Jewel Runaway Bay
Whether you want to sunbathe on soft sands, tee off on an 18-hole golf course, or make a splash at a waterpark, the Jewel Runaway Bay lets you do them all.
When it comes to family-friendly facilities, this place goes above and beyond the call of duty. It counts a golf course, a waterpark and a kids’ club with its own ranch among its credentials.
The hotel makes the most of its prime beachfront setting, with fish-feeding sessions and parties on the sands. Plus, you’re only 20 minutes’ drive from Jamaica’s number one attraction, Dunn’s River Falls.
TripAdvisor Traveller Rating
Based On 3396 reviews
- Official Rating
- 266 Rooms
- Floors: 2 or 3
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner in any of the 5 restaurants. Selected premium alcohol, local-brand alcohol and soft drinks. Minibar restocked daily with water and soft drinks. Snacks at set times.
Facilities ► View all
Jewel Lagoon waterpark►
Right next door to the hotel is a waterpark. Here you'll find geysers, waterfalls, slides, a lazy river and a splash park for kids. There's a stage where you'll find live music every day and a bar and grill restaurant. And the best bit-it's all part of your All Inclusive package. Just so you know, you'll need to be at least 1.2 metres tall to ride the speed slide and family raft slide.
Moonstone by Vincenzo Italian restaurant►
Offering delicious Italian dishes which you can enjoy indoors, or al fresco with views overlooking the Caribbean Sea. There's a dress code here, with full-length trousers for gentlemen.
Fun programmes designed for the whole family, with elements of education and staying active. It's split into 5 different age groups, from 18 months to 18 years so there's something for everyone to enjoy at this hotel-run club.
Rooms► View all
Premier Double Room with Balcony or Terrace►
Stylish but understated, these spacious premier double rooms come with either a balcony or terrace for some extra room outdoors. Your room will also include a king-size bed or 2 queen-size beds, a minibar*, TV, Wi-Fi, and air-conditioning.
TripAdvisor Reviews Show more reviews »
I just booked a 1 bedroom plunge pool butler suite for September. I was looking at some of the reviews for this room and am concerned about being on the bottom floor for that cost. Does anyone know if it's possible to be guaranteed a 3rd level room? I need to know if I should cancel . Also, these rooms are all in building 10, is this close to the water park? We are not traveling with any kids, so looking for the quiet end of the resort. TIA for and advice!!!More
Steve E, 34817
AMAZING SERVICE PROVIDED
Coming into this resort I was impressed with the work ethic of all the staff and service. After spending a week in the resort I have to say that I am most impressed with the hard work of the Trainees. Most of them were constantly eager to help make the experience the best it can be. I am most impressed by a trainee with the name Dacian Belto. This young man made my entire wedding party happy and always was there to serve us when we needed. I hope that this young man can move his way up from trainee to staff member.More
Great resort for kids, would not recommend for singles and couples
This was our second trip to Jewel Runaway (first time was 2013 as a couple), this time we brought our 8 and 4 year olds with us. I thought I had written a glowing review last time, but apparently I never did. If I had it would have been 5 stars in 2013 as everything was excellent and we loved it (and why we came back again). There was no water park when we were there last time, so we were excited to try that out with the kids. Overall, I feel that while the water park was a great addition, they have really let things slide over the past 5 years and most of it seems like sloppiness that could easily be corrected with some more effort. Water Park: - Water Park is really fun! The playground area kept our kids busy for hours, they loved it! There was several things that needed to be repaired (the water buckets don't dump, a watermill doesn't spin, etc), but nothing major. I would imagine they are simple repairs, but they should be fixed. - We loved the lazy river for the most part, but during the week days it was extremely busy. There seems to be school field trips every day and the teens get pretty obnoxious and take over the whole river. It basically made it impossible to just lay on the river and relax because you were constantly getting pushed out of the way by groups of teens trying to race through or getting stopped because they have the whole river blocked with all their tubes. It was definitely a lot more fun on the weekends when the crowds were smaller. Still a lot of locals there on the weekend, but they were mostly families vs huge crowds of teens. I get that they want to make the money from locals, but