Grand Bahia Principe Jamaica
This supersized beachside hotel has a trio of huge pools and dining choices ranging from Japanese to gourmet.
This hotel is on a private 800-metre beach, where you can sometimes spot nesting turtles on the sand. Inside, all rooms are junior suites with hydro massage tubs, and nearly all have sea views.
The pool scene is made up of three joined-up lake-style pools. And for dinner, the steakhouse stands out. The hotel even has its own shopping and leisure centre, with boutiques, bars and a disco.
TripAdvisor Traveller Rating
Based On 13265 reviews
- Official Rating
- 11 Buildings
- 7 Floors
- 850 Rooms
- 8 Lifts
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Option to have breakfast and lunch at the Piscis Beach Restaurant. Evening à la carte dining from a choice of speciality restaurants - 3 visits per week included. Locally produced alcoholic drinks, including beer, spirits, cocktails, house wine at selected bars and restaurants and soft drinks. 24-hour snacks.
Facilities ► View all
3 outdoor pools►
With sunbeds, parasols and towels.
The Garden Grill Steakhouse restaurant►
Offering grilled meats for dinner. Don't forget to make your reservation in advance. This place comes with a dress code too, it's full-length trousers for men.
The Hybyscus bar can be enjoyed in or out of the pool.
Rooms► View all
Junior Suite with Sea View and Balcony or Terrace►
These spacious junior suites sleep up to 3 adults and 1 child or 2 adults and 2 children up to 12 years with a king-size bed and a sofa-bed or 2 doubles. Suites come with a hydro-massage bath and Wi-Fi*. Plus, there's a balcony or terrace to enjoy the sea views from.
Junior Suite with Garden View and Balcony or Terrace►
These junior suites sleep 3 adults and 1 child or 2 adults and 2 children up to 12 years with a king-size bed and a sofa-bed or 2 doubles. Suites come with a hydro-massage bath and Wi-Fi*. From the balcony or terrace, you'll have views over the gardens.
TripAdvisor Reviews Show more reviews »
Stole my wedding ring
Devastated that this hotel chain cares so little about its customers. Stayed for a week from the 5th August. Many staff are lovely but when something goes wrong they really don’t want to know. I checked out on the 12th at 12 noon. I transferred to our next hotel in Montego Bay and immediately realised that I had left my wedding ring in the hotel safe. I rang the hotel and was asked to ring back in 30 mins . When I rang back they stated that nothing was in the safe. This is not possible unless someone who accessed the room has stolen it. Check in time is not until 3pm so it clearly narrows down who could have gone Into the room. I asked to escalate an investigation but was told I had to do it in writing which I did immediately. Since then, complete radio silence, despite me sending emails I don’t even receive an acknowledgement. I contacted the social media team of Bahai principe both through twitter and directly. They blocked my tweet and simply responded to the direct message by telling me to email the hotel email address that I have emailed without response several times previously. If anyone can give me a different contact higher up the company it would be greatly appreciated.More
Our Check in to the hotel brilliant as this was done as we boarded the transfer to save queuing and time on arrival but sadly went down hill from there on . We were given room 13608 and being a huge hotel I asked a member of staff to point us in the right direction. She muttered something over her shoulder and carried on walking . This continued throughout our stay where I found staff shockingly rude , unprofessional and generally unfriendly. The A la carte restaurants were very good both food and staff but the buffet restaurant was like a cattle market where much of the food was inedible and the service chaotic . On occasion food was ready but no plates to put it on . I survived off pizza and fries for two weeks as having tried various other foods ie pasta, meat dishes and fish I realised it was all disgusting. If you didn’t get to the buffet at 1pm or 6pm for lunch and dinner when it first opened you struggled to get anything so I felt I was constantly clock watching . Not what holiday should be about . WiFi was terrible totally off for first two days then intermittent thereafter . Key cards constantly had to be changed which when your on the 6th floor and 10 minutes from reception not great . Told by staff keep them away from sun creams etc ....! Really Mini bar not stocked even left without water for 24 hours . Several calls to reception and reassured someone would assist ... didn’t No hot water from 5pm on two evenings , cold shower not impossible but if your a woman with long hair it can’t be washed in freezing water , again unacceptable. Dirty towels taken and no clean one left , again a call to reception at 4.45pm and clean towels brought after we had left for our dinner reservation at 6.15 having used beach towels to dry after our showers . Within the first week one or other pool was closed which left the remaining pool chaotic Daytime Music/ entertainment all done at the main pool so there is no escaping the noise . You can’t come here for a relaxing peaceful holiday . On day five I needed to escape the noise so went to the beach on my own and left my husband with our son .The beach in my opinion is the nicest part of this complex but having said this I was approached by a man who offered me drugs and this is a daily continuous occurrence on the beach where drugs are openly sold . Not acceptable and quite shocking for what is classed as a family resort . The following day again at the pool which is usually hectic with not enough shaded loungers I witnessed a French Canadian man arguing with a female guest about sun beds . He could be heard shouting obscenities and the F word was spat out many times . I got up from my sun bed and politely asked him to please stop swearing at a family pool . He carried on and at this point security had arrived and asked me did I have a problem . I told him what was happening but he just stood there and looked at me , then looked at the foul mouthed man . Didn’t speak to him or ask him to stop swearing etc or remove him from the pool which he should have done as there were many children around who were frightened. I was totally amazed . As said earlier the staff