A beachfront setting, stylish interiors and a great choice of restaurants are the calling cards at this spacious hotel.
The Riu Negril's pulled up against a white-sand beach, so it’s got front-row sea views. An all-night sports bar and mini waterpark are in the mix, too.
It's a bigger-is-better situation here. The trio of pools, high-ceilinged lobby and five restaurants are all at the supersized end of the scale.
TripAdvisor Traveller Rating
Based On 6581 reviews
- Official Rating
- 5 Buildings
- 3 Floors
- 420 Rooms
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
24-hour All Inclusive. Buffet breakfast, lunch and dinner with live cooking stations. Themed buffets three times a week. Jamaican jerk barbecue six times a week. Option to have dinner at the Kulinarium gourmet restaurant, steakhouse, Italian, or Asian restaurant. Local and imported alcohol and soft drinks, 24 hours a day. Regularly restocked minibar and an in-room optic with local-brand spirits. 24-hour snacks.
Facilities ► View all
Start your day with a full American breakfast, or visit the cooking station to watch your meal be prepared fresh in front of your eyes. There's a hot and cold buffet lunch, with cooking stations also available. Come evening, tuck into the delicious buffet spread for dinner, or opt for a dish from the cooking station. There's a themed buffet three times a week.
3 outdoor pools►
Attached to the swim-up bar, and there's plenty of seating in the water. Sunbeds and parasols are also available.
Evening entertainment programme►
There's a wide range of evening entertainment on offer including cabaret, mini-disco and live music.
Rooms► View all
Junior Suite with Balcony or Terrace►
These junior suites have an integrated lounge area with a couple of steps between the different areas. You'll have Wi-Fi, satellite TV, a minibar, a sofa, ceiling fan, air-con, an iron, ironing board and a hairdryer. On top of this, there's an in-room drinks optic, so you'll have locally-branded spirits on tap.
Double Room with Balcony or Terrace►
These double rooms have Wi-Fi, satellite TV, a ceiling fan, air-con, an iron and ironing board, a safe, a minibar and a hairdryer. There's also an in-room optic with local-brand spirits.
TripAdvisor Reviews Show more reviews »
This is the first review I have ever provided for anything be that a product, service or holiday, good or bad. However, me and my friends returned from this resort on Sunday (yesterday) and have to say that we had a fabulous week at Riu Negril. We were somewhat apprehensive before we went due to the mixed reviews we had read. What met with us when we got there however was as follows: Check In We were checked in by Steve. He was friendly, polite and helpful. We asked for a sea view room however none were available. He suggested we asked at reception the following day in the event one had become available. Our luggage was taken up to our rooms for us without hesitation, and promptly. Room The room had a garden view with balcony. A large king size bed and single bed. For 3 girls, this was absolutely fine. There was sufficient space and the room was clean and tidy. Room Cleaning/ General Cleanliness Our room was cleaned every day without fail. Towels were replenished each day and our fridge was restocked too. The ladies who cleaned the rooms were also very polite and friendly. The hotel grounds were also cleaned and maintained every day. What annoyed us was in fact the OTHER GUESTS who were rude and untidy with leaving their plates of food on top of bins for them to be collected! Meals We arrived at the hotel around 4pm. By the time we had checked in etc, lunch had finished. The only food available was at the Sports Bar. This however is perhaps something which lets the resort down as the ‘snacks’ on offer were not great- nachos with no sauce (hadnt been topped up), refrigerated hotdogs and burgers with odd sandwiches...We had to wait until 6:30 before we could eat anything. We were however very impressed with the buffet on each and every occasion we went to it. Of course there were basic dishes such a pizza and chips which in our view is essential however each day there were always different dishes to try. The food was flavoursome and replenished constantly. The staff were polite and helpful, providing a great service to diners. We cannot comment on the other restaurants as we never got to dine in them; they were always full. It wasn’t until our last night that we were informed of a buzzer waiting list. The grill on the beach was equally good! We were impressed by this too. Drinks The drinks were a plenty. We were always topped up! Scuba Caribe We booked the Ricks Cafe catamaran trip and would 100% recommend it! Absolutely brilliant afternoon out in the sea with snorkelling and plunging into the sea down the slide! The on board staff were great, friendly and safety conscious too. We also made use of the paddle boarding and pedal boats - brilliant fun. Entertainment This is something we cannot speak of highly enough. Spotlight, Emoji, Flava and Mr Fresh are absolutely brilliant. They have incredible personalities and talent, friendly with everyone and go out of their way to make everyone feel welcome and involved. They made our holiday. We enjoyed the time we spent with each of them. They are an absolute asset to the resort. Each day they would put on something different for guests. In the evenings they were mingling with everyone. Its plain that they love what they do and they are full of energy. Overall The decor is a little dated, however the hotel is clean and all staff are polite and friendly - right up to the pool lifeguards and the guys who provided us with fresh beach towels! The 3 of us wish we had booked for longer; we would return here. Please pass on our thanks (and sassy Hey’s!) to Spotlight, Emoji, Flava and Mr Fresh (and T-Pain too!) Lucky, Jas and Gurj xMore
The pictures and other reviews show it to be far better than it is