it really takes away from experience of those who are paying a lot of money to stay there for the week. At the very least I wish they would limit the school trips to 2-3 week days only so the people staying at the resort can enjoy it a little more. - 2 big slides were good, my older son had a lot of fun with it. Even when the school trips were there, there was barely any line-ups, we never waited more than 2 minutes for any slide. - There is a medium sized slide that was closed for the entire week. Not idea what was wrong with it as the water was flowing down it the entire time and it looked perfectly fine. I'm assuming that someone got hurt on it and it's permanently closed. I asked the lifeguard and she just said they need to fix it, but I got no more information than that. It was a shame because my 4 year old was too short for the big slides, and they looked like they would have been fun for him. Beach: - The beach at the resort is awesome. I've been to a bunch of Hawaiian beaches, as well as Dominican and Cuba, and this one up there among my favorites. There are schools of fish that you can swim with and feed, and the temperature is perfect. - My complaint about the beach however is due to my expectations during my trip in 2013. The last time we were there the beach was immaculate. They would rake the beach every night and there was never any debris anywhere. This time I did not notice them taking as much care of the beach as before. There were cigarette butts and little sticks in the sand. The beach is still great, but I know it could be a lot better based on my last trip. Pool Bar: - Probably my biggest complaint of the entire trip. This pool is not taken care of well at all. Near the stairs there was always a build of scum that was not being sucked into the skimmers. One day it looked like someone had vomited near the stairs and it was just floating around there. The water was cloudy most days, one day I couldn't even see my feet. To me this is unacceptable! The pool should be cleaned every single night, and it obviously was not because it still looked dirty the next morning. The pool closes at 5:00, and at that point the scum should be cleaned away, bottom and walls cleaned, and the appropriate chemicals adjusted to make the water clear. During our last trip the pool bar was great, and I seem to remember seeing someone cleaning every night and I never saw that once this year. This is just pure laziness, and there is no valid excuse for it. - The pool is also in need of a complete repair, but I would have overlooked that if it was cleaner. The tiles need to be redone, and more importantly they need to redo the bar. The counter looks moldy and the tiles are broken, holes in it. The counter is made of wood and tiles/grout so there are lots of areas to collect mold and to break. I really feel like they need to set up a temporary bar in the deep pool (which is a nice pool) and completely redo the bar pool. I can understand however that a guest visiting during a week where the bar pool is closed would be annoyed though. A solid countertop of marble/granite or some other durable material would make a lot more sense as it should be more durable than the tile one they have now. - No fault of the resort, but there are a ton of kids in the pool since the resort caters to families so be prepared to have water splashed into your drinks. If I went back, I would bring my own cup with a lid. - The shallow round pool attached to the pool bar was fine, my kids had a lot of fun in there. Kids Club: - Our kids loved the kids club and I wish we had used it more! We didn't try it until the last 3 days when we put them in there for us to have a dinner at Platinum alone, and they went back for most of the day the next day. They had a lot of fun there and were asking why they didn't go more often! Highly recommend kids club to everyone. Food and Drink: - The food everywhere on the resort is great! Our kids are both really picky and always had a lot of options to choose from at buffet as well as the snack bars. Buffet always had a lot of choices to eat, and I was really happy with the selection. - I had chicken from the Jerk shack a bunch of times, it was really good! I had the pork once and it was dry, wouldn't recommend that. - Platinum restaurant was excellent, probably the best meal we had during the week. I'm normally not a huge fan of lamb, but I had the lamb chops and they were great. My wife had the shrimp and she said it was on of the best shrimp dish she's ever had. - The pizza was good. They do a good job with it, and the scenery there is really nice and shaded. The last time we were there though they had a pizza that was really unique which had honey on it, and I think maybe goat cheese. It was REALLY good and I was looking forward to having it again. It was no longer on