one. At the bar the drinks were all good. After we stayed there for a short amount of time we realised that you can only get wifi in the lobby and maybe 1 bar in your room if your lucky. The night entertainment was ok the best one has to be the silver drumming group and the worst one has to be when those locals come in and sing about mangoes that can put you to sleep. There was offer karaoke in the lobby that was also good. Something that I really hated was when we had the dinner under the stars I hate the one on the beach and by the pool only because red ants would come out and bite you. The hotel was filled with mosquitos and I wasn’t surprised as there were a lot of still water. Some of the bedsheets in the rooms didn’t get changed so you if you want some clean sheets you have to go up to the housekeeping personally and ask for it! Some days when you return to your room you might not even have bed sheets on your bed. Everywhere in the hotel is dark because they don’t have ceiling lights. Personally I would never ever return to this hotel even if someone payed me to I would never do it!More
Things To Do View all »
Jamaica International Jazz Festival
This annual jazz extravaganza started out in 1991 as a one-day event to showcase local talent. Today, it’s bigged up to eight…
Scuba dive among starfish
With its clear waters and close-to-shore coral reefs, it’s no surprise that Runaway Bay is a scuba diving hotspot. You can…
Jerky’s Northern Restaurant, Main Street
Visit this family-run snack stop to taste some of the best fried chicken in town – served, of course, with lashings of local…
Shop local for rum, coffee and reggae
It’d be a shame to leave the island without stocking up on Jamaica’s finest exports – rum and Blue Mountain coffee. The cheapest…
Sip a rum cocktail by the beach
If you’re looking for a chilled night out, it’s hard to beat sipping a rum cocktail over a chat with the locals in one of…
Items marked with * incur extra charges which are payable locally.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. TUI reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions please click here