This was our second trip to Jamaica. We re-booked our trip from the DR about 2 weeks before travel and were limited in choices of resorts. JetBlue Vacations recommended this one, so we went with it. I traveled with my teenage son and adult son and were given 2 rooms in 2 different buildings (they didn't make any effort to keep my family together). The food was horrible. Flavorless, never at the right temperature, etc. The steakhouse (dinner only) is the only place that has a good meal. Breakfast and lunch - the only choices are buffet. Asian is buffet. The Italian place is so tiny, we never got in to try it. They do NOT allow you to make reservations as most of the travel sites indicate! It is all first come, first serve. You can only get Red Stripe or crappy white or red wine with dinner. They don't have any other alcohol choices. There are no elevators, so beware if you are in any way handicapped or have small children (we were on the 3rd floor). Bellman refused to carry the luggage up to the room. He just brought it from the lobby to the bottom of the stairs. It was the same when we checked out. We had to bring the luggage down the stairs before they would take it. The halls in the buildings where the rooms are, echo horribly. Good luck sleeping. It is very loud when drunk people, large groups, or energetic children, walk through the halls. The beds are VERY firm. Families with children, please note that in the "double rooms" the beds are pushed together and share a headboard, so your children are essentially sharing a bed with you. Beach and pools close at 7 p.m., which is ridiculous. Front desk staff is incredibly rude. Not one was friendly. The rooms barely got cleaned, we had sand on the floor and in the beds the entire time. It was an effort in futility to get clean towels and refills for the mini bar (even with their proclaimed every other day refill policy). You are allowed 1 liter bottle of water every other day (yes, you can request more, but we NEVER had those requests fulfilled). Otherwise you spend $2 per bottle in the shops. Make sure you bring dollar bills for tips. Tipping housekeeping, restaurant staff, and bartenders is the only way to receive semi-decent service. Everyone on the island speaks English, which is helpful. Vendors on the beach are annoying, but you get that at most resorts. Just be cautioned if you travel here with young children, marijuana is smoked in most public places as the vendors smoke it in an effort to sell to the tourists. Also, the bartenders will serve the minors, even with the different colored wristband (I witnessed it on several occasions). I had one bartender actively pursue my 16 year old and push drinks on him (fortunately, he declined, for which he was taunted). In the main buffet for lunch, there is wine and Red Stripe on tap and anyone can access it. The only positives are the most of the bartenders are nice, entertainers funny, white sand beaches beautiful and kept clean, the wood trim in the rooms is beautiful. We didn't go in them (when on the beach, we prefer pools after dinner to relax), but the pools appeared to be well maintained. While we were transporting to and from excursions, drivers even told us that we were at one of the worst resorts on the island. Take heed. The locals know. We stayed at the Grand Palladium the last time we visited and it was wonderful! Try them, or any other resort.More
cleanliness and service
RIU was a great experience. The food was good and the service in the restaurants was excellent. The hotel service could have been much better. I had to contact the front desk a couple of times to remind them to change out the towels. The hotel workers as a whole did a good job providing services, but there is room for improvement. I truly have to say, I really enjoyed my stay at RIU!More
I went to Jamaica for the weekend for my niece's wedding. I went with my daughter, we were accommodated into our room fast. However, they only left one towel for the 2 of us, so we have to call maintenance so that more towels could be brought to our room. The hotel was clean, the staff was very courteous and the service was good. However, I would like to point out some details that I think will be helpful for anyone planning on a Wedding on this resort. My niece had a party planner that unfortunately, disappear most of the time. So when it was time to move from one location to the other, for instance the ceremony was by the beach and we have to go to another place for the dinner, but the the wedding planner disappeared. When we finally got to the restaurant, It took a very long time for the dinner to be served and it was very hot. because they assigned my niece a restaurant that was outdoor. During that time we tried to contact the Wedding organizer, however, she was no where to be found. That was very disappointed, most of the guess left without eating desert because the process was very slow. After that we proceeded to go to the reception by beach area, which was very nice. The DJ and the photographer were very nice. The music was good and the photographer took many pictures which was nice. Overall the wedding was fine, but it could have been better if the organizer would have made the effort to be present when needed.More
My room was dusty and caused my allergies to flare up. The cleaning lady at first was upset that we asked her to mop and change the sheets because of the dust, but after yelling and complaining to us she finally changed her mind and cleaned the place for us. There was a rat, and a roach around the eating areas outside. I only saw one rat and one big roach outside. Other than that the stay was nice and the people that work in the food areas are kind and friendly. The beach was very relaxing. A lot of activities at the pool and in the evening after and during dinner time. More
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