the menu though which was a shame. I may have been able to make a special order, but I didn't ask. - We didn't go to the Jade Samurai. You need reservations for that one, and we also didn't think the kids would eat anything that they were cooking since they are very picky and it's a struggle for them to try anything new. By the time we had thought to use kids club for dinner, there were reservations until 9:00 and we didn't want to eat that late. We were also told by someone that you can order and buffet food for the kids and they would deliver it to you at Jade so the kids could watch the show, but not have to eat the food they are cooking if they didn't want to. So I do wish we had known that earlier and taken advantage of those options, as we were told the food here was great. - Maybe I am just getting old, but I found all the mixed drinks too sweet. It might have been the same the last time we were there, but I didn't notice it during that trip so either they have changed to more sugary mixes or my tastes have just changed. I am more of a beer drinker, but I get bad acid reflux when drinking too much along with fatty/spicy foods. I expected to get this as it happens every time I go on vacation, but the beer seemed to be more carbonated than you would get in a bottle or a regular bar tap and seemed to aggravate my symptoms a lot worse than usual. Maybe that's just the way that Red Stripe comes in a keg, or maybe I'm imagining it, but I had to stop drinking beer altogether after a few days which sucks because I would much rather drink that than the sugary drinks. Room: - The room was ok, bed was comfortable enough and I slept well every night. Air conditioning works great. The rooms are kind of outdated, but I didn't care all that much. They seemed to be cleaned well which is my main concern. - My complaints about the room are again more alone the same lines as all my complaints about the beach and pool, just not much attention to detail. We had 4 people, yet they would only leave us 2 towels most days. I left a note for the maid to leave 4 towels, and she did some days, and other days not. It just seems to me that if you have 4 people, you should automatically get 4 towels. My wife was annoyed too that they didn't supply wash cloths, and I think we only got hand towels near the end of the week. - They were also inconsistent at replacing the water in the fridge. One day there were be like 8 bottles, and the next day there are none. I asked at the front desk for more bottles twice one night and nobody ever showed up. A second day that I asked for bottles, they showed up quickly. - The shower area is very poorly designed. There is no door on the shower, and the water gets all over the floor outside the shower when you use it. The fact that we had limited towels made it quite annoying as you would need to use a few towels just to soak up the water on the floor. After a few days I just started keeping the beach towels from the day time and using them to soak up all the shower water in the evening. - Bring a power bar to charge your devices! There is a serious lack of plugs in these rooms!. Not including the bathroom, there were 3 sets of plugs. There are 3 lamps which for some asinine reason they have soldered into the jacks, so you can't unplug the lamp to use those plugs. The fridge plug hangs over the second outlet on that set, so more charging cables didn't fit unless we unplugged the fridge. The only other option was unplugging the TV to get that outlet. Had they just used normal plugs for the lamps, there would not have been an issue since we didn't use the lamps anyways. Regardless of all my complaints, we had a really fun time at the resort overall. I'd rate it 3.5, but since that isn't an option I round it up to 4. The kids loved it, and none of my criticisms would factor into their experience. This WAS a fantastic resort 6 years ago and was extremely well taken care of, and it could be again if they put in some more effort. Aside from the required renovations to the pool bar, the rest of the issues are either minor issues or things that can easily be fixed with a little more effort. I would not recommend this place if you are a single looking to meet people, as it's almost all families. I also feel a couple could find a better resort than this as well and be able to hang out in a pool bar without kids splashing in your drink. If you are travelling with a family though, this resort is extremely kid friendly, and from their point of view I don't think you could get much better. Would I go back? As a couple definitely not. As a family, maybe I would however if you are travelling from Canada, you are forced to use Sunwing if you want an all-inclusive flight/shuttle. We've been screwed by them in the past, and swore we wouldn't use them again. We wanted to go back to Jewel though, and decided to risk it. We paid for a direct flight, which was later changed to a stop in Montreal and added over 2 hours to our trip each way. We purposely chose a trip with no stops that left during the afternoon as travelling with kids is difficult in the best scenario. Including the time we arrived at the airport at 4:00 am, it was over 12 hours of travel to get from the airport in Toronto to the hotel. As long as Jewel has an exclusive deal with Sunwing I can guarantee that I will never go back. If they open themselves up to accepting other airline packages then I would consider going again as a family, however I would likely still want to try somewhere new next time.More
