Riu Montego Bay
A beachfront setting, a big swimming pool and plenty of food choices – the Riu Montego Bay proves its worth as a Jamaican retreat.
The Riu Montego Bay is fronted by a white ribbon of sand and shrouded in tropical palm gardens. Although it feels far from the crowd, it’s only a 10-minute drive from the town centre.
Everything at this hotel is given a luxurious twist – one of the two pools bristles with sunken loungers, the restaurants dress up to the nines, and the sea-view suites are accessorised with carved furniture.
TripAdvisor Traveller Rating
Based On 7275 reviews
- Official Rating
- 681 Rooms
- Buildings: 1 main building and 6 annexe buildings
- Floors: 3 or 4
- Lifts: Main building - 2, Annexe buildings - 6
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- Luxury properties
- 20kg luggage allowance with TUI
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Option to have Continental breakfast. 24-hour selected local-brand alcohol, selected imported drinks, soft drinks, tea and coffee. Minibar and in-room drinks optic with local-brand spirits. 24-hour snacks.
Facilities ► View all
On the beach you'll find the Jerk grill where you'll find a classic Jamaican barbecue for lunch.
2 outdoor pools►
There are two large, curvy outdoor pools here, and one features a whirlpool bath and a swim-up bar.
The Renova spa offers a variety of luxuries such as massages, sauna and a whirlpool bath. There's also a beauty salon and a hairdresser. You'll need to be 18 or over to use the sauna.
Rooms► View all
Double Room with Limited Sea View and Balcony or Terrace►
These double rooms have a limited sea view and come with a balcony or a terrace, a TV, a safe, a minibar, air-con and a hairdryer. You'll also have a drinks optic with local-brand spirits.
Suite with Sea View and Balcony or Terrace►
These suites have a sea view and come with a balcony or a terrace, a safe and air-conditioning. You'll also have a drinks optic with local-brand spirits. The lounge area is open plan with the sleeping area and there's a couple of steps separating the two.
TripAdvisor Reviews Show more reviews »
Great holiday, in a fantastic location, 15 mins from airport. AI was superb ex the Asian restaurant food which was disappointing. The entertainment was non stop and the animation guys really excelled.More
Bill W, 186518
Ready to relocate here
I loved this location. The entertainment stage was right near the disco. Entertainers were great and it felt to me like each show was a warm up for the dancing in the disco to follow. The food was phenomenal. I ate in the buffet every meal. The staff were courteous and friendly, as a solo traveler this is very important to me because at times solo travelers are not treated as well. I loved the bartenders, particularly Jory and Richardo. They both served great drinks, were fun, and attentive to all guests.More
4* all the way. Clean, safe and wonderful staff
We stayed as a couple for a fortnight in the Riu Montego Bay. First impressions are that it is a larger than we are used to - resort BUT the grounds, pool, and blocks are VERY clean and tidy. In 2 weeks, we saw only one cockroach! That's impressive and that was on a footpath near vegetation and well away from the blocks. Check in was a bit tedious but they were checking in a full bus load so patience is a virtue. Standard room - block 3. Very good. Air con great. Free bar great. Comfy and large bed. Maid service excellent - we could have eaten dinner off that floor every day. Good selection of channels on the TV. Free iron and ironing board. Hairdryer in the bathroom - all a good bonus.# Free wifi - throughout the resort - major bonus! Wifi was pretty stable throughout all of the resort and as a couple, we were allowed two device logins to it - more than enough. I managed to stream UK radio every day by the pool! Pools. Clean and adequate. You've got two halves to choose from. The half next to the in-pool bar. This is where most of the activities and similar take place. Gets a bit rowdy in the afternoons from all of the drinking etc. The far side is a bit more sedate. You'll get music and activities by the pool from 10am to 1230 ish, then again in the afternoon. If you want peace and quiet by the pool, don't come here. There is ample shade around the pool and beds are freely available most of the day without too much problem. Aquafit takes place in the quiet side daily and lasts about 30 minutes. The Beach was nice. Not our cup of tea on this holiday as the beds are all rammed together and there is little shade. It's not a massive beach and it's a bit gritty but it's where you'll find the jerk chicken hut, the pedalos, kayaks and sail boats. Liked the gym. Two crossers, 2 exercise bikes, one spin bike, 2 joggers, several resistance machines and free weights. Good enough to keep up with some form of exercise daily should you wish. There is an outdoor area doing aerobics periodically - i don't know if it's every day or not. Food and drink. Rose Hall is the main buffet for breakfast and evening meal. To say it's buffet catering on such a large scale, we think they did it really well. A good choice of freshly prepared food. Some showcase cooking.Breakfast - everything you'd expect. Plenty of regular stuff, some good juices and plenty of fruit. The staff are great - very hard working and very friendly. The italian we ate at once - it was good enough and the asian - once. Again it was good enough food. Nice to get away from the crowds a bit but still generally buffet style apart from your main-option. Bars: Service great - choice - no problem. Again, hard working staff. Special shout out to Errol in the 24 hr sports bar. He moves like a care free sloth but manages to keep everyone happy. He's a great barman and wonderful character. Entertainment team: Excellent. They run everything from the daytime activities to most evenings shows and although most of them are in-house, they really do put on a great production, They work tirelessly throughout every day and are a credit to Riu. Trips - extortionate! An absolute rip-off. thankfully, i'd researched before we went and got the feel of it and it didn't come as a surprise. It's nothing to do with the resort i know, but expect to pay $100 per person per trip or more in some cases! It can make your stay very expensive!! All in all a very good resort. Very clean. Not a quiet resort. Not a great beach area.More
The worst resort in Jamaica and Management Team needs to be FIRED!!
