This hotel raises the bar on luxury holidays – everything from pools to dining is done on a grand scale.
This high-end, adults-only retreat has won awards from the likes of TripAdvisor and Condé Nast Traveler. Its setting will certainly have helped – it’s on a quiet peninsula, with over half a mile of private beach.
The plus points extend way beyond the tropical setting. There’s a huge pool, a host of gourmet restaurants, and Junior Suites come as standard. A world-class spa rounds things off with a flourish, and you can also make the most of what the neighbouring Secrets Wild Orchid Montego Bay has to offer.
The seaside grill offers you a variety of grilled dishes for lunch and dinner. You’ll need to remember the dress code here, leave your beachwear back in the room. And come the evening, it's full-length trousers and shirts for gentlemen.
The various treatments at this lavish 15-room spa will nurture your mind and body and leave you feeling relaxed, refreshed, and revitalised. Unwind in the sauna or indulge in massages, body wraps, facials or a manicure and pedicure.
All Preferred Club suites offer the following additional amenities and services. Private check-in and check-out, access to the Private Preferred Club Lounge, Access to dining, activities and amenities at Breathless Montego Bay, complimentary newspaper in Preferred Club Lounge and upgraded minibar service and bath amenities. A butler service is also available upon request*
Stay in Montego Bay
Choose from a selection of cruises that you can combine with a stay in this destination
We had such an amazing time while visiting. While things were at a much lower capacity due to coronavirus, I actually appreciated it and felt very safe everywhere in the resort. Hand sanitizers everywhere, disinfecting chairs and tables after every guest got up, and keeping things at a lower guest capacity and spreading out tables were all things that helped us feel so at ease!
Now on to the people 🙂 Keisha who works at Portofino and El Patio was absolutely great and we requested her every night we could! She made us feel really welcome and she took really good care of us. Kedeisha at the pool bar was so friendly and memorized our drinks from day one! She would wave to us in the morning from across the pool and have our drinks ready by the time we wandered over after setting our towels and chairs up. Karen at the pool bar was also great, providing great service and she was so personable. Finally! Last but not least! Mr. Imprezv (pronounced like impressive) went above and beyond with the entertainment team. He’s absolutely hilarious (and a fantastic dancer to boot!) and made sure everyone had a great time and he remembered our names from day one.
One side note is that the room doors aren’t very good at keeping sound out, and we were woken up at 8:30 every day by staff getting started on room cleanings (understandable as they have a job to do!), but guests at late and early hours don’t seem to know how to monitor their volume level, though at an all inclusive with drinking all day, again understandable.
We also were told upon check in that we had a “great, amazing view” only to find we were looking square at a giant palm tree off our patio when we paid for an ocean view. The shower was a bit hit or miss on the temperature but once we figured it out we were good - must just be an old mixing valve. Our room door also didn’t close all the way so we had to be careful about that. Super minor things, nothing that was a deal breaker for a trip, as no hotel is 100% perfect 😊
All said we will definitely return here. It’s great for a couples trip and the best part is NO 👏 KIDS 👏 ALLOWED 👏 😎 More
“”
ameliad842,
Experience
Unlike the other 10 Montego Bay/Negril hotels I called by phone, the Secrets customer service rep was friendly and very helpful when booking 7 nights for my girlfriend and I, and 3 nights for my mother and sister (10 nights total). At this time, I was told that due to booking 10 total nights I would receive the $300 proposal dinner package at no additional cost (told the rep I planned to propose). The proposal package was the deal breaker for me between spending $4,500 at Secrets or booking at a more reasonably priced location. Especially with amenities being limited due to COVID. The information regarding the proposal package was even stated on my confirmation e-mail.
When I later contacted the St James hotel concierge, I was advised the romantic dinner was not available, but of course I could set up one of the other options for an additional cost. Not too happy about that. Ended up cancelling my entire trip because I was not able to get a response for travel authorization in time.
I will say Secrets will fully refund due to cancellation more than 24 hours in advance. But I was advised my refund won’t appear on my account for “90 to 120 days”...due to COVID? Confused how COVID has anything to do with giving me my money back. Thought I would share the experience in case it was useful to someone else out there.
5/5 for Secrets customer service rep.
2/5 for Secrets St James concierge (fast response time)More
“”
sgsoccer88, 32999
Holiday of a lifetime
I could not recommend Secrets St James’ enough, the staff were wonderful and it was an amazing holiday. I want to mention Akeem from the water sports for rescuing me when our kayak overturned he was brilliant!More
“”
780jols,
Reservations issues all Jamica resorts
Can't review Secrets because i was never able to make a reservation. Part may be due to COVID but not all. Because we are handicapped we can not just be sold to put down a deposit first call. Spoke to one reservations person, did not receive call back. Spoke to another, was put on hold 20 min and disconnected. E-mailed (3) different reservations options...no reply. Tried to fax but fax line was a phone line. Called general reservations again..no call or mail return. Found holding company AMresorts and mailed VP of sales...no reply. Not a good first impression. We like Sandals but friends told us Secrets is on the same level but more reasonable priced. I guess we will never know.More
“”
Randy C,
Still in love with Secrets
My third time going to Secrets Saint James and it is still such a beautiful place even after three summers going there. Things I love :Rooms are large , clean and well stocked. The piña colada made with fresh pineapple and the patties and burgers, the fresh fruit cart every day, the jerk chicken cart how I love you . Jamaican breakfast is served every day at the buffet and even though they have reduced the selection it is always delicious. I used to be a big fan off the bacon that they serve at breakfast however it tasted different so it’s not my favourite anymore but I definitely love the breakfast at Secrets. The lobster night is definitely worth checking out. The Jerk lobster was amazing. The beach is so calm and refreshing. The club at Secrets is actually pretty good. I was there with my sister and I have never seen her dance so much in years so that was a pleasure. Secrets always has a ton of activities on at the main pool. My favourite is the aquafit and yoga which they run everyday.
I don’t really have any cons but one thing I do notice every time is that the staff seems to look wary and I hope that they’re being treated well. I can’t complain because the staff is generally very respectful but I do notice there are a few outliers that may be a bit forward and get upset if you do not respond. I understand that the hotel wants to maintain a certain level of tranquillity but it is good to have something other than spa music on at the pool for at least two hours.More
Items marked with * incur extra charges which are payable
locally.
While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. TUI reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions please click here
;img.crop(width:1080%2Cheight:608))