The Good The Bad and STOLEN
We returned six days ago from our fourth holiday to the Jewel since August 2014, so we clearly love(d) the place. It is a lovely smallish resort, set in a beautiful/idyllic setting, with the best beach we have ever come across. The front line staff may of which we have come to know over the last 5 years are generally fantastic (restaurants, bars, guest activities etc). However we have noticed the resort steadily changing over the years and unfortunately generally not for the better. Quite a lot of the staff we knew have been dismissed and the resort is now staffed by an alarming number of unpaid trainees (as reported in previous reviews and confirmed during our stay). We don't know if this a Jamaican government or Jewel initiative. If you do go to the Jewel, do lock ANYTHING of any value, even sentimental value in the safe. Our daughter had three Pandora rings go missing from a our room on 29th May. Whilst these rings were not very valuable in monetary terms, two can still be replaced from Pandora, one in particular did have immense sentimental value, (the person who gave it to has sadly passed away and the ring was special to her). The staff we have come to know, were horrified at what had happened and commented that they are always finding and handing in guests property. Sadly the management seemed completely unconcerned, and only started investigating the incident on the morning we left for the airport, which was three days after we reported it. No management would sign the incident report confirming we had in fact lost something. As of today 9th June we still have not heard from the resort, despite their assurances that they would contact us and despite our further enquiries. I fear the hotel will try to dismiss this an another case of guests trying it on, However, once the insurance excess is deducted we will be lucky to receive £55. This is a trivial amount, especially when compared to the distress and disruption to a moderately expensive holiday, which was in fact greatly exacerbated by the hotel management's attitude. The same day we realised the rings had gone, our daughter went down with tonsillitis (in fact the two are probably related - probably linked to the upset). We would like to thank the resort nurse and the on-call doctor who we superb, both during the initial consultation and follow up visits to our room. It is with regret that we may never return to the Jewel, which had once seemed like a little bit of paradise on earth.More
Good and bad
The Jewel Runaway Bay hotel is a very nice place to stay!! I thank Olecia at the concierge desk for decorating my room for my Boyfriend birthday 💕❤️🔥 thanks Sugar! Monique at the Moonstone restaurant very welcoming smile and help us well as customers Please I’m asking anyone Managers, Supervisors etc! They staffs in the Buffet need to Introduce themselves and ask guest if they want anything from the bar! Tea is always Warm never Hot! Sashagaye in the Buffet need HARD TRAINING! Y’all need to get them to know sequence of service! No smile! Just come to the table and do what they please isn’t service! Andre in the buffet at night was also helpful towards Me and my Family! The hostess need to SMILE and cooperate with the guest MORE!!!More
Things To Do View all »
Jamaica International Jazz Festival
This annual jazz extravaganza started out in 1991 as a one-day event to showcase local talent. Today, it’s bigged up to eight…
Eat Jamaican dishes along the seafront
The seafront is Runaway Bay’s main eating-out hub. You’ll get international favourites like burger and fries, but you’d be…
Scuba dive among starfish
With its clear waters and close-to-shore coral reefs, it’s no surprise that Runaway Bay is a scuba diving hotspot. You can…
Kick back on Cardiff Hall Beach
Edged by shade-giving palms on one side and gentle Caribbean waves on the other, Cardiff Hall Beach is a broad strip of soft,…
Shop local for rum, coffee and reggae
It’d be a shame to leave the island without stocking up on Jamaica’s finest exports – rum and Blue Mountain coffee. The cheapest…
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