This resort is the worst resort EVER!!! From the security gate to the front desk. The security at the gate are very unprofessional when welcoming you, they are very unpleasant and don't know to handle simple situation. Whatever you do, do not let Mr. JUAN [-] who is the Assistant Front Desk Manager check you in, He is the most stupidest person who doesn't know how to charge a debt card and the amount in the machine....he gets confused with JMD and USD. He made a fundamental error by under charging my card in Jamaican and over charging my card in US dollars. Then blames other guests who has nothing to do with his carelessness and bullying them into rectifying his error. He then had the audacity on the 13th night of my family 14 night vacation to bully members of my family by locking them out of their room to throw them out into the streets after midnight with all their belongings and passport locked in the room. I had to call the police explain to them what had transpired with my debt card and that the situation had nothing to do with my family it was between me and them. The police came to the resort and told Mr. Martinez to open the room as he cannot hold onto legal documents which doesn't belong to him or the hotel and also mentioned he was in the wrong for doing so. The following morning as I was on my way up to the resort to see my family off and also to settled the error which was made by Mr. Juan Martinez, I was informed by my family that the Assistant Security Manager held the same family members who they were going to throw on the streets took their hired cars keys off them for leverage and told them they weren't leaving the resort until I got to the hotel, now this was at 12 noon checking out time. It got to the point where a next family member settle the payment and they all left in time to catch their flight home to the UK. Mr. Fran Neto who is the GM, MR. JUAN MARTINEZ and The Assistant Security Manager you three deserved to be fired with what you put myself and family through, legal action would be taken as i am not prepare to let this situation go.These Resorts think they can treat paying guest like crap and expect to get away with it. Mr. JUAN MARTINEZ needs to be demoted and re-trained again before going behind the front desk. I WOULD NEVER RECOMMEND THIS SO CALLED 5* HOTEL TO ANYONE...plus its a dump!!! So glad I stayed for 2 nights instead of 5 nights.More
You get what you get, not what you pay for
**update** Buyer beware. Long review, but if it helps you from making the same mistake I made it's worth it! We are currently on site, arrived Saturday. Upon entering our room we noticed how warm it was when stepping inside so we immediately adjusted the dial to the coolest temp then began to get ready for the beach. After about 10 min the temp didn't seem to be cooling off I called the front desk, no answer so we stopped by the front desk to have someone come check out the air conditioner, no one came. A second and third call to the front, asking for someone to address the a/c issue and still no one came. Then another trip to the front desk and finally the "engineer" came to our room. He looked at the a/c for about 15 min then said it should cool down "soon." When asked how long "soon" is he said wait 15 min and if it doesn't cool down call the front desk to get a new room. The room of course never cooled down so I called the front desk and was told they were booked so we could not be moved until the next morning. I am not acustom to sleeping in 84 degree temps so the night was long, restless and miserable. Day two comes and we go to the front to see about our new room. We are now told the room will not be available until 1pm so go enjoy the resort and check back in at one. About 1:30 we go to see about our room and a different person tells us we were supposed to be out of the old room by 11 am and turn the keys in and that we cannot check into the new room until 2pm, the part about us being out by 11 was not communicated to us. So we go back to our room get our packed bags bring them back to the lobby and shocker the new room is still not ready and they need another 30 min. At this point we asked to speak to a supervisor or manager and are told there is not one on site and that the person we were currently dealing with was the assistant manager. We explain to the assistant manager all the back and forth and miscommunication and the fact that the majority of our first two days of vacation have been spent waiting in the front lobby. We received an apology. A lot of money was spent to get away and relax and that is the last thing that has happened on this trip. It would have been a lot cheaper and less stressful to stay at home not to mention having working air conditioner. Day 5, elusive manager has still never reached out to us. Rooms: very outdated and the box spring had many stains all around the edges which is less than appealing. The beach is small and they don't offer any umbrellas for shade. There is so much seaweed at the bottom, in the water, that it feels like you are walking in a slimy carpet. My recommendation is do your research and stay somewhere else, especially if you're looking for a nice beach and great customer service. Beach: It's worth noting that this resort is on a man made beach. This is probably why there is so much seaweed on the bottom, because it is not getting washed away by the waves. If you like to hear the sound of waves crashing on the shore you will not get that at this beach. The water is also not as clear as other carribean beaches I have visited, my guess is also because the lack of waves coming in and out. They do not offer umbrellas on the beach. There are a few trees on the beach that offer shade, but of course there are more people than trees so the shady spots can be scarce. There is also no bar on or near the beach and no drink service is offered. The closet bar to the beach does not open until 5 pm. Food: There are four restaurants, no reservations needed or taken so it's first come first serve. The only restaurant that doesn't ever have a wait is the buffet. The steakhouse was not bad and offers full size steaks, cooked to order. While it's nice that the hotel is close to the airport once you get to the resort it's right in the flight path so there are planes taking off all day overhead. Did not notice much at night in the room, but very noisy while on the beach. I spent a lot of money on excursions to get off the resort. Next time I will take that money and spend it on a resort with a real beach, quality rooms and better customer service. More
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