here are unprofessional rude and have no concept of customer service . My final complaint was at 11pm on the 9/8 a few days before we left when we returned to the room for bed . I flushed the toilet and it was obviously blocked so flooded the entire bathroom before my husband found the stopcock to turn off the water . I rang concierge and it took them 25 minutes to attend . If I had been on my own I would not have known about turning off the stopcock so the entire room would have been flooded and with the hotel being at capacity where would they have put us ?? It was now 11.45pm and the plumber said someone will follow to clean up all the mess/ water and contents of toilet. We waiting up until 1AM , no one came and wouldn’t answer the phone at concierge. Needless to say we woke up to a lovely mess in the morning and when I spoke to the girl on reception she just said we don’t have maids at 1AM ! I didn’t book this hotel , I was given the option to change to this one before I travelled by Thomas Cook as apparently the one I had booked was only performing at a 3star but in my opinion this Is no better . So disappointing . I couldn’t wait to leave and it doesn’t feel like I have had a holiday . Many people I spoke to here had similar experiences. Go elsewhere in Jamaica .More
2 week holiday in July
Me and my family visited for two weeks 17of July 2019. I was first put off by some of the reviews but I had nothing to worry about. The hotel is beautiful the staff are amazing,they couldn't do enough. I had amazing holiday .hope to visit again soon. Thanks for having us xxxxxMore
Just about ok
Just got back from a 2 week stay at the grand Bahia Principe and will review it as honestly as possible. I will list good points, ok and bad points... Let's start with the good. The grounds, pool area and beaches are really well maintained. Every day the maintenance team were trimming trees, mowing lawns, painting the outside of the building etc. Etc. It's kept in really good condition on the outside. The bookable restaurants are good especially the French one which we went to 4 times. We had no issues with the air conditioning or the upkeep of the room (read a lot of reviews saying air con was very bad). The kids club is fantastic. Our 6 year old daughter has always been reluctant to go to these wherever we've been but she wanted to go every day here, a big part of this is how it's ran by Jonas and the team. The separate kids water part is good which kept the daughter busy most days for a few hours. Had no trouble at all getting a drink at any of the bars, again read a lot of reviews saying you would not get served if you didn't tip, I didn't find this to be the case at all, ok we tipped occasionally but it was always good service at each bar we visited. If you want to have lunch I can highly recommend the buffet by the kids pool (not the main buffet, we will get to this later!!!). When our daughter was in the kids club we went to the adult pool by block 23, very nice and peaceful of you can escape the very loud American visitors (again more on this a little later). Always felt safe and secure. High security presence without being imposing. Claydon the TUI rep was very helpful. We went to dolphin cove and I cannot recommend this enough, we had a fantastic day. The ok.... Our room in block 23 was ok, it was just big enough for the 3 of us and had most things we needed. The pools were an ok size and you could generally get a lounger but be aware you do have to put towels out around 8am to get one. Signs say you're not allowed to do this but we never had an issue and believe me you will need to get an area with some shade. Facilities in and around the hotel are ok, there are a lot of free activities you can do and the entertainment team are always trying to get you involved without haslling you too much. Now the bad.... The buffet is just not one I can recommend at all. The choices are very limited and the majority of the food was just not to our taste. I ended up not eating breakfast or an evening meal on several nights as I just couldn't stand the waiting, lack of plates, same food night after night. Unfortunately the buffet by the kids pool is only open of an afternoon. Forget calling room service for anything, we got there and our daughters bed (sofa) had not been made up. We called room service who said it would be done, it was but not until the following day. Several days we returned to find we had no towels also and again had to either wait or track down the maid. The key cards are a joke... I had to get the 3 we were issued with reprogrammed 4 times during the stay. This is something you just don't need when you have been out for the day and get back just wanting a shower and have to then visit and wait at reception for however long it takes to get this sorted. The limited few shops are massively overpriced. As mentioned already room service is a waste of time so we thought we would get some Pringles/crisps/sweets for the room until we saw the prices...£8 for a tube of Pringles and £7 for a bag or Doritos. It's frustrating as you cannot easily or safely go out the hotel grounds to get anything so it's buy what they sell or don't have anything. Some members of staff are quite rude, for some reason the majority of these were female with the male staff seeming to be far more happy to help. Very very load American tourist's. I would say this hotel was probably occupied by 70% Americans whilst we were there and I think I heard 95% of their conversations from 30 meters away!!!! The hallways have dirty Red carpet fitted which is very strange. I simply don't understand why they don't fit tiles. On our hallway for at least a whole week they had people trying to clean and dry it which just didn't work. Lastly I can honestly say this hotel is in no way a 5 star. We have travelled extensively over the years staying in a lot of 5 star places and I couldn't give the grand Bahia Principe more than 3 stars which is a shame. We wouldn't go back, the bad points just far outweigh the good I'm afraid. More
Huge resort with wonderful beach, great variety of food and comfortable rooms. Just best to avoid graound floor as quite full of mosqitos. Lobby might be full of people waiting but once there green area, huge pools and fresh drinks around like in a paradise. More
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