FREQUENTLY ASKED QUESTIONS

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Thomson has been taking people on holiday for over 50 years. As TUI, you’ll still get the same exclusive holidays and personalised service, all over the world. But you’ll also get more choice and more flexibility than ever before.

You can take your pick from hundreds of handpicked hotels in incredible destinations, supported by our experienced team. From your local TUI shop, to your flight, to your hotel, you’ll have expert travel advice at your fingertips. So, wherever you are, we’ll make sure your holiday is unique to you.

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Thomson will become TUI in autumn 2017. You may have already seen our TUI smile logo when you’ve been on holiday – in your resort, on our planes and coaches, and on our team’s uniforms. That’s because Thomson have been part of the world of TUI for years.

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Your booking won’t be affected at all. All the details are taken care of, so all you have to do is look forward to your holiday.

Any payments you’ve made are perfectly safe. If you still need to pay the balance of your holiday, you pay it to the same place as you paid the deposit. Just keep an eye out for our red smile logo when you go away with us, and let TUI take care of the rest.

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That’s great – if you’ve found a holiday that you love, go right ahead. Nothing about this change will affect holidays you’ve booked. So there’s no reason you can’t book what you want, when you want. In fact, if you want to get the hotel and flights you prefer, it’s best